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    Designer Optics

Designer Optics

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Overview

Designer Optics has a rating of 2.4 stars from 447 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Designer Optics most frequently mention credit card problems. Designer Optics ranks 21st among Sunglasses sites.

  • Service
    96
  • Value
    96
  • Shipping
    99
  • Returns
    39
  • Quality
    93

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
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119
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How would you rate Designer Optics?
Top Positive Review

“Excellent customer support”

Adam P.
6/6/23

I purchased prescription Ray-Ban sunglasses, twice. I needed help reordering the first pair as they got stolen - customer service helped out and got the order placed for me. Couldn't find this specific frame anywhere! Always packaged with great care.

Date of experience: 6/6/23
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Top Critical Review

“40 days?”

mesa g.
12/16/24

Ordered on dec 1st Ordered on dec 1st, called 7 times,still waiting on supplier,usually 3 days.on 16th frames arrive and customer service rep would not even put a rush on my frames at the lab, just 5 to 10 days,then we will mail them.Oh I also paid for express shipping.So I guess I will my glasses around jan 10th or so.40 days to get...go else where, lots of much faster companies that care if you are a customer or not

Date of experience: 12/16/24
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Reviews (447)

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designer optics (73) customer service (73)
Thumbnail of user leegrubbs59
Arizona
1 review
0 helpful votes
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December 16th, 2024

Ordered on dec 1st
Ordered on dec 1st, called 7 times,still waiting on supplier,usually 3 days.on 16th frames arrive and customer service rep would not even put a rush on my frames at the lab, just 5 to 10 days,then we will mail them.Oh I also paid for express shipping.So I guess I will my glasses around jan 10th or so.40 days to get...go else where, lots of much faster companies that care if you are a customer or not

Service
Shipping

Date of experience: December 16, 2024

Thumbnail of user adamp1011
Georgia
1 review
0 helpful votes
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June 6th, 2023
Verified purchase

I purchased prescription Ray-Ban sunglasses, twice. I needed help reordering the first pair as they got stolen - customer service helped out and got the order placed for me.
Couldn't find this specific frame anywhere! Always packaged with great care.

Date of experience: June 6, 2023

Thumbnail of user matts1683
New York
1 review
0 helpful votes
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January 23rd, 2024

Don't order from this business. They sell fake glasses as "authentic." I wish I would have done my research before purchasing, because as you can see from other reviews, BBB complaints, etc., there are many other customers that have reported receiving counterfeit glasses. I purchased $400 Gucci prescription glasses, and I upgraded to non-reflective lenses. When I received the glasses that were supposed to be metal and realized they were plastic, I was very concerned… so I took the glasses to the Gucci store near me at 725 5th Ave., NYC, where they confirmed for me that the glasses were 100% counterfeit. Even worse, the prescription was off and the lenses are definitely not anti-reflective. I have contacted the business, but they continue to deny the glasses being fake even though the actual manufacturer told me they are fake. I have contacted the NY Attorney General and the BBB, because this business needs to be shut down.

Products used:
Gucci prescription glasses that turned out to be fake, but were sold to me as “authentic”.

Service
Value
Shipping
Returns
Quality

Date of experience: January 23, 2024

Thumbnail of user patrickd1060
Illinois
1 review
0 helpful votes
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June 4th, 2023
Verified purchase

Had exactly what I was looking for at an affordable price. A little tricky getting my prescription lens put in but I succeeded. I suggest taking frames and lenses to an optometrist to install and have the frames adjusted for a perfect fit.

Date of experience: June 4, 2023

Thumbnail of user shaunc220
New Jersey
1 review
0 helpful votes
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January 20th, 2024

I placed an order before the end of 2023 for approx $500 ($497), AFter inquiring for a couple of weeks for a status, was informed that they did not have the frames and could not get it, so the order was canceld. Unfortunately, this was with an FSA balance that was now unuable in 2024. Handled very poorly.

Service
Value
Shipping
Returns
Quality

Date of experience: January 20, 2024

Thumbnail of user raymondo66
Illinois
1 review
1 helpful vote
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November 13th, 2020

I bought these for my mom as a birthday gift, the shades are great, she loves them! They look really nice. But my only issue is the case, it's so ugly. I just wish you were able to choose the case and bag it comes with. Other than that, shipping was fast, no issues elsewhere.

Date of experience: November 12, 2020

Thumbnail of user arone10
Aron E. – Designer Optics Rep

Hello Raymond, thank you so much for taking the time to provide feedback. We directly receive the glasses along with the case from the manufacturer. We will try to provide a better service next time and hope to see you soon.

Thumbnail of user losanav
Australia
1 review
0 helpful votes
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May 20th, 2021
Verified purchase

Everything went smoothly from start to finish. Delivery was quicker than I expected too. Highly recommend these guys if you're after designer frames. Thanks for the excellent service! Definitely will be back in the near future.

Products used:
Sunglasses (Dolce & Gabbana)

Service
Value
Shipping
Returns
Quality

Date of experience: May 20, 2021

Thumbnail of user arone10
Aron E. – Designer Optics Rep

Hello Losana,

You are welcome. Looking forward to serving you in the future. Thank you for the feedback.

Thumbnail of user nikkio28
Texas
1 review
1 helpful vote
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November 10th, 2020

I've ordered from other places before. This website has such a vast variety of styles. I love how affordable the designer brands are and the communication. Always getting updated on status orders, shipping orders, and wanting customer feedback.

Date of experience: November 9, 2020

Thumbnail of user arone10
Aron E. – Designer Optics Rep

Hello Nikki, thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience. Please inform us if we could help you more.

Thumbnail of user jasong793
Florida
1 review
12 helpful votes
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January 26th, 2021
Verified purchase

Designer Optics is a disaster! Small poorly run company. Took forever, 14 days to receive "in stock" Gucci frames that ended up arriving bent. Terrible quality lens manufacturing look like they were cut out with a hack saw. Lens installed incorrectly. Made me even doubt the authenticity of the Gucci frames and the lens coating. Possibly the worst follow up customer service you can ever experience. Dozens of emails back and forth and they take no responsibility and refused to issue refund. After 45 days they are trying to send me back refurbished glasses. Save yourself a headache and avoid this company!

Tip for consumers:
Avoid this company at all costs

Products used:
glasses

Service
Value
Shipping
Returns
Quality

Date of experience: January 26, 2021

Thumbnail of user arone10
Aron E. – Designer Optics Rep

Hi Jason, thank you for bringing this matter to our attention. We are very sorry we failed to meet your expectations. We would appreciate another chance to earn your business. Kindly reach out to our website and our customer service will look deeply to your concern.

Thumbnail of user kahjk
California
1 review
1 helpful vote
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November 20th, 2020

I'm always skeptical when I see designer sunglasses at discount prices so I complete a test order first. Just received both pair of my Carrera and I'm completely happy with my order. Legit, high quality, fast shipping. Definitely worth it. I will be ordering more immediately.

Date of experience: November 19, 2020

Thumbnail of user arone10
Aron E. – Designer Optics Rep

Hello Kahj, We appreciate your kind review. We are very pleased that we were able to provide you the service that you expected from us. We really appreciate you being a customer. We’re here for you anytime.

Thumbnail of user mattr402
Oregon
2 reviews
3 helpful votes
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October 23rd, 2020

Best prices on everything I've come across. Order 2 pairs of smith outlier 2 sunglasses. Quick shipping, effective email communication and updates on my order. Hesitant to use at first due to some reviews but had a great experience and will def use this site for future purchases.

Date of experience: October 22, 2020

Thumbnail of user arone10
Aron E. – Designer Optics Rep

Hello Matt, we are happy to hear from you that you had a really good experience with us. Thank you for putting the trust in us.

Thumbnail of user kath62
Texas
1 review
0 helpful votes
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March 8th, 2021

My sunglasses arrived quickly and were packaged nicely. I was skeptical before I ordered because they were so much less expensive than other sites but I'm pleased! My glasses fit well and look great! Would definitely recommend to others.

Date of experience: March 6, 2021

Thumbnail of user arone10
Aron E. – Designer Optics Rep

Hi Kat,
We are so grateful for your kind words. Thanks for sharing your review with us

Thumbnail of user jader53
New York
1 review
1 helpful vote
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December 2nd, 2020

I'm really shocked by all of the negative reviews on here and I was so nervous when discovered them after placing my order. I lost my favorite pair of Kate Spade sunglasses on a Saturday, and I reordered that night, plus and additional pair. My order arrived on the following Thursday. Fastest shipping ever (I am in Brooklyn) and the 2 items were in perfect condition. Made my week! Customer service was also wonderful. I'm super happy and will definitely be ordering from Designer Optics in the future.

Products used:
Sunglasses

Service
Value
Shipping
Quality

Date of experience: December 2, 2020

Thumbnail of user arone10
Aron E. – Designer Optics Rep

Hello Jade, thank you so much for taking the time to provide feedback. We feel honored to have you as our customer. Your business is much appreciated, and we will do our very best to continue to meet your needs.

Thumbnail of user loric628
Arizona
1 review
0 helpful votes
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March 14th, 2021

I ordered the same frames I previously had because my dog chewed in arm off. Frame only, no lenses. This business was very reasonably priced, easy to find the exact frame and shipped and delivered in a timely manner. The frame I received was exactly as described on their site. I'd definitely order from them again.

Date of experience: March 13, 2021

Thumbnail of user arone10
Aron E. – Designer Optics Rep

Hello Lori,
We are so grateful for your kind words. Thanks for sharing your review with us and the community. Looking forward to serving you again.

Thumbnail of user williamm2485
Florida
1 review
0 helpful votes
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January 15th, 2021

I was really excited to find a site that carried the ray bans I wanted and could put in prescription lenses. The selection in brick and mortar stores has been terrible. Received them yesterday and they were exactly what I ordered and the prescription was perfect. They arrived less than 2 weeks from when I ordered them on Jan 1st. (I did do expedited shipment). I was so pleased with them that I ended up ordering a second pair of different glasses that happened to be on sale. I'm so excited that I found this website. Highly recommend!

Date of experience: January 13, 2021

Thumbnail of user arone10
Aron E. – Designer Optics Rep

Hello William, we really appreciate the time you took to write such a detailed review! Every bit of feedback like this does so much to help us out! We truly appreciate your business and look forward to serving you again.

Thumbnail of user antonior413
California
1 review
0 helpful votes
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December 25th, 2020

Overall I have no complaints. Truth be told I love my new sunglasses. Thank you and merry christmas. They got here in less than ten days and in mint condition. And you guys hooked me up for a very good price.

Date of experience: December 24, 2020

Thumbnail of user arone10
Aron E. – Designer Optics Rep

Hello Antonio, We’d like to thank you for taking the time to write this review, Your review means a lot to us and lets us know we’re on the right track! We look forward to workingnwith you again in the future!

Thumbnail of user angelined10
California
1 review
0 helpful votes
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April 16th, 2021
Verified purchase

I got Polaroid sunglasses everything came in as described in description. The shipping took longer than usual tho. They do keep you inform about when shipment will be made and if the item will be shipped out later than expected.

Service
Value
Shipping
Returns
Quality

Date of experience: April 15, 2021

Thumbnail of user arone10
Aron E. – Designer Optics Rep

Hello Angelina,

Thank you so much for taking the time to leave us this amazing review.”

Thumbnail of user michaelb5715
Texas
1 review
0 helpful votes
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March 2nd, 2021

Absolutely wonderful experience with this company. I ordered a pair Versace 2140 Sunglasses. Shipping was fast, item was 100% authentic at unbeatable rate thank you so much i will definitely be shopping with you again

Tip for consumers:
Make sure you use honey at checkout to save some money

Products used:
Sunglasses

Service
Value
Shipping
Quality

Date of experience: March 2, 2021

Thumbnail of user arone10
Aron E. – Designer Optics Rep

Hi Michael,
Thank you. Your positive feedback motivates our team to serve you in a better way.

Thumbnail of user tamikaj38
Maryland
1 review
0 helpful votes
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November 25th, 2020

I don't normally give reviews but I received my Gucci sunglasses really fast and at the lowest price ever! I did my research just to make sure that are genuine and that the website is legitimate... And yes they both are! I will be buying from Designer Optics again, thank you!

Date of experience: November 25, 2020

Thumbnail of user arone10
Aron E. – Designer Optics Rep

Hello Tamika, We are glad to have you as our customer. Thank you for a very well-rounded and thorough review of the product and our service. It means a lot to us and our entire team! We look forward to improving our Product and Service over time and look forward to seeing you soon!

Thumbnail of user jesss112
Maryland
2 reviews
1 helpful vote
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February 19th, 2020

Price was amazing, shipped next day and arrived quickly! I also received updates about the status of my order, so I knew exactly when to expect it. The sunglasses were in perfect condition as well. Thank you!

Date of experience: February 19, 2020

Thumbnail of user arone10
Aron E. – Designer Optics Rep

Hello Jess, we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

Thumbnail of user tomd455
Delaware
1 review
1 helpful vote
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February 7th, 2020

Found matching Eddie Bauer frames on Designer Optics website after damaging my initial. Decided to give them a shot. Nice frame at a good price. Fast shipping. Overall, quite satisfied with my purchase!

Date of experience: February 5, 2020

Thumbnail of user arone10
Aron E. – Designer Optics Rep

Hello Eddie, thank you so much for taking the time to share your experience. We take pride in knowing our customers are happy with their store experience.

Thumbnail of user traciew28
Pennsylvania
2 reviews
0 helpful votes
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February 9th, 2020

Item was ordered from website easily. I marked that I wanted shipment updates. Every step of the way I knew where I stood as far as processing and shipping my order. Got here promptly. Would do business with them again if need be.

Date of experience: February 9, 2020

Thumbnail of user arone10
Aron E. – Designer Optics Rep

Hello Tracie, We are happy to hear from you that you had a really good experience with us. Looking forward to serve you in future.

Thumbnail of user robinw346
Minnesota
1 review
2 helpful votes
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August 10th, 2020

I ordered Dolce & Gabbana frames before reading the reviews. I was nervous and angry at myself for not researching more, but I had already entered my prescription and paid so there was really no going back. I also paid extra for one day shipping. It was money well spent. I got the frames--they are gorgeous and perfect! I was worried they would mess up my prescription but it's correct! Your mileage may vary, but I had a great experience w/ this company. I also received two email updates that my order was being worked on--the final one included a UPS tracking number so I knew exactly when they would arrive. It's really interesting how all over the board the reviews are. I had good luck... maybe you will, too!

Date of experience: August 10, 2020

Thumbnail of user arone10
Aron E. – Designer Optics Rep

Hello Robin, Thank you so much for the positive review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. We truly appreciate your business and look forward to serving you again.

Thumbnail of user caiof8
Florida
1 review
0 helpful votes
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February 1st, 2021

Product was well packaged guarantying a safe delivery. The pair of sunglasses came in perfect state, there was nothing that would compromise its integrate. It is a anniversary gift for my wife, hope she like it!

Value
Shipping
Quality

Date of experience: February 1, 2021

Thumbnail of user arone10
Aron E. – Designer Optics Rep

Hi Caio, thanks for your kind words and we look forward to seeing you again. This review made our day

Thumbnail of user lindseya61
Virginia
1 review
0 helpful votes
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February 12th, 2021
Verified purchase

I'm always nervous ordering from a website that I haven't heard of before, but I am so glad that I ordered from Designer Optics! They had a pair of Tiffany sunglasses that I've been looking for (sold out on the Tiffany & CO website) and they had them for literally half the price. I bought the extra $1.75 shipping insurance, just in case, but it wasn't even needed. Package was delivered within a week of placing my order! Glasses are perfect - came with the authentication papers and everything. Customer service response was very quick, too. I definitely recommend ordering from them!

Service
Value
Shipping
Quality

Date of experience: February 12, 2021

Thumbnail of user arone10
Aron E. – Designer Optics Rep

Hi Lindsey, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time.

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Thumbnail of user arone10
Aron E.
Typically does not respond to reviews

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