DressLily Questions & Answers

Dear Shaina L., Thank you for your message. We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm. After sales issues can be resolved by our Support Center within 24 hours. Please send a message to our dedicated after sales team here: https://www.dresslily.com/m-article-id-12.htm Thank you for your understanding. DressLily Customer Support Team

Dear Joanne B, Thank you for contacting us. Please check your account and reply to the ticket we have sent you about your issue. We are always happy to assist you, Thank you for your understanding. DressLily Customer Support Team

Dear kim r, Thank you for contacting us. According to our website's policy import taxes are solely customer's responsibility. Please check this link: https://www.dresslily.com/m-article-id-36.htm Once placing an order with us customers agree to our terms and conditions. The shipper first pays the fee on your behalf, then asks you to pay once they deliver the package to you. Taxes are charged by the local Customs Office and country regulations are beyond our control. As it is the customer's responsibility to pay these taxes to receive the parcel, we will not provide any compensation in such cases. Thank you for your understanding. DressLily Customer Support Team

Dear Stephen B., Thank you for contacting DressLily. We are an online store, and sell and ship worldwide. Depending on which country you are in, the weight of your product, and the shipping method, the shipping fee will be different. Any further issue please kindly email us at support@dresslily.com. DressLily Customer Support Team

Dear Mark-Ginger S, We are sorry to hear that you were not satisfied with your order. We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm. Please kindly email us at support@dresslily.com or inform us your vaid order number. Once we get the feedback from you, we will provide the solutions for you soon. We are always happy to assist you, DressLily Customer Support Team

Dear Goran B., Thank you for contacting DressLily. Total delivery time= processing time+shipping time Processing time: All DressLily products require a processing time. It is necessary for us to inspect all items one by one prior to shipping. Processing time takes usually 3-7 business days. Specific processing is indicated each item page. Now we also have items that can be shipped within 24H. Shipping time: It depends on the shipping method you choose when you place the order. Shipping cost is calculated based on the shipping method, the volume and weight of product the and destination country. Please add all the items to your shopping bag, and then choose the country you want the order to be shipped to. The estimate shipping cost will be displayed for each available shipping method at the lower left corner. DressLily Customer Support Team

Dear Donna H., Thank you for contacting us. According to our website's policy import taxes are solely customer's responsibility. Please check this link: https://www.dresslily.com/m-article-id-36.htm Once placing an order with us customers agree to our terms and conditions. The shipper first pays the fee on your behalf, then asks you to pay once they deliver the package to you. Taxes are charged by the local Customs Office and country regulations are beyond our control. As it is the customer's responsibility to pay these taxes to receive the parcel, we will not provide any compensation in such cases. Thank you for your understanding. DressLily Customer Support Team

Dear Gerardo S., Thank you for your inquiry about size. Please review the product' s measurements in the size chart under product information. You need to choose the item size according to your own measurements (in inches or cm). Please let me know if you need further assistance. DressLily Customer Support Team

DearKarie B., Thank you for your inquiry about size. Please review the product' s measurements in the size chart under product information. You need to choose the item size according to your own measurements (in inches or cm). Please let me know if you need further assistance. DressLily Customer Support Team

Dear Gondai M., Thank you for your inquiry about size. Please review the product' s measurements in the size chart under product information. You need to choose the item size according to your own measurements (in inches or cm). Please let me know if you need further assistance. DressLily Customer Support Team