Direct Liquidation

I purchased a lot of vacuums that were in used or like new conditions. 48% of the merchandise I received is not working at all. Half are missing their chargers which should have been listed as for parts, etc. I received one item like new of a spot cleaner that was literally the store display, marked as not for retail and display purposes only and had a fake plug. Who would buy such an item? The manifest did not say "display only spot cleaner". You cant even donate this item. There are numerous other issues. I would be interested in hearing from others regarding the various issues they had

Direct liquidation used to sell items at 5-10% of retail cost. Now they sell at approximately 5-20% above retail. The worst part is that most items you purchase are defective or just plain trash. I've purchased items that were full of cockroaches and other types of bugs as well as having food, hair and other unidentifiable substances in and on the items. I've purchased items then went to pick up and they gave me similar items but definitely not what I've purchased. Then refused to replace with the proper items or refund. I no longer use direct due to all of the issues I've encountered. They did offer me a 20% off coupon to change my negative review to positive. They said it will never expire. I changed my review then when I tried to use the coupon they said it was expired and not valid. Never again will I fall for their deceptive practices or purchase from them. I am writing this review just to make others aware of what to expect when buying from Direct liquidation.

I have purchased at least 60 pallets over the past 4 months, and will continue until I retire. The product, including the vast variety, great prices, ease of purchasing, convenience of picking up my own shipments and above average customer service keep me coming back to purchase more, every morning. My business has excelled since I began utilizing all that Direct Liquidation has to offer. Thank you!

Items won't match what is on manifest. And customer service will point you to small imprint "The manifest will not be 100% accurate but is used as a representation of the overall contents of the pallet and should be used as a close guide" meaning you will not get billing adjustment or refund. And btw, most of the "customer return" items are damaged/broken, Basically you are buying garbage as others mentioned.

Our last purchase was 5 pallets, very disappointed because we paid for delivery to send us a pallet with two large boxes that covered 50% of the pallet was garbage, basic bags, supposedly we were going to receive 63 pieces, we only received 40 in total, each You see, we are more disappointed to buy in directliquidation

100% scam! Don't fall for the "as is" lot! We only bought a small lot, and we sure are glad we did the test! Supposedly, these lots will have about a 75% plug and play rate. Meaning, 75% will be good to sell. Our lot cost us $363.00, and if we can make our money back it will be a miracle! Basically, we have spent our money to have the honor of selling Wal-Mart return junk, and hoping that we can get our money back.
Our complaint to Direct Liquidation was given pretty much the brush-off! They said "wait for it" the lot was sold "as is" and "sorry". Of course, if you look at the pictures of the items that you are purchasing, the pictures are of brand new, undamaged and unused items! A total misrepresentation of what they are selling. Our "lot" was almost 40% straight out unsellable trash!
No testing needed, it was visibly broken! All I can say is "DON'T BUY FROM THIS COMPANY "!

I purchased 12 pallets from Direct Liquidation and 90% of the products were junk. Mostly broken and almost everything had missing parts. I will never buy through this company again and I suggest that everyone do the same.

For the second (and last time) I purchased a product from the website only to get a cancellation email a few days later. I found a really good deal on a laptop, paid the asking price, and waited for my tracking number. Instead of that I received an email stating there was no inventory of the item and my account was being temporarily suspended due to unpaid orders. The only orders with any issues are the ones they cancelled. So I went back to the website to see if I could find the laptop, and sure enough, there it was for sale again except now for a higher price.

They give you a list of items you are bidding on but the last 2 orders are not the same. The 1st order I marked as an error. The 2nd was not even close. Two different brands and did not ship everything.

I bought a 3 pallet deal. Did not buy one at a time was a 3 pallet deal. They sent me a email saying they cancelled my order. Turns out that they only cancelled the best pallet saying it was lost. Told them to just cancel the entire order if I was not getting the best pallet with it. They then tell me they have already shipped it and if I refuse the order it will be a 30 percent restock fee for something I did not order. They should have contacted me before they shipped if they were not shipping my entire order!

I only received unusable and damaged items, The order was listed as d$16,000.00 MSRP and in reality only value at less that $2,000.00 if it were in excellent condition and it was not even close. I reported this was told basically "too bad". This was my first and last order and I am not shy about sharing my experience with other businesses. Very disappointed I was looking for a long and fruitful business relationship.

STAY AWAY! This company scams! Do not deal with these people I was supposed to receive 26 pallets of tools and only received 10 pallets of tools all which were broken. I got Damaged paint sprayers and the other 12 pallets were broken vanities. $18K on a bunch of trash and they're only willing to reimburse me $500.

This company is horrible, my first time buying from here and shipping is so misleading, it said i had to pick my own shipping, which was the only option so i figured they would give me a choice of shipping carriers in a email... WRONG, they actually want you to create a shipping label send it to them, and then they will send it to what ever warehouse you order from on they website, complete waste of time and bull$#*!. Then im trying to get refunded and the 3 people i talk to said the order hasnt been prepared yet we will cancel the order, you wont get charged the 30% restock and you will get refunded soon. That was last week, i check my credit card statement and guess what, they charged me for the order that was so called being cancelled, $#*! this whole company stay away

They lie about whats on the pallet to up the price, they cancel pallets because they sold them twice, they are awful in every aspect. From sales, support, to the warehouse. Oh and watch out for the cockroaches that hide in the pallets. Because they do, and they can get BIG

Be aware of falsely advertised merchandise. They will say it is this, when it is not. I bought phones there that said they were unlocked; after sending these overseas, I found out they weren't unlocked. When I reach out to them, they told unfortunately they can't do anything about because it has passed 90 days. After being told to send them the IMEI numbers to get them unlocked remotely, I was told thereafter they can't because it is over 90 days. Make sure you know what you are getting and try a different liquidation if you want to be guaranteed you are getting rightly advertised merchandise. I will not be ordering from them again.

You will get broken item missing items no matching list. Why did but a list its not going to be matching the item we will receive bad. Then the top money item its will be missing from any ballet soo be careful

I ordered a pallete of speakers. The manifest did not match the number of items. I was missing about 8 - 9 speakers. Sent a message to the customer service and asked for the information about the missing stuffs. I was told he will get back to me for updates. I followed up coulpe of times. After a month he replied stating about their return policy (highlighted in yellow) saying that all their return stuffs are AS-IS.And for sure we cannot return the speakers anymore because they have a 1 month return policy... Honestly if there is a 0 star rating, I would choose that..

I ordered multiple pallets and I can tell you guys that every time they ship your pallet. Your item will be missing or wrong item will come.
I bought a VIZIO speaker $500 and they switched to $50 kidd 7 golf set. Another pallet they were missing two items price around $800 I think they are intentionally keeping good product and sell it directly to customer. Then switch that product with $#*!ty one or missing. I contacted them but they are saying "SOLD AS IS" What kind of $#*! is that? DONT TRY TO BUY FROM THIS WEBSITE NEVER NEVER DONT TRY TO RESELL BECAUSE YOU ARE NOT GONNA MAKE BREAKEVEN POINT BECAUSE THEY ARE NOT GONNA SHIP AS DESCRIBED. Please don't use this platform. I am gonna post this review everyday till their business is down

They cancel your orders without any reason if you buy it less than the price they want to get out of that LOT I think. I canceled 2 of my orders although I used the same method that I used to pay for my first order. I had no problem with my first order but I received a total garbage with that order. I already lost weeks because of them. Don't trust them Don't do business with them. They also disable your account though. When you ask them why they canceled your orders, they will say they work with a 3rd party company that verifies the payments bla bla bla. Stay Away. I learned it the hard way.

Hello,

I have no words to describe how disappointed I feel about the pallets received. They said that it was 75% working goods, which is wrong because it is 90% damaged goods from the pallets(12) I received.

Almost all the items had receipts attached that read "Return Reason: damaged", whereas they (DL) said there was no way of knowing that. For example, one pallet containing grill and washing machine are both damaged and in non-working conditions as per the receipt attached to them, so that is one pallet which is a complete waste, which makes 0% working item from one pallet.

I will not be able to get back the money I spent in purchasing/shipping this lot not even closer.

Please don't sham people like this. It is a lot of money, hard work, and time that I put into buying, transporting, and sorting this lot. But I will not be able to even make enough money to get my money back, on top of that I might have to rent a dumpster to get rid of all the damaged goods. This is a total loss and disaster for me!

This is truly frustrating.

Thanks

Ive purchased several pallets from direct liquidation. Didnt have a problem with about 30% of them but have lost big time on a couple. Example: i purchased a "new/shelf pull" pallet valued at $15k, got it home and broke it down and turns out to only be worth almost $5k. $10k shy of what was advertised and their solution was "heres a $500 credit, pay more attention to the manifest next time". So now i do check the manifests very closely. My last 2 pallets were missing the most valuable items which made it hard to make my money back and their response was "the manifests arent 100% accurate, theyre just to give you an idea of whats there". Then they tried bribing me with a 10% off coupon if id lie and leave a good review. They will screw you any chance they get. Definitely not giving them any more money

I have been buying from this company since November 2019. The loads through January were great. After January the loads got worse. The pricing went higher. I have sent almost as much money on dump fees and labor to get rid of the trash they are sending us. It litterial looks as though they are cleaning out their warehouse and instead of them going to the dump and paying to get rid of trash, they are getting people to buy their trash and dispose of it for them. My loads were coming in at about 15 to 20% trash. I expected this. Its built into my business model. They are know coming in at over 50% trash. The worst part is they are now showing us manifest to try and increase the load pricing. Problem with that is they are inflating the prices on the products. A MSRP of 40k on a load is really only about 30 t0 32k now your cost percentage goes up. They keep making more money and we do all the hard work for less money now. False advertisement on their part. Stay away.

Refusing to give a refund on an order over 2k that they cancelled. The accounting team denied the request. Like how does that make sense? It's my money!