Here’s what consumers have asked with answers from Decluttr staff and previous consumers.
It is a legit company that reserves the right to keep your stuff and not pay you
I go to the library and print out shipping label. Go to Yahoo mail, or whoever you use, and you can print from there. Hope this helps Julie! And YES, they suck!
I've never purchased from them, only sold, but if they're dishonest in one direction it seems likely that they're dishonest in the other direction too.