if a return is necessary, who pays for shipping?

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if a return is necessary, who pays for shipping?

asked by Jenn R. on 7/26/17

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CustomerService R. [DressLily Rep] · Answer 1 · 2017-07-27T01:37Z

CustomerService R. [DressLily Rep]

on 7/27/17

Dear Jenn,

Thank you for your inquiry.

It depends on the issue caused on which side.

If it belongs to 3 days DOA, we will pay the shipping fee. If it is customers' fault, such as order a wrong item, the shipping fee will be on customers' side.

For more details, please kindly check our warranty here https://www.dresslily.com/m-article-id-80.htm

Thank you for your understanding.

Dresslily Customer Support Team

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