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Dan.com has a rating of 2.3 stars from 45 reviews, indicating that most customers are generally dissatisfied with their purchases. Dan.com ranks 34th among Domain Registration sites.
Credibility. To have it and to let people believe you have it. I was super scared of buying on your platform. Did a Google search. Is Dan.com legit? In spite of positive results was reluctant to go ahead with the purchase. Ultimately it was like a gamble in my mind and I bought the domain. So happy that it was transferred to my account within 24 hrs and I had it running in that time. You guys are fantastic. Do something about your image or visibility. It's simply non existent. Anyway thanks again
Dan.com has been extremely frustrating with their customer support. My domains have been relisted repeatedly by sellers without my knowledge or permission. When I ask to have the sales listings removed, customer support has been slow to respond. Instead of immediately removing the "rogue" listings and asking those sellers to verify ownership, they seem to put the burden on the actual domain owner to prove it. And that's the case even if you aren't a Dan customer. One seller account has repeatedly relisted my domains without permission. And is still apparently very active with them. This is very sad to see that still a seller on Dan.com does not have to prove they actually own a domain in order to post a listing. Domain frontrunning is a concern on Dan.com
Dan.com has been extremely frustrating with their customer support. My domains have been relisted repeatedly by sellers without my knowledge or permission. When I ask to have the sales listings removed, customer support has been slow to respond. Instead of immediately removing the "rogue" listings and asking those sellers to verify ownership, they seem to put the burden on the actual domain owner to prove it. And that's the case even if you aren't a Dan customer. One seller account has repeatedly relisted my domains without permission. And is still apparently very active with them.
This is very sad to see that still a seller on Dan.com does not have to prove they actually own a domain in order to post a listing. Domain frontrunning is a concern on Dan.com
Tip for consumers:
There is a way to block any of one's domains from being listed on Dan.com by these unauthorized sellers. This appears to be the only effective way for someone that does not use their platform to stop the unwanted selling attempts by others.
Products used:
Went elsewhere for domain selling.
Date of experience: August 23, 2024
I am writing to bring to your attention to several issues I have encountered with a recent transaction facilitated through Dan.com.
Unfair Negotiation Tactics: The seller changed the agreed-upon price multiple times after initial acceptance and payment, which I believe is a violation of fair negotiation practices and your Terms of Use, specifically Section 5.3.11, which prohibits "false or deceptive language." After I made the payment, the seller refused to complete the transaction, that the price would be higher.
I believe the seller's actions and the handling of this transaction may have violated your Terms of Use. Specifically, the seller's actions constitute "false, abusive or fraudulent activity" as outlined in Section 5.3.12 of your Terms of Use.
Furthermore, the seller's messages to the Dan.com team, which contradict my (Buyer's) understanding and agreements, suggest potential deceptive practices. For instance, the seller's request to cancel the transaction due to a "technical glitch" and their claim of a misunderstanding about the price agreement are inconsistent with our separate correspondence.
Dan.com customer service was unwilling or unable to support the buyer in this transaction. Though they were willing to refund the initial payment, it was not the remedy that aligned with fair negotiation nor the so-called legally binding agreement.
Date of experience: June 23, 2024
Credibility. To have it and to let people believe you have it.
I was super scared of buying on your platform. Did a Google search. Is Dan.com legit?
In spite of positive results was reluctant to go ahead with the purchase. Ultimately it was like a gamble in my mind and I bought the domain.
So happy that it was transferred to my account within 24 hrs and I had it running in that time.
You guys are fantastic. Do something about your image or visibility. It's simply non existent.
Anyway thanks again
Products used:
Domain purchase
Date of experience: July 13, 2022
Dan is a user friendly and trustworthy market place. The support team are very human and friendly and always ready to help.
Always contact them if you find anything difficult about their services.
This I did in all my dealings with them, and I can give them 7 stars if there's anything above 5
Date of experience: June 28, 2022
An authorization code they wanted from me and that was given by me to them. I got it to them in a timely manner. Yet after auth code given apparently error by buyer to transfer out as they claim. If the case ought to have contacted the registry (ICANN) or the registrar (Epik) to see why not going through. Dan didn't so as to even the slightest bit try. Sheer laziness and incompetency by part of their transfer specialists, namely Carla Lee. Above all the fact of the matter is DAN.com cancelled my transaction, thereby backed out of an agreement. Which in doing so cost me a sale, 99$ profit. Even though they solely at fault and cost me dearly, then the audacity by this Carla Lee person to now say: "removed your profile from our platform". To all domain investors using Dan, be leery on who you do business with. Dan could do this to you too.
Products used:
Their domain transfer out service.
Date of experience: June 26, 2023
I listed numerous domains, all of which are 6 figure names and never received a single offer for 3 years.
The only sales were those where I brought the buyer.
Selling through them is a nightmare.
They will lie and cheat at every opportunity.
I believe it's owned a a group of Nazis.
I have multiple emails corroborating everything that I am saying.
Feel free to contact me and I am more than happy to share them.
Do yourself a favor.
Stay away from them.
It will save you money and lots of heartache.
Howard
Tip for consumers:
Do not do business with people who lie and change the rules . There are multiple complaints that tell the same things about Dan.com .
This is not a secret . Just do your homework and use another platform to sell your domains.
Products used:
GoDaddy
Date of experience: May 5, 2022
Despite asking to be placed on their do not email list and unsubscribe they continue to pelt my email with unsolicited solicitations for domains they have no business in owning. The lowest of the law spammers and scammers... avoid them.
Date of experience: December 15, 2021
I tried purchasing a domain from them on a Friday morning PT. I emailed, and submitted a screenshot of my wire transactions on their platform and called their support team. The team member told me that their payments team was in Europe and was unable to verify the transaction until Monday.
Later I wake up at 5am to call them on Monday on both US/Europe hours. I find out the domain is expired but still listed on their marketplace. They sent over a list of transfer instructions that did not include transferring to my registrar, and involved creating a new registrar account. I message them and call them to inquire if they can send to my registrar during business hours in both the United States and Europe. They tell me they cannot connect me to a transfer team member by phone or live chat.
Essentially - you can not speak w any actually useful member of their team by live chat or phone. Horrible escrow service with terrible support and high fees.
Date of experience: February 20, 2023
I have been working with the domain marketplace platform for two years. Excellent and usable service with a simple interface. There are sales, which are accompanied by professional specialists. I recommend it for consideration as a platform for selling web domain names.
Products used:
web domain
Date of experience: August 1, 2022
When people work hard on getting a trademark and spend money doing so. Dan.com is allowing you to buy there domain name and sell it back to them for ridiculous price. This people are criminals and so are the cyber squatters waiting to purchase your domain after you start your trademark application. Why not create a site that can actually help people this why the world is the way it is today. Please do not help these criminals!
Tip for consumers:
These people will steal your domain name once you start your Trademark application so buy your domain name first. This site condones cyber squatting be very careful. and if try to reach out them they will give you the run around
Products used:
Domain Name Thieves
Date of experience: July 23, 2022
Dan.com is gradually becoming my favorite place of buying premium domain. After couple of transactions with them I'm so loving them already. Swift and free domain transfer is one of the quality I can't get over, ever.
Tip for consumers:
They are really good and their service is topnotch
Products used:
Domain
Date of experience: June 28, 2022
They constantly email me asking me to buy a domain. Which I have replied to numerous times that I am not interested. I have asked them to stop. They now are contacting me thru google my business as if they are a customer. Again, trying to sell me a domain that I have not asked for. I put a negative review of them on trust pilot and they somehow got it taken down. This company is trash.
Date of experience: June 20, 2022
I recently purchased a couple of domains from Dan.com and I am pleased with the whole process, I got all the domains within 48 hours and their customer service makes the whole process smooth and stress free.
I will choose them over and over again! Great Jobs guys!
Tip for consumers:
For intending users, I will advise you always contact their customer service if you're in need of any help because they are really helpful during my purchase and they communicate every steps to me clearly.
Products used:
Domain Names
Date of experience: June 28, 2022
I wanted to buy a domain and I saw it on Dan. I was skeptical about it at first because I hadn't heard about Dan. But I took the risk and the purchase process was smooth and safe. I got the domain in my GoDaddy account the next day.
I owe them this review.
Tip for consumers:
If you don't know how to transfer or accepting domain transfer into your registrar, I will advise you ask the seller, Dan, or your registrar for help.
Products used:
Domain name
Date of experience: June 28, 2022
Have been a seller + buyer on DAN.com for over 3 years now, they are one of the quickest and safest marketplace + escrow company for domain name related transactions.
Date of experience: June 24, 2022
This is the best place to go when it comes to acquiring a domain. Their services are supper excellent, fast and reliable. I will recommend my business associates to Dan.com anytime any day.
Date of experience: June 28, 2022
Professional and diligent follow-up support - made sure everything went as planned.
Purchase and transfer worked well. Perfect service. Fast, easy, reliable.
Date of experience: June 25, 2022
I was attracted by the method of buying domains, that is, whether to buy, rent, or exchange in the most original way and in a short time. Adequate offers and conditions.
Date of experience: February 19, 2023
I have used Dan.com escrow service multiple times for domain purchase and Acquisition and i can attest to their reliability and service quality, Top tier!
Products used:
Domain Escrow
Date of experience: June 28, 2022
I have been using Dan.com for two years now and they are the BEST when it comes to buying, selling and transferring of domain names. Dan.com is simply the Best among the rest.
Date of experience: June 28, 2022
I have for a period of about 4 years enjoy their stressless service and fast transfer process. They have over time become my best platform for domaining, definitely I'll recommend them to my friends.
Date of experience: June 28, 2022
I never new such domain marketplace existed... My experience with them was just smooth without hassle. So I received the domain I bought in just two business days. Wonderful.
Date of experience: June 28, 2022
Been using Dan for about 2 years now and I haven't had a bad day with their domain transfer system and purchase procedure.
Date of experience: June 28, 2022
One of the best intermediary platform for buying and selling domains. Easy to navigate, swift transfer process, and absolute customer satisfaction.
Date of experience: June 28, 2022
I bought a domain recently on DAN, I am not a tech savvy but the process of transfer is smooth, and their customer service is topnotch through live chats.
Date of experience: June 28, 2022
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