• Designhill

Designhill

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Overview

Designhill has a rating of 3.6 stars from 481 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Designhill most frequently mention great experience, email signature, and customer service. Designhill ranks 16th among Marketplace sites.

  • Service
    66
  • Value
    66
  • Shipping
    35
  • Returns
    38
  • Quality
    66

This company does not typically respond to reviews

Positive reviews (last 12 months): 82.4%
Positive
14
Neutral
0
Negative
3
62
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How would you rate Designhill?
Top Positive Review

“Great but pricey”

Ryan P.
5/8/24

Love that it is strong and light, hate that I had to pay twice as much for the color red. They really need to eliminate the second cheapest shirt for being crap! Or reorganize all shirts by quality but all have uniformly the same colors

Top Critical Review

“Refund Guarantee Not Honored Despite Multiple Follow-Ups”

Ahmad S.
11/3/24

I purchased a design service package from Designhill, which came with a 'refund guarantee' if I was unsatisfied with the work. Unfortunately, the designs provided did not meet my expectations. When I requested a refund on July 25th, the support team offered to redo the work and assured me that I could still opt for a refund if unsatisfied. After the second attempt, the designs still didn't meet the promised standards, so I formally requested my refund. Despite numerous follow-ups over the past three months, each response from the support team mentions a 'managerial escalation,' but no progress has been made. It's been frustrating to have no resolution, especially after accepting the initial terms of the refund guarantee. I am hoping Designhill can honor its commitments and deliver the customer service promised to clients like myself.

Reviews (481)

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Reviews that mention popular keywords

logo design (58) design hill (37)
Thumbnail of user ahmads236
AE
1 review
0 helpful votes
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November 3rd, 2024

I purchased a design service package from Designhill, which came with a 'refund guarantee' if I was unsatisfied with the work. Unfortunately, the designs provided did not meet my expectations. When I requested a refund on July 25th, the support team offered to redo the work and assured me that I could still opt for a refund if unsatisfied. After the second attempt, the designs still didn't meet the promised standards, so I formally requested my refund.

Despite numerous follow-ups over the past three months, each response from the support team mentions a 'managerial escalation,' but no progress has been made. It's been frustrating to have no resolution, especially after accepting the initial terms of the refund guarantee. I am hoping Designhill can honor its commitments and deliver the customer service promised to clients like myself.

Service
Value
Returns
Quality
Thumbnail of user ryanp1163
New York
1 review
0 helpful votes
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May 8th, 2024
• Updated review

Love that it is strong and light, hate that I had to pay twice as much for the color red. They really need to eliminate the second cheapest shirt for being crap! Or reorganize all shirts by quality but all have uniformly the same colors

Tip for consumers:
read the reviews of the shirts before you start designing on any of them

Products used:
custom T-shirts

Service
Value
Shipping
Quality
Good Shirt for daily driving
April 8th, 2024
Verified purchase
• Previous review

The color was correct and the material is durable. The only concern was that the patterns I used at lower opacities were printed in almost full opacity. Still no one at work noticed, and it did look correct and fitting. Maybe next time I'll try ordering it with just darker colors and see if that works better.

Products used:
Custom T-Shirts

Service
Value
Shipping
Quality
Thumbnail of user beal26
Arizona
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

Super cute, wish i got a medium but its whatever. Printed just how i designed it. It took a little while to make and ship, but it came at a low price and with great communication

Tip for consumers:
Note that there are coupons online to reduce initial price.

Products used:
Cropped T-Shirt

Service
Value
Shipping
Quality
Thumbnail of user vincon.andrew
Virginia
1 review
0 helpful votes
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April 27th, 2024

My customers love seeing my flyer. I get compliments on it almost every time. The process was very affordable and will be the most impactful move in my business thus far.

Thumbnail of user nulledn
Indonesia
1 review
1 helpful vote
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March 14th, 2024

Be cautious with this website for designers, as they may deceive you given the chance. There are numerous tricks they employ to deceive people. In my case, the money for a 1-1 project was not released to me. It's strange, my client suddenly disappeared after I provided the design, and when I reported it to the support team, there was no response; they never replied to my messages, and even the live chat button on my account disappeared. I suspect my IP address was blocked, but when I use a VPN to access this website, I can engage in live chat. Be careful; if possible, try to find designers outside of this website.

Thumbnail of user andreimihaitasurdu
Romania
1 review
0 helpful votes
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March 6th, 2024

I am genuinely grateful for the incredible platform that Designhill provides, and I am eagerly anticipating the opportunity to consistently surpass my customers' expectations. Thank you for entrusting me with the privilege of being a cherished member of this extraordinary community!

Products used:
Digital art !

Service
Value
Shipping
Returns
Quality
Thumbnail of user beconnectedinternational
AE
1 review
0 helpful votes
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March 12th, 2024

They don't even reply, since they have deducted the money in advance, if you have any request or if u dont like the design, or the designers didn't submit the design as per your brief, you can't go back or get a refund as they describe, I have been sending emails for the past 2 months, they dont care to reply back nor refund us.

Value
Returns
Quality
Thumbnail of user alanc1197
Texas
1 review
0 helpful votes
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February 15th, 2024

Second time user, another great experience all around. Got exactly what we needed. Communication and sharing of files made easy. We recommend Designhill to connect with great talent.

Our first engagement was to set up a design contest (for a marketing brochure.) A dozen talented designers sent their drafts, it was hard to narrow it down to just a few. The eventual winner not only had a great eye for creating attractive layouts, but also took the time to understand our business. For our second project with Designhill, instead of a contest we created a project (trade show display) and engaged with the same designer. Great results both times.

Thumbnail of user mosquitohunternbnc
Louisiana
1 review
0 helpful votes
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April 2nd, 2024

Nice fabric on the Gildan shirts. Breathable and not stiff. The multicolor printed logo faded quickly though.
Nice fabric. The printed logo faded quickly though

Tip for consumers:
theyre a good company. id use them again

Products used:
gildan shirts

Thumbnail of user charinabtengson
Washington
1 review
0 helpful votes
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April 11th, 2024

Very easy and fun! I will recommend this site to all my friends that want to create a logo. Once you create your logo, you own it!

Tip for consumers:
Try it and you will see what I mean

Products used:
Logo with some added digital features.

Service
Value
Quality
Thumbnail of user shaniahm
Virginia
1 review
0 helpful votes
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July 20th, 2021

Quick when you already coming with ideas, hesitant because it's as DH knows you :) What ended up taking 1 hour, just may have took 3 days but I enjoyed the variety of what their team could do with my small ideas. I love it!

Thumbnail of user mivtad
Indonesia
1 review
1 helpful vote
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December 12th, 2023

The right website to bring together clients who need the best branding with talented designers. DH combines the two with an easy-to-use UI. Just needs a little improvement if the staff is willing to listen. :) by MivtaDesign

Thumbnail of user fredf217
Arizona
1 review
14 helpful votes
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June 1st, 2020

We have completed our second great experience with Designhill! We have had logos designed for two different businesses, and both times received nothing but fast, courteous and professional service. My wife and I would highly recommend Designhill as a platform to review the largest variety of graphic designs for a very affordable price. We have received no incentives to leave this review, just want to share our very positive experience.

Thumbnail of user victoriac670
Texas
1 review
0 helpful votes
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November 5th, 2021

I've tried to use other services for logo & brand design but I always end up back at Designhill. The setup is designed for success. The talent of the designers on this website is limitless and Designhill has developed a way for you, as the client, to easily find exactly what/who you need in the most efficient way possible. I will always recommend Designhill. It maybe more of an investment than other sites but the quality of the end product is better.

Products used:
Logo design.

Service
Value
Shipping
Quality
Thumbnail of user jeffreyj169
Texas
1 review
21 helpful votes
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March 27th, 2020

I am very new to this area of commerce. Designhill made the process very simple and had step-by-step processes along with a competent help desk for any problems or concerns I may have had. The amount of designs I had to choose from was vast without being overwhelming and they represented a wide range of ideas. I would absolutely use this service again.

Thumbnail of user robertc98
California
6 reviews
34 helpful votes
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December 17th, 2022
Verified purchase

I paid for a label design contest and was to get 30 different designs. I got 15 and none came close to what was asked for. They looked like stock photos, not a custom design.

I asked for a refund since they have a "money back guarantee". They won't give me one. Instead, they extended the contest which I don't want. I've repeatedly asked for my money.

This is a shady company run by scammers. Be warned they might not be creating original designs and you can't get your money back.

I don't see how this company gets 5 stars. These must be paid reviews.

Thumbnail of user rickb285
California
1 review
1 helpful vote
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March 27th, 2019

It has been a wonderful experience working with graphic artists from Designhill. The design artists are true professionals, as they do everything in their power to make sure you are satisfied. I am a difficult person to satisfy, yet my graphic artist took the project to a whole new level. True professionals! Thanks for developing such a great design program!

Thumbnail of user jasminek101
Pennsylvania
1 review
1 helpful vote
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July 1st, 2021

This was fast, easy and just what I needed. As a new small business owner, I knew I needed a logo for my service but did not have the skill to do this on my own. Designhill has the largest variety of styles I've seen and I've been looking for months. So glad I found you guys before i settled for a mediocre design!

Tip for consumers:
You don't need to know exactly what you want your design to look like. not only do they have many options and give suggestions, but there is also an option to speak to a live person to discuss details.

Products used:
I made a logo for my new business venture

Service
Value
Quality
Thumbnail of user billl706
Canada
1 review
0 helpful votes
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November 6th, 2021
Verified purchase

We used Design Hill for our corporate logo design (boutique wine store) - specifically Ai Design who are in the Top Designers list. Very quick turnaround, excellent design work, professional and responded quickly to all requests for changes. Prices are very competitive.
No complaints, great work!

Tip for consumers:
You can directly hire a designer you like through the website.

Products used:
Design services.

Service
Value
Quality
Thumbnail of user jeemew
Mauritius
1 review
2 helpful votes
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August 21st, 2015

Good Ambiance and culture. Less tier of management. Frequent Outings
With team members Small team structure Learned a lot here about latest technologies.
Nice office environment. So much to learn for enthusiasts.

Thumbnail of user laurenn50
Illinois
1 review
0 helpful votes
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July 31st, 2019

I will definitely be using your company over design crowd from now on! What a great experience! Came up with absolutely gorgeous designs. So excited to start using the new logos for promotional products its at our next expo!

Thumbnail of user elainee33
Florida
1 review
20 helpful votes
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May 17th, 2019

You will get a ton of designs, but many will be copied elements that you cannot legally use in your logo. There is poor quality control on the designs submitted, and you will need to do your own legwork to see if the elements are copyrighted or not. Language barriers are extremely difficult when working with designers and DesignHill Support. The customer service staff's english is really bad and they don't understand you, and the designers themselves most don't speak english and won't understand any requests for modifications. Extremely frustrating and time consuming experience. You can hire a dedicated professional at this price - do that instead.

Thumbnail of user kz11
Oregon
1 review
3 helpful votes
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August 14th, 2017

I went through the design process and was rather happy at first, then when i worked directly with designer to finalize, i discovered they had nearly copied another design. A design being used by designhill's examples no less!

I complained to the designer, who promptly sent me files without responding to my concern. Why? Because once they send the files they are obligated to be paid by YOU. I complained to the support but they sided with the scammer. I have been fighting for weeks now for the "100% guaranteed refund", but am told that because the designer sent the files, i am no longer allowed a refund.

In short, they are supporting scam behavior. It is up to YOU to ensure the design is not used elsewhere. Let me ask you, exactly how are you going to check an image for usage with every company that exists globally?! Do not trust this site. You are VERY likely to get a low quality rip off design, and never see a dime of your guaranteed refund.

Avoid at all costs.

Thumbnail of user num
Turkey
1 review
0 helpful votes
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August 17th, 2020

I have reported security vulnerabilities but they never care about customer's security. Vulnerabilities are still up and haven't fixed yet, also the team is very irresponsible, including their managers, they are always closing my support tickets and stalling me.

Don't believe me? Enter the website and you will discover lots of security vulnerabilities in minutes also they are printing your hashed password in source codes, so it causes data leaks easily.

You should stay away from this company if you care about your security.

Thumbnail of user maryk2315
Illinois
1 review
0 helpful votes
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June 17th, 2021

Our company once again uses the services of these designers, all orders were executed on time, with quality. Particular attention should be paid to reasonable prices, quite good deals can be found on this site.

Service
Value
Shipping
Returns
Quality

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From the business

Designhill.com is an online design marketplace that helps business owners source high quality custom designs at affordable prices. Businesses that have specific design needs such as logo design, web design etc. can run design contests and choose from dozens of designs submitted by designers from all over the world. The website is a combination of a crowdsourcing custom design marketplace and a creative platform for designers to learn and showcase their creative work.

Business History

Designhill was fully launched in October 2014 and in 6 months of operation has garnered a huge community of designers from all over the world. Designers can not only participate in design contests but also create their portfolios and showcase their creative works.

Company Representative

Thumbnail of user gauravs5
Lucy M.
Customer Support of Designhill.com
Typically does not respond to reviews
Customer support representative.

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