DressLily Questions & Answers

Dear Tarik P., Thank you for yourmessage. Please rest assured many customer had placed the suit in our website. You can contact us if you have any other issues. Here is link: https://support.dresslily.com/faq/index/index?st=1 Thank you for your support and kind understanding. Yours sincerely Dresslily Customer Service

Dear Ronda C., Thank you for your important feedback. Free shipping apply to specific products and certain destinations. To find free shipping items: http://www.dresslily.com/free_shipping-products.html. Please note that free shipping is only available for flat rate shipping. Thank you for your support and kind understanding. Yours sincerely Dresslily Customer Service

Dear William N., Thank you for your important feedback. I am sorry to tell you that there is no phone in our website now, we will improve it in the future. Could you please contact us with your order number and your email address?. Here is link: https://support.dresslily.com/faq/index/index?st=1 We are really sorry for all the inconvenience. Best Regards Dresslily Customer Service

Dear Bionic B., Thank you for your message. You can cancel your order in your account if you did not paid for it. Please contact us if you have paid for it, we will help you to deal with it. Here is link: https://support.dresslily.com/faq/index/index?st=1 Thank you for your continued patience and kind understanding. Yours Sincerely Dresslily Customer Service

Dear peggy l., Thank you for your message. We offer you the measurements under product information. I recommend you to refer to the specific measurements in the product information and compare with yours. You can contact us if you have any issues. Here is link: https://support.dresslily.com/faq/index/index?st=1 Thank you for your continued patience and kind understanding. Yours Sincerely Dresslily Customer Service

Dear Teresa W., Thank you so much for your message. I am sorry to tell you that we can not find your order according to your information. Could you please contact us with your correct order number and email address? Here is link: https://support.dresslily.com/faq/index/index?st=1 Please rest assured we will try our best to help you after we have checked the detail information. Thank you for your continued patience and kind understanding. Yours sincerely, Dresslily Customer Service

Dear Phordney C., We are really sorry for the inconvenience. We have shipped out your order on 2016-09-13 and our colleague have explained the detail information in the ticket. Could you please log in your account and check it? Thank you for your important feedback. Yours Sincerely Dresslily Customer Service

Dear Sharon F., Thank you so much for your message. I am sorry to tell you that we can not find your order in our website. Could you please contact us with your correct order number and email address? Here is link: https://support.dresslily.com/faq/index/index?st=1 Please rest assured we will try our best to help you after we have checked the detail information. Thank you for your continued patience and kind understanding. Yours sincerely, Dresslily Customer Service

Dear charlene d., Thank you for your message. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. You can contact us if you have any issues. Here is link about shipping time: http://www.dresslily.com/m-article-id-39.htm Thank you for your support and kind understanding. Yours Sincerely Dresslily Customer Service

Dear Sandra M., Thank you so much for your important feedback. The shipping time will be affected due to adverse weather or other unexpected reasons. Could you please contact us with your order number and email address? Here is link: https://support.dresslily.com/faq/index/index?st=1 Please rest assured we will try our best to help you after we have checked the detail information. Thank you for your continued patience and kind understanding. Yours sincerely, Dresslily Customer Service