Delta

... I wish I could give it five stars.

I have been a loyalist since its old Piedmont Airlines days.

It remains my "go to" airline.

Delta consistently offers the most competitive prices... is reliable... planes are attractive... has a wonderful and private flight lounge for members only.

My one and only criticism is in the area of flight miles... I strongly abhor the fact that they make the point holder pay extra when giving their points to another frequent flyer.

Other than this reservation -- no pun intended -- I love Delta.

Delta Airlines customer service was bad. Delta staff members were unhelpful and unprofessional of the delayed flight. Staff was very rude and even laughed at me while asking questions. No one knew how to give direct answers on how to fix their mistake on my delayed flight. Rather received a mockery attitude and much uncertain answers. Save your money and go fly elsewhere please.

I would think twice before making reservations on Delta. I had a really bad experience my last time flying with them. There was no beverages but water, only offered one snack. Seats are uncomfortable and don't even recline back. Worst of all, my flight was delayed 3 hours.

I usually use discount sites for travel plans (like travelocity, expedia, etc) but booking my most recent flights, I actually found it to be cheaper to book directly through Delta. Just thought everyone should know. So often being busy we just use the discount sites and don't even check out the main ones even more. Although I'm sure dates and times and airports still play into pricing, it's been worth it to go to the site itself in this case.

Delta and it's seedy staff are the reason I gave up flying. Was directed to wrong gate by staff and missed international flight as a result. Staff member accused me of being a scammer to get a hotel room until the next day flight, saying, "I bet you've done this before, haven't you." I was so outraged at this accusation, especially since it was my first international flight on any airline.!

I totally expected to be out $430 for the flight but they gave us credit for the flight without any grief. When it turned out later that day I learned the flight was possible I called up to cancel the cancellation. They also did this without any grief or griping. I've enjoyed flying Delta for years and it's nice that when something went wrong they were there to help. Will happily continue to fly with them.

Have been trying to book tickets on Delta.com for last few days. Delta flights show great prices when searched through Google flights website. When you decide on your options, google routes you to delta.com to proceed with booking. Once you get on delta.com, you see obvious error that the flight you chose is no longer available. Then you have to begin search all over again. And end up with same result!
In another search, I found good price on kayak.com which then redirected me to Delta.com to proceed with booking. In this case though, Delta lets me proceed until confirming the booking (after entering passenger and Credit Card info). Once you click on 'Confirm Booking', delta immediately says the price for this flight has now changed to +$500. You then either continue booking with new price or begin search again. I tries this for so many days. This is really bad for delta to play such cheap games. You will lose customers for life with such cheap tricks!

I had purchased first class seats for my son and grandson to join us on an island scuba diving trip. Return flight was two hours late, missining connections, sent them to a hotel in downtown Atlanta, then the next day could not accommodate both in first class so when we filled for refund. No problem they said and returned $54 on a $2600 ticket. Sorry Delta your magazine exclaims you have wonderful 222 airplanes just the one on Saturday, then the one on Sunday we're both delayed hours due to mechanical problems.

I've flown with Delta since before they merged with Northwest, and with Northwest consistently prior to that. I've never had a problem on Delta. Gate and inflight crews are always proactive to tell us what's happening in the case of delays, what they're doing about it, and how long it'll take, usually updating us every 15 minutes. They treat me with courtesy and respect; in past years I flew enough to be a Gold or Platinum Medallion member, but the past few yrs I haven't flown enough to even get heavy cardboard medallion. Yet, they always call me by name when I present my boarding pass and thank me, I don't sense any deep seated anger in the flight attendants like I do and have with other major airlines, like those that might start with a U or Am. My bags have never been lost, and I arrive on time probably 99% of the time. Unless it's a really good deal on a discount airline, I won't fly any other majors, as I usually feel like I never left the ground because they treat us like dirt.

Our trip to London from New York via Delta was not an enjoyable. Upgraded seats were cramped and zero padding. Electronics were glitchy and did not power our devices, we could not watch any movies or shows during our 8 hour flight which truly made our flight seem like 10 hours. Although flight crew were courteous and provided to the best of their ability, we will not use Delta for our future oversees trips.

After flying with Delta my wife was told to leave my son at home to make a connecting flight. Their customer service are rude and unhelpful. The issue was never solved and to top it off they call my cousin a liar.

The worst experience ever! Please, save your time and money and never, never, travel with Delta or its partner Delta Vacations. I could write a whole horror novel about that and its deceiving policies to screw its customers.

I find Delta is so much easier to deal with than other major US carriers. Connections are easier (their Atlanta hub is about as pleasant as an airport can be) and I can always find decent prices. I usually do a little price shopping, but Delta is my first choice and is always price competitive for my needs.

Tried to book a flight for Michigan online, Delta website did not work correctly, mean while we applied for the Delta American Express card so that we could save $200.00 off our $1700. 00 tickets, which was approved. Finally called Delta to book the flight and we were told "no problem when you get the entire number just call up and we will apply the charg s to the new card less the $200.00". Well received 5e card today and we were told "We cannot ever do that, the other agent made no such notes on you account (so if she had they could have done it? Apparently Delta is so desperate to make a sale they will say anything. Found out there are people who are hired to give good reviews, is that how they received any good reviews?

First I want to say I am not big traveler and have never experienced connecting flights until this time. My Delta flight from Denver to Minneapolis was delayed which made me a bit late for my flight from Minneapolis to Newark. I ran like crazy across the terminal, but the plane was already boarded. The ticket agent said just wait but I replied I just want to go home and practically in tears. The pilot was there and said hold on I will talk to them, the other agent ushered me forward and they got seat for me and two other women. We had to check our carry on's but when the stewardess and steward so how out of breath I was they got me a bottle of water and were so so kind and caring. The flight was comfortable and so were the seats, Thank you to the staff at Delta

I only use delta when it is the only available flight. I will never use them for international flights.
They have cancelled more flights, lost and damaged more bags, and supplied the most incompetent and rude customer service I have ever received. Their solution is always a few dollars voucher for food, or the biggest I received was a $50 voucher for a selection from an internet site. All the choices were junk I did not want, flowers, jewelry, restaurants I do not frequent, and travel coupons.
All the US airlines have gone down to the bottom compared to Asian and European airlines, but Delta is the worst or the worst!

They crushed my luggage and lady saw it going around the conveyor filled out report before left airport with delta.but guess what I have to set on phone 3_hours and do it again. Due to her not sending it.still waiting.so I called talked to Crystal who was rude and decided not to help said supervisor would call me in 48 hours.saying this my family had 10 flights with them in last 2_ months.was good until the problem was their fault then no one wants to talk even though you have insurance. Delta your really messed up by saying you really don't care.Crystal changed my outlook on my next flight.please shop other airlines before you decide.also you want photo or video you will see what happen don't have the time or patience to deal with delta.its their lose not mine.don't be afraid to contact me *******@aol.com you will be shocked to find who they really are.use yoh judgment.

I'm surprised more people have not reviewed Delta. I had an incredibly underwhelming experience with them a few weeks back. They had taken miles out of my account, and after 4 days, 3 customer service reps, more than 10 hours on the phone, and countless emails, tweets, and facebook postings, the miles were finally recredited. When the airline is at fault, it should not be the customer who suffers. I will continue to try to find alternatives until Delta improves.

I tried to send it back but they won't take it. 2 yes 2! 5 hour layovers in a row, must be going for a record. Just trying to fill them darn planes.
I'll keep trying though, just NOT with them; Delta Blows... just sayin... Terry Montgomery

Safety is my primary concern when shipping pets to their new homes. Shipping through www.keystonepuppies.com I use Delta's live animal shipping service. There staff is very helpful and caring which is important when shipping someones new family member

I had the worst flying experience of my life on a Delta flight 7 weeks ago. Although much of the trouble was beyond their control, their subsequent responses to my problems and concerns were totally unacceptable. 36-hour flight delays, out-of-pocket expenses, poor service, no in-flight meal, inoperable entertainment and lost luggage on this overseas flight made for a very, very unpleasant experience. Instead of offering some type of compensation for all of these issues they offered an apology. In the future I will do my best to avoid flying with them or their parent company, Air France. They treat their customers like cattle. All that matters is soaking them for as much money as possible without any regard for their comfort or offering any value for the money paid. They charged me $ 120 for a luggage fee and then lost my luggage! Do they offer a refund or any type of credit? No. Do they care that I didn't have a meal on the flight? No. Do they care that I had to rent a hotel room because THEY caused me to miss my flight? No. Shameful.

Completely disappointed with Delta right now! I purchased tickets for my family to fly to Seattle around the first of the year. Since that time, I have received numerous emails with changes. Mainly those are flight numbers or minor time alterations. Yesterday I received an email where Delta had a duplication in my seat and moved me 17 seats away from my family. I paid for a first class ticket and I shouldn't be the one moved from my family! Why not inconvenience that one person and move them? Instead you're inconveniencing 4 people! I'm very upset about this and it's not right. Sure, I was given a $200 compensation but that doesn't help the other 3 people in my party? I'm now leaving an hour earlier which changes all my plans prior to leaving. One person is traveling over an hour to the airport. This has created an unnecessary hardship that your representative doesn't see as an issue. I have always flown Delta but this has caused me to lose faith in your customer service. Something needs to be done because this isn't ethically right! Your comment about not having guaranteed seats... that's absurd. Then take the option to choose your seat away! I paid the fly first class, not economy. You're excuses are irrelevant at this point, you're completely wrong and I'm sorry doesn't fix it!

I am writing to express my profound disappointment with the service I received on Delta Flight 800. I have always chosen Delta for its reputation for superior service and reliability, but my recent experience has made me reconsider that choice.

To begin with, I was taken aback when, after upgrading to Comfort Class, I was relocated from an aisle seat to a middle seat without any prior notification or choice. Such a switch considerably reduced the comfort level I had anticipated with the upgrade. This was the first sign of my forthcoming ordeal.

Upon addressing my concern at the airport, I was given a sheer run-around, being referred from one agent to another, with each passing the responsibility onto someone else. It felt as though my comfort and satisfaction as a customer were not valued in the slightest.

My in-flight experience was no better. The flight attendants seemed disinterested and distant, making me feel more like a burden than a valued passenger. My simple request for an apple juice was met with confusion as I was handed a diet coke instead. This may seem like a trivial mistake, but it's indicative of the lack of attention to passenger needs.

Moreover, after requesting headsets to perhaps distract myself from the accumulating frustrations, I had to repeat my request. Waiting an hour for such a basic amenity is unacceptable, especially when I could see other passengers receiving prompt service.

I had hoped that my upgrade to Comfort Class would ensure a pleasant journey, but I found myself facing a series of disappointments and inconveniences. The lack of coordination, attention to detail, and basic courtesy have left a lasting negative impression.

I urge Delta to look into these matters seriously. No passenger should feel as undervalued and disregarded as I did on Flight 800. I hope for a prompt response addressing my concerns and detailing the actions Delta intends to take to rectify these glaring service issues.