CycleGear

My wife and I went in to get her gear but unfortunately this store didn't have everything she found online. The guy helping us ordered everything and said if it doesn't fit they will order something different or a larger size, no charge. That was really cool. Thankfully when it came in it all fit.

Every time I order from CycleGear, the delivery is very expedient. Often receive my order the next day but always within two or three days.

Great customer service and easy returns if necessary, although usually it's not necessary.

Good stuff!

Everyone at the Pasadena location is super friendly! As a small first time girl rider, things can be very intimidating but everyone is so welcoming and nice. Shout out to the Filipino guy who helped me with picking my gear.

Ordered 2 sizes of boots to pick the best fit. Store was fine with that and sent back one size, reimbursed for pair sent back. Very nice experience.
Would be better if corporate policy allows ordering from phone call instead of having to visit in person to order product.

The store didn't have my helmet. So the assistant manager Sam helped me by ordering it online. I've only dealt with Sam when I go there and it's a great experience every time and she is very knowledgeable.

Being someone who has an "intermediate oval" shaped head but also a XXL, my helmet choices are limited. I was fortunate to not only find one I love the appearance of, it has all the most recent safety features, fits like a glove, and the price point was excellent! I haven't gone riding with it yet, so I can't speak on what if any wind noise there is. But I'm stoked to say the least!

The only thing I have to say is, I'm 71 and no one helped me with rolling in 2 wheels and tires, (didn't even hold the door open) or help roll them out! There were 3 attendants working and not one asked if I needed help. Other than that, its was good.

Helmet not in stock so tried on the same brand O'neal in store to be sure it fit., measuring your head only does not work. Need to try on. Measured as a Medium ended up with XL. Then ordered through Gilroy store. Sent to my house Everything worked out Great. Gilroy employees very helpful. Thanks!

Every employee I interacted with, whether the online chat person, or store employees were very very good.

Only annoying part is that's the online delivery sId 1 or 2 days. Ended up being longer and the delivery eta was jumped around on when the products would be delivered.

Presumably just a truck breaking down

I went to a shop out of town because we are very limited in Moto store options where I live. I went in a couple of times to try on various gear and helmets. The employees were very helpful and super friendly. I didn't feel like they cared more about making sales than making sure I was a happy, educated and well protected rider. They helped me find how to get the helmet I wanted and also helped give me advice on multiple other items I had been looking into. Definitely keeping Cycle Gear as a top choice for shopping for moto items. I do wish they carried a little more options for female attire but I also understand there's a LOT less of us out there.

Answered all my questions before purchase. Love the extra long return period. Really nice store with so many items to pick from. If mot they go the extra steps to find it for you. Will definitely be purchasing from them again.

My first time purchasing any motorcycle gear, ordered online and a few items I had to return/exchange so I went to the nearest store location. Like the title says, cool staff, quality service, great products! Will definitely continue shopping there.

Cool friendly people, they have all the gear I need for safe, comfortable, and affordable motorcycle riding, they also carry top brands $$$ if that's your thing. If not in store they'll order it and send it to my home.

fast and easy with all my questions answered.

I can always find what I need online and when I go into my local store they are always so helpful and friendly. My first time in they a bunch of money. My last order took a while to show up despite paying extra for the faster shipping but I believe that was beyond the company's control as they had my order processed in very timely manner. Over all I have yet to have a bad experience with cycle gear and being an RPM member has saved me a lot already and my order usually show up extremely fast!

I spoke with Erwin at cycle gear in Jericho. As someone with no riding experience, he made choosing the right gear to protect myself an easy, educational, and fun process. I learned a lot about protective gear that is hard to learn about online. 10/10 would recommend coming here.

The original helmet I ordered was not in stock even though the website said it was. CycleGear gave me $15.00 credit for my troubles so I used that to buy basically the same helmet with different colors. They didn't have to do that, but they went above and beyond! I'll definitely be a returning customer!

I received the correct size that I ordered (which would typically be my normal as I like things snug) but it is actually much too small & I need to find out how to go about making an exchange.
Any help or information here would be greatly appreciated!

This is amazing! They were more than happy to answer all my questions and go out of their way to make great suggestions. As a new rider I really appreciate their openness and being proactive to share insights that will help you along the way.

They are honest and well educated!

Purchased riding pants online according to to size chart. Item did not fit as expected. Cycle Gear recommended sizing up, but I was on the lower end of the size window. I knew if it didn't fit, I could exchange in store hassle free. Made a return in store with no issues or delays. Staff were friendly and happy to get me the size I needed off the rack.

Tons of gear and parts at great prices. On gear, they not only provide size charts but also an "Expected Fit" based on reviews and customer feedback that really helps with online sizing. If you still happen to get the wrong size it is generally really easy to set up a return or exchange. If you have a CycleGear nearby it is a great compliment to using the website and between the two you can find and accomplish just about any motorcycle needs.

The.box was busted open on delivery and the o-rings were missing. My local store was no help at all. The 800 number on line would not allow input and just kept cycling. I did receive a response from Misty and she really seemed involved and took care of my situation.

Local service really disappointing. Online service not available. Email support was awesome.

Shopping in Cycle gear was very enjoyable, it had available the product I was looking for and in stock, the free shipping always make me happy and more likely to shop so when cycle gear showed the option I feel completely at ease shopping there, I love my 10% first purchase discount code!.
The only thing I would like to improve is the delivery times and notification of shipment to easy the long waiting to get that great new toy found.
Overall, a great and straight forward experience, I keep coming back to check on new gear and offers.

First time rider so I didn't really know what kind of gear I was looking for, the staff in person was great and helped me out a bit. I sadly got a headache with my first helmet I thought fit well in the store, but at home it started hurting with longer periods, they made the return super easy!