If I pay for shipping back (return), does DB refund me the entire amount of my order? Or only the items? Does DB keep the amount they paid to ship to

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If I pay for shipping back (return), does DB refund me the entire amount of my order? Or only the items? Does DB keep the amount they paid to ship to

asked by Mimi B. on 1/11/21

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Annette M. [Blick Art Materials Rep] · Answer 1 · 2021-01-11T02:58Z

Annette M. [Blick Art Materials Rep]

on 1/11/21

It depends on the reason for the return. If you are returning the order because you no longer want it, then shipping is not refunded. If the item is being returned because the wrong item was sent due to error on our part, or it was was damaged /defective upon receipt, then shipping is refunded as well.

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If I pay for shipping back (return), does DB refund me the entire amount of my order? Or only the items? Does DB keep the amount they paid to ship to

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