Dear Josephine,

Thank you for your concerns.
We know there are some negative reviews on our page.
Most of them are complaining about orders that are still processing or not received yet.
But please note, we are a wholesaler. Normally we purchase after you make order and this is why need time to process orders and complete a QC check before shipping to you.
As for delivery complaints, we offer several shipping methods with different speed.
Please check this link: http://www.dresslily.com/
Please rest assured that we work very hard everyday to improve our quality and our service.
We will keep doing our best for our customers and support them in a open and professional way, via our support center here: http://www.dresslily.com/m-article-id-12.htm
Thank you for you support and understanding.
Dresslily Customer Support Team