DressLily Questions & Answers

Dear Lisa D. Thanks for placing an order with us. Please rest assured that we will try our best to full your satisfaction. Please contact us if you have any issues. Here is link: http://support.dresslily.com/ Our colleagues will help you after they received the information. Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

DearAmy r. We want to start by extending our thanks to you for providing your extremely valuable feedback to us. We regret any inconvenience or frustration that your experience has caused you. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily. Com/ Please rest assured that we will check the information for you. Thank you very much for your kind support in our work in advance! Best Regards Dresslily Customer Service

Dear Valarie P. Thanks for your message. I am sorry to tell you that there is no phone in our website now, we will improve it in the future. Please contact us if you have any issues, we will try our best to help you. Would you mind send email to our support center? Here is link: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

DearDenise M. Thank you for taking the time to give us feedback. We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave You may check our certificates on the main page http://www.dresslily.com/ We are aware that we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Dresslily Customer Service

Dear Annette D. Thanks for your message. It usually cost 10-25 business days about the shipment. As it is peak season, your package maybe delayed. Please rest assured the item is still on its way. Could you please wait patiently for your order to arrive? Best Regards Dresslily Customer Service

Dear Kelly K. Thanks for your message. We take shifts at work. Please contact us if you have any issues. Here is link: http://support.dresslily.com/ We will respond you within 24 hours. Best Regards Dresslily Customer Service

DearJuanita R. Thanks for your message. For flat rate shipping, if you haven’t purchased the tracking option during the check out, there will be no tracking number. But please rest assured the package is on its way. We ship thousands of parcels every day to your country that reach our customers easily without tracking number. To know more about delivery time please check here: http://www.dresslily.com/m-article-id-39.htm Please rest assured the item is still on its way. Could you please wait patiently for your order to arrive? Best Regards Dresslily Customer Service

Dearjulianna b. Thanks for placing an order with us. Please rest assured that we will try our best to full your satisfaction. Please contact us if you have any issues. Here is link: http://support.dresslily.com/ Our colleagues will help you after they received the information. Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

Dear Gerry M. Thank you for your important feedback and for letting us about your experience with us. We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with. I am sorry to tell you that it is peak season, your message mar be missed. Please kindly connect with us with stating your order number and your issue in details. Here is link: http://support.dresslily. Com/ Thank you for your cooperation. Best Regards Dresslily Customer Service

Dear Dianna M. Thank you for your feedback. We are really want to help to solve your problem. Please offer us valid order number or email dress so that we could contact you to check it for you. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily./ Thank you for your cooperation. Yours sincerely, Dresslily.com Customer Service