Dick's Sporting Goods

Political monster pretending to be a sporting goods supplier. Not at all inclusive to sports as they frown on certain activities and banned sales. Bad bad bad. Shame on Dicks for being closed minded and not accepting of societal needs. One star only because I had to - deserving of zero stars.

Do Not take your golf clubs to trade. On their website, they give you a value, asking ONLY "used or damaged". I took mine in, intending to trade for credit towards new clubs, BUT their value is a lot less, and they acknowledged the difference, but reply was "it is what it is." This is "car salesman" ploy to get you in store, then get slammed, and their indifference is even more annoying. Calling on all golfers to boycott this tactic, and deal elsewhere.

Dropped bike wheel off and told it would be 10 days. Heard nothing. Called twice and no returned call.
Went in store six days later (total of 16 day) and found wheel against wall with nothing done. Complained to Levi (apology) and Pete the manager (another apology). Pete offered "expedited" service but admitted the repair might take another two weeks. So much for expedition. I was offered shallow apologies with no suggested action. Truly disappointed in customer service. Took wheel to an independent shop for repair.

Dick Sporting Good on route 56, Lombard Illinois.
I stayed in this store fir more than 40 minutes, trying to get someone to help me find Shin Guard for my grandson. I even went up front to speak to personnel in the store. The young man got on his little speaker to try to get someone to help me, I stood 10 more minutes waiting. Left the store without being served.
All of th it s was after my husband and I had bought two pairs of shoes.

I ordered a ping pong table a month ago. A purchase the cost well over $1000. I paid for delivery and set up. The only logistics company they have is AIG. It has been nothing but a nigh mare. 3 days waiting for AIG to arrive. I had to deal with their dispatcher, unprofessional customer services, texts telling me they are coming and it route for 8 hours then by 6:00 pm the no they are not coming text arrives... 3 different days! Tons of phone calls, text messages and a whole lot of wasted time. And, no I never received my ping pong table. They had my money over a month for nothing. Dicks shame on you for using such a terrible services as AIG. I have one very disappointed child. Shame on you Dicks.

Oct 12,2023. I tried to return a $10 purchase without a receipt. OK, charge a 10%, even 20% fee
But not almost 80%! The store manager said "$2.28 refund on $10 is the company policy."
She claims, "Someone, sometime bought the item with discounts for $2.28 so I may have." She could have said any amount, you won't know whether that's accurate.
She could tell I'm a financially comfortable, 84-year old, wearing a veteran hat and disabled. "She is still not permitted to use judgement" - it's the billion dollar Co's policy!

Bought a crossbow from dicks sporting goods shot it 5 times and limbs started to split took it back to dicks and they wouldn't do anything about it. The bow was only 2 weeks old. So much for customer care won't spend another dime at this store. It's ridiculous. My proof of purchase is on my dicks card

Scam never place an order never received my shoes. $#*!ing scam lost my@$32Aud waited for almost a month 16 9 2030 they said delivered on the tracking site which was Saturday usually closed courier service.

I ordered from this place for the first time and let me say that they exemplify the phrase "You get what you pay for" Sneakers arrived either damaged, poorly manufactured, in trashed boxes that had the tops purposely cut off or all 3 conditions at the same time. I will never, ever patronize this business again. I will spend the money from now on for quality because getting trash like this is definitely not worth it. Reputable companies have awesome sales and guess what they don't compromise quality control in the process. Cheap is not better trust me I am a true bargain shopper but I won't bargain getting quality for my hard earned money.

I went to the Dicks at Fayetteville mall in Lexington ky trying to find my son a new tee-ball bat, I had a few I wanted to try and a sales person named Tucker. He took my son and I into the indoor cage they have and told us we had 4 swings with each bat, well he went above and beyond as far as helping me with my son to get comfortable with his new bat and swinging techniques. I have never had such good service from an employee and I shop at this store a lot. I just wanted to tell him thank you and great job, I hope you know what kind of employee this gentleman is.

Thanks,
Nick Lutton

I won't go into the store anymore because the teenagers (or 20-somethings that act worse than teens?) that run it are so unhelpful, unknowledgeable, irresponsible, and rude that I just get irritated. With the prices they charge, you'd think they could afford competent staff, but shareholders (people who get paid by a company for doing nothing) are more important than employee and customer satisfaction.

Be very careful at the warehouse in VA Beach, they moved us to a different register as the first was not working, but ended up charging us twice and after 3 months of back and forth, refuse to acknowledge the error.

I was there April 11 around 5:10 pm and I need help I ask the manager store 2 times he was with somebody else and I wait 2-3 minutes next to him for one little question and he didn't answer me, a ask 2 times and he looks at me and didn't answer me his not professional sorry, till he can say can you please wait 2 -3 minutes he spend 10 minutes with somebody else, he can come to me and ask me want is my question? I get out from there very very disappointed nobody was there too help me, I by first time soccer ball and really I need help.
Thank you and my name is Irina.

Today 10/8 in shoe department, two employees in this department didn't bother to ask if we needed any help. Found the shoe (demo)I liked on the rack which was my size. Tried it on to see how it fit and now going to order from Nike online! Also….Never have any different colors for women! Men department has better selection with different options of style and colors.

This is my second Dick's order to never arrive. The order doesn't show up in my account and when I try to track the order, I receive an error. When I talked to a rep she told me they switched the shipping to same day delivery and it was on the way. It was not.I did not want same day delivery due to the huge problems I had on my last order. I am sure I will be spending more time on the phone trying to get my money back.
Last time, since it was a same day delivery order, they made me call DoorDash (a 30 minute call) and then call them back. I still never received the refund on that order nor did they credit any of the points back as promised. Avoid ordering anything from this company's website.

These hiking boots are really cute but they're not well made to fit comfortably — I ended up
In urgent care — took them to shoe repairman to have them stretched and the issue persists around the toes — they're the ones pictured in dick's sporting good promotional

After ordering a pair of sandals on 3 July 2023 I have still not received them and have emailed *******@peachcher numerous times who keeps saying be patient, looking in to it and looking for another logistics company, sending another pair to replace the missing ones and despite my asking for a refund numerous times this has still not been done. The company has now changed names. Disgusting service. If I could give no stars I would. Appalling customer service.

Thank Gd I have a record of the return label they claim they do not. Tracking shows delivered but they still claim it does not show in their system 6 weeks later. I have emailed chatted and called. It is a full time job trying to get a refund for something I returned. I would never buy from them again!

I quit going to Dicks when they stopped selling hunting equipment and apparel and I bought a LOT of it there. Decided I would go back to find a couple Dolphins football jerseys. They had nothing. Every time I've gone there they have nothing that I'm looking for. I'm astounded they are still in business and the store is always empty of customers. They are overpriced and stand behind nothing. That was my last trip there. Just another store that will fall to Amazon.

My son got a gift card from here went to fair Oaks Va to use it the cashier took it and one that was partially used. He used the partial. Opened packet for other.gave to clerk and she said not activated and thew the whole thing away...he says receipt was on carrier...so called store and cs both so sorry no receipt no refund. Would not do threw drawer to get it...so we are out 50.
Thanks for nothing

As Dicks did away firearms and now bow and arrows, they have turned into a glamor sports wear store. Nothing good for fishing or camping. Just junk and clothes. I can see them going the way of K Mart and Sears in the up coming years

I experienced a significant setback of around $120 due to three undelivered orders. The issue lies in their practice of consolidating multiple items under a single tracking number, despite the package's weight indicating otherwise. Frustratingly, my attempts to secure a refund for the missing items have been unsuccessful. Consequently, I've decided to return my entire order & file a chargeback for the missing items. This experience has left me disillusioned, and I won't be patronizing this store again. I strongly advise others to reconsider shopping here, especially online, as it appears they lack integrity in handling larger orders and their customer service is nonexistent.

Dick's is one of last sporting goods stores to survive. Maybe because they bought out all their competitors. First it was Galyans, then Sports Authority and who's next? Their prices are very high and their inventory is shrinking. I know this pandemic has caused havoc with supply, but they don't have much and the eliminated hunting dept altogether. I hope Academy Sports hangs in there