DoYouSpain.com

August 11th. So much small print it's hard to keep tabs with what's going on. We "rented" with this broker for a car to pick up at Del Paso rentals in Malaga but didn't see the part that said, if you are delayed and fail to meet the car rental place within 2 hours after pick up time, the entire booking will be cancelled and you lose everything. We then had to pay the same again direct with the rental firm. Disgraceful small print. What difference does it make if you are late but still arrive ag the car depot within opening hours. DoYouSpain? I'll go to Spain bit never with this firm.

We booked a car for a special trip to see friends, one of who has been diagnosed with cancer. We booked over a week ago. 3 hours before we were due to uplift our car this company cancelled the booking. There are no other rental car options now available and we have non-refundable accommodation booked. We have confirmations of our rental car and insurance to have it cancelled a few hours beforehand is just not acceptable in anyone's realm. DON'T USE THIS AGENCY EVERY!

I rented a car through this platform for the period 19-30.07
The reservation was made for 11:00 p.m. I received the car at 1:20 a.m. on 20.07.
From 07/20 until now, I have sent 10 e-mails and called 15 times without anyone answering.
It's a fraud on the face, you book on the website and pay the taxes plus the insurance in my case 255 Eur when picking up the car I had to pay another 367 Eur [even now I don't know why] plus 118 Eur for fuel as a deposit. I handed the car over on 30.07, clean and with a full tank, and until now I have not received money for fuel and an explanation for the extra amount paid.

Starts as a cheap price but after all the add-ons and hoops to jump through like international driving license if from UK, ends up costing more than all the other local car hire companiesI would recommend doing your own research before considering DoYouSpain as they will not offer a refund in any situation!

Very bad company. I will never rent a car from them again. Don't even look at this company.

I ordered a car online, in Italy, I came to pick it up at the airport, and then they said they didn't have that car and offered another one, twice the price. I refused to rent a car at that price and asked for a refund. I have contacted support numerous times but have never received a refund.

SCAMMERS - DO NOT USE
If I could, I would give this business a ZERO STAR, ZERO RATING.
I booked and paid for three cars, 5 months in advance. On the day of the arrival at Madrid Airport, our flight was delayed in transit in Munich, a delay of about 90 minutes. Upon arrival in Madrid, we were told by the car rental company (Alamo) that the reservation was held ONLY for 1 hour, and that the rental had been cancelled. Apparently, in the contract that DoYouSpain sends to their customers, there is a fine print in the OTHERS section where it says that they can cancel the reservation after ONLY 1 hour. No refund, no car replacement! This is beyond being crooked and scamming.
After I reached out to the company, some fake name British person answered and said that "I should solve this issue with the airline"! But the airline does not maintain any responsibility for delays of up to 3-6 hours. So, bottom line,
ABSOLUTELY AVOID AND DO NOT USE THESE SCAMMERS

THE WORST car rental company I have ever encoutered! Although the online price seems extremely cheap, it's clearly a trap to lure unsuspected travellers. AFTER the online booking and first NON REFUNDABLE payment, the confirmation email with the voucher informs us about a million more surcharges that differ a lot from the first prices given online. We were forced to pay 33€ in person instead of 11€,the price given online. Also, when the voucher clearly staded "Excess amount: 1,400 €.You can take the SCDW to remove
The excess from our supplier for 28.70 € a day" which was in our case equallivilent to 143,5€ for 5 days, the EXTREMELY RUDE agent charged us 165€ without an explanation. When we complained about the increased prices of the surcharges, the agent even responded 'if you don't like it, don't rent the car. Now make up your mind. Either pay now, or leave cause I have other people to see'. "
To not ruin our holidays even more, we accepted to pay 43,5€ EXTRA of what was originally agreed and only then, when the money would have gone to the company, the agent decided to be more polite and give us directions.
We ended up paying more money for an untrustworthy company, rather than go with valid and secure companies. A mistake we are not gonna make again.
HORRIBLE COMPANY AND AGENTS. STAY AWAY!

I would not give any stars if possible. This company took our online booking and our money for a booking they could not fulfil. When we arrived to collect the car we were advised that without a flight number the booking could not go ahead. We live in Spain so do not have a flight number. This should have been clarified before they took our money and left us stranded at the airport in the summer season. When speaking to the car hire company at they airport they confirmed this is the fault of 'Doyouspain'! Appalling service, would not recommend!

Wat een vreselijk slechte partij. Auto geboekt voor 700 euro, omdat vlucht noodgedwongen omgeboekt moest worden en we dus niet 's ochtends de auto kunnen ophalen maar 's avonds wordt de boeking geannuleerd en zijn we ons geld kwijt. Wat een oplichters! We hadden nog een oplossing: Iemand anders komt de auto ophalen, maar nee hoor. Dat kon natuurlijk ook niet. Werkelijk waar ongelofelijk. Slechtere service is niet denkbaar.

Don't ever use this broker do you spain. You get scammed. These trust pilot reviews are fake. They make you get an insurance and If you get to the garage, the garage says it has nothing to do with the insurance of do you spain and makes you pay AGAIN for insurance or "4000 euro" caution for a small BMW 1. Look up "Do you spain" and see how many issues there are with this scam company. My initial price of 145 euro would have turned into 250 eur. I cancelled on site and left. Do you think DYS paid me back? You guessed right. More like Do You SCAM!

I booked a car and got the message that the booking did not go through.

I booked again but when I got to Marbesol I had two reservations. Marbesol promised me refund on one. I contacted Doyouspain but the service was horrible. Quite nasty treatment.

I did not receive my refund. They kept my money. It feels like the stole them.

Will never book there again!

Paid in full for my rental though doyouspain arrived at goldcar in Spain and was forced to pay another 250£ which I had to negotiate down from 600 euro for 2 hrs! Doyouspain just left us stranded in the airport with 2 kids and my disabled autistic son. I've basically paid twice for the same car and twice for the insurance.

I didn't think this could happen in Europe.
My contract stated that the car rental company was open until 11:00 p.m. However, when I arrived at the company's office at 19:07, it turned out they were working there until 19:00. I ask those who also had incorrect information in the contract to contact me to file a class action lawsuit. And the support service simply does not answer me by the way.
I highly recommend that everyone else use other aggregators.

I booked the wrong week for 7 day car hire. Realised later that mth I had. It was a no cancellation price. I hadn't realised this, my fault!
Asked to move the the week.
Reply no chance of doing this!
I don't go until the end of June.
This day an age I'm sure one minute on a keyboard could have done this.
I didn't want to cancel I wanted to change.
Not happy at all.
Now gotta find a new car hire company. Won't be using these again 🤬🤬

Dreddful company, hours on hold. Paid to hire car for 3 days plus the insurance never actaully got to hire the car as the car hire company wanted to charge me extra £140 for the insurance that i had actaully already paid for. Did i mention the cost of the car hire and insurmace id already paid totaled £66, yet they wanted extra £140 for different insurance etc theives

No refund on orginal insurance offered, car hire company did not accept amercian express, or my visa revolut card or my lloyds visa card, or my uk bank card or cash.

So not sure how your meant to pay for the extra double insurance, which if you dont take out then the dont give you car, then no refund from youdospain.

Totall scam, reported them to credit card, who told me they had had many complaints

This company makes money through no refund policy! If your flight is delayed they cancel your reservation and do not refund; if you don't get the car whatsoever they do not refund; if you have any problems there is no service and no refund! Don't book here or there is a high chance that you will get scammed because of a ridiculous issue

Rented a car through this company who position themselves as a comparison site. They knowingly work with scam car hire companies who collect your credit card details and take money without reason or communication.

These are really very impudent and cynical scammers, I don't know how the European authorities still allow this! We are refugees from Ukraine, spent our last money to be on wheels, paid for the reservation on the website. Since we had Ukrainian and not international driver license, we were denied a car. The doyouspain team does not answer letters and calls, money is not returned! Beware of scammers, don't contact this company!

Be very wary of using this company. We were late arriving to collect our hire car but there was none available at the airport despite paying in advance and they would not refund the payment. Will not use them or Alamo ever again.

Just generally abysmally poor customer service.
7 of us waited 11/2 hrs. To collect our vehicle at 2 am Malaga airport. Should have been a simple job to get the keys. Directions given to where the car was parked were useless, ended up asking workmen & cleaners for help. Disappointed to be treated the way we were. A really crap experience.

I think the criticism of DoYouSpain should be more directed at Goldcar. Having bought insurance directly from DYS it is Goldcar personnel that tell you it is not valid just in order to sell you their own insurance when you pick the car up!

I used DYS for 2 car rentals. On each occasion I could not use their website for cancellation of the type of insurance coverage I began with on the initial purchase. The site would cycle back to itself without advancing to any way to address the insurance coverage changes. I had to involve my credit card company to obtain my refunds. There is no actual customer service from DYS.

Indicative of the poor customer service is that 1 month later I received an email regarding my first insurance cancellation and the representative merely stated that I only could cancel if I make the request prior to the pickup time. I exactly did cancel before that date and time. Since, I was reimbursed via my credit card company with in days of the complaint I have no incentive to correspond back to DYS to help them correct their horrific customer service.

I book a car with iscurance and in goldcar they told me I need to pay for another inscurance because they don't accept the inscuarance I paid here on the website doyouspain.

I think you guys should write it on the website and I feel like it was kid of fraud because I paid 2 x for insurance, for you and direclrty for the company from where I rent a car.

They told me I should aks for a refund for this iscurance which I paid for on your website.