DODuae.com

This is not a next day delivery. They do not bother to update you. Very poor service received. Ordered last week. Still haven't received it. When I follow up I am told it will come but nobody knows when. Not worth all the trouble.

Best quality for reasonable prices. Looks exactly same as pics. They packed my stuff in a box to protect it from any damages and was in a perfect condition. Very professional and well organized team. Wish u all the best and will continue shopping!

Unfortunately, the customer service the worst I have met, same as goods quality. Noone replies for my complaint and they are ignoring my messages. Never ever will use your online store and will not recommend to no one.

I ordered an order on 13/10/2020 hit was delivered on 15/10/2020 from duty I payed this delivery guy but 1 item was missing yet I had already payed the delivery guy the whole amount. I realised it after opening it inside my room a short laced black inner wear was missing. I tried to email them the email failed that's why I used this option.

From delivery to return of items i had very bad experience, product looks good on photo but once you got it never been same, my colleague have the same experience. Not going to order to them anymore. If i can give a zero i would have given.

Ordered 2 set of bags, they turned out to be of a real cheap material n 1 of the items were of a different colour. Sad part if I need to send the mismatched set for replacement I ll have to pay for the courier making it more expensive for me... Would never recommend this site to anyone nor will I ever order from here again..

I bought couple of dresses from them and one of the dress are has damage. When I am asking for a refund the customer representatives are so rude and told me that he does not care. I cannot believe I will experience this. I am so frustrated. Please do not became a victim also of this store

Purchased a DIY product from them, it delivers after two days, unfortunately the item was damage. The Fluid which is the most important thing to fix the broken glass was EMPTY. I called them about the issue and they said that they will collect the product but the money you paid for will go to your e-wallet which means the only choice you have is to use that to order to them again! Stupid policy. The collection of the item still not being collected and it is two weeks that the item was sitting here waiting for them the collection. I had to call them again and saying that tomorrow it will be collected. Good thing that i didn't spend too much money for here. I recommend to you guys to buy item from Amazon or Noon instead of this website. Don't waste your money here!

I have ordered 2 times, first time i hv to returned as they sent me wrong size, i have commented that in their app but no one has replied me or care about it, second time ordered also same small size and thread were out from one of the dress, i complained to customer service guy named Hajra but he refused to say and give any details on my matter, A big zero customer service, No manager or customer service person will call u even if you are upset with their shopping, zero satisfaction always. Then they are charging for return policy also. Cloths fabric is like used one. I am regretting by shopping on this site

I placed an order that was delivered on time. On opening it found a roach as the waist trainer was folded. I made a video, sent to their whatsapp just to let them know so that they be more careful. This rude person told me they inspect n sterilize products before shipping... Like I am a liar... That sucks. I am trying to upload the video but there are some rules and this video was taken since yesterday. I will screenshot and upload now.

This is first time I ordered something on DOD and as soon as I ordered a person from DOD called to confirm my address and I was told I would received it in 2 working days. I already paid by card. The fact that they are playing this blame game by keeping the customer in dark or by lying to the customer makes me feel like there can be chances that this is a big scam. I have been told that I will receive it tomorrow (5.Nov. 2018) hopefully I do.

I order iphone cover with other items, the quality was very poor. When i request for refund or return, they called n asked 10 aed courier charge customer will pay to return for any items… wat rubish policy is that..

The clothes that i ordered from their website are not the ones i got. They looked very cheap & low quality. I returned them & as per their policy they cannot refund the money. It's stored in your wallet. I re-ordered some more items but the quality wasn't good at all. The delivery guy was also quite rude. Anyways i tried to deactivate my account but there are no options to do that. They also do not have a product review. Guess i am stuck with that account for now. However if you need cheap clothes with bad quality then DOD UAE is for you. Hugely disappointed. Sadly:-(

Latest trendy comfy clothes shoes and sandals can be found tht too with very reasonable prices! Ordered couple of times and simply loved it. Their flash sale is the best you get good quality products at very cheap prices. Keep up the good work

Trying to communicate to find out when my order will be delivered on the whats app and being calling '"man""... i''m not a man i''m a lady. And on top of that they never reply to me. If it was not Christmas i would cancel my order just for the customer services i have received.

Today i received my order from this online shop and the quality of the product is very poor, i feel unhappy because i felt i buy a garbage things. All the item is bad not the same on the picture that they shown on their online store. I will never ever recommend this shop any of my friends this is a lesson learned for those customer like me. "KARMA knows their Address"

I ordered three items from the website: Two sets of earrings and one blouse. Two out of three items were correct (given that the quality is not the same as shown on the website) and the remaining one item, a pair of silver earrings, completely wrong.

Customer service was quick to contact me back once I sent a complaint regarding the issue and gave me store credit equivalent of my incorrect item. Apparently, the issue with the incorrect earrings is that the one I received versus the one I ordered had "the same stock number".

Overall, the products delivered were of average to below-average quality but the customer service was decent.

If something is really works well. We must appreciate.
My daughter placed an order by mistake yesterday night.
I immediately sent a WhatsApp mgs *******200) and requested them to cancel the order.
Today morning they sent me a mgs. That they will cancel my order and inform me in sms.
It did not take even 24 hours. My order was canceled and got a sms.
Whoever handles whats app... communicated well.
Thank DOD.

Firstly Order I placed all was showing in stock, Once Payment is done next day received a Call that one item is out of stock so they will make a refund on it. Instead of getting compensated on this they charged and deducted more amount from the amount I paid. Worst customer Service, Worst shopping experience.

The worst website in the UAE, please don't be fooled by this people, they steal the picture from a real website and sell you the knock off chinese version of it, worst quality impossible, also it is not even cheap! You can buy those products in other webs for less than half the price they sell them! Don't give them any dirham, they don't even make it easy to refund their broken ugly tacky items! They want to charge you for it! And trust me, when you will receive the items you order you will want to return them asap. Remember the pictures in the website are not of the items they sell, so you don't know what you are getting, just know that it won't be as good as the original!

I order for the first time, mentioned my address clearly on bill, the driver had to keep calling me while i was in a meeting, he went in different area! Secondly, i order around 5 items, the bag was too small compare to the picture shown on the web! The sports shoes the quality was disgusting! I called again and placed my complain but not certified with ur service, how ever, i appreciate the store credit amount, 33.60 aed, i placed another order and i am willing to pay 7 aed which is extra to the credited. But am tired of many calls asking me to pay delivery fee and plus 8 fee which i don't understand. In the first place if u had what we expected, we wouldn't bother... please sort this issue and don't call me for the same song. I have many things to do not answering calls from u. U have my order already expected delivery by day after tomorrow.

I purchased 4 dresses online, i received the parcel and there were 2 defective dresses with poor quality for all. Now their policy to refund and return or exchange is charged. This is unaccepted that the customer has to pay for your defective items. Very cheap thought and high standard of cheating customer idea. This company is very fake. Please please do not purchase from these frauds. They dont know how to keep a customer their company is going down since you (DOD. Uae) can cheat a customer only once. A royal and happy customer is key to business success I GUESS YOU DONT WANT THAT.! I request Consumer Dept. to close down the company and their 3rd class quality item sale.

The clothing is horrific, there is no cash refund and customer service is a joke. The clothing is ridiculously bad, not even sewn properly and the sizes are random for every style. I find it ridiculous that a company with such bad quality cannot offer a full refund. Ridiculous. Do not use this site - ever!