There may be a few negative complaints but Dillard's is actually one of the highest rated retailers on this entire site! It pretty much has one of the best overall scores. And that's saying a lot for any retailer these days. I was surprised myself. If you've had issues, try to take a multi-pronged approach such as myself, calling, emailing, live chat (if they have it) - until you get a resolution. Also, try to find a feedback section and state your case there as well. Good Luck.

I have no idea - how on earth can I answer this question?

Sure hope so, Dillards is not up to any standards.