DressLily
Questions & Answers

Dear Ava J, We are really sorry for the inconvenience. Please rest assured we are a reliable website to shop from. Please contact us if you have any issue in this link: ttps :// support. Dresslily. Com/faq/index/index? St=1 Thank you for your time. Dresslily Customer Support Team

Dear Sam k, Thank you for your feedback. We regret that there is no phone call service currently. Please contact us on our support center here https://www.dresslily.com/m-article-id-12.htm with your order number. Thank you for your cooperation. Dresslily Customer Support Team

Dear Violet W, We are really sorry for the inconvenience. Please rest assured we are a reliable website to shop from. Please contact us if you have any issue in this link: ttps :// support. Dresslily. Com/faq/index/index? St=1 Thank you for your time. Dresslily Customer Support Team

Dear Diana W, We regret to hear that you have received wrong item. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm. Please kindly tell us your order number to our support center and we will fix it for you there. Best regards, Dresslily Customer Support Team

Dear Diana W, We regret to hear that you have received wrong item. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm. Please kindly tell us your order number to our support center and we will fix it for you there. Best regards, Dresslily Customer Support Team

Dear Jana C, We are really sorry for the inconvenience. Please rest assured we are a reliable website to shop from. Please contact us if you have any issue in this link: ttps :// support. Dresslily. Com/faq/index/index? St=1 Thank you for your time. Dresslily Customer Support Team

Dear Laura Z, Thank you for your inquiry. With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online. We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number. You may then check the status of your item on this site: http://new.17track.net/en. We have sent an email to you with the details. Please kindly log in your account and check it. Best regards, Dresslily Customer Support Team

Dear Yvette L, Thank you for your inquiry. Total delivery time= processing time+shipping time 1. Processing time: All Dresslily products require a processing time. It is necessary for us to inspect all items one by one prior to shipping. Processing time takes usually 3-7 business days. Specific processing is indicated each item page. Now we also have items that can be shipped with 24H. 2.The shipping time depends on the shipping method you choose when you place the order. For more details please check: http://www.dresslily.com/m-article-id-39.htm Please indicate your order number to our support center. We will check it for you. Thank you. Dresslily Customer Support Team

Dear Sharon L, We regret to hear that you are having sizing issues. On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm. Please kindly tell us your order number to our support center and we will fix it for you there. Best regards, Dresslily Customer Support Team

Dear Sharon L, We regret to hear that you are having sizing issues. On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm. Please kindly tell us your order number to our support center and we will fix it for you there. Best regards, Dresslily Customer Support Team