DressLily Questions & Answers

Here’s what consumers have asked with answers from DressLily staff and previous consumers.

819 questions answered

15% answered in 1 day

Question:

Why are you such a bad company. why are you so dishonourable? how can you work for a company that lies and cheats? bad karma for you. Why are you such a bad company. why are you so dishonourable? how can you work for a company that lies and cheats? bad karma for you.

Answer:

Dear Shut T., We are really sorry for the inconvenience. We are categorically NOT a scam site. This is evidenced by: the positive feedback on this review website, our comprehensive warranties, and our strict product quality control measures. You can contact us if you have any issues. Here is link: https://support.dresslily.com/faq/index/index?st=1 Thank you for your important feedback. Yours Sincerely Dresslily Customer Service

By CustomerService R., over a year old

Question:

I placed my order on july 8th and still haven't received it. what do i do to get a refund? I placed my order on july 8th and still haven't received it. what do i do to get a refund?

Answer:

Dear Lynn S., We are really sorry that you did not receive your order. The shipping time will be affected due to adverse weather or other unexpected reasons. Would you please send us message stating your order number or the email address?. Here is link: https://support.dresslily.com/faq/index/index?st=1 Thank you for your important feedback. Yours Sincerely Dresslily Customer Service

By CustomerService R., over a year old

Question:

Why does the email show shipped but no valid tracking number or anything. this sure appears to be a fraudulent site so far. Why does the email show shipped but no valid tracking number or anything. this sure appears to be a fraudulent site so far.

Answer:

DearJonathan D., Thanks for your inquiry. It can take days for the tracking number to be activated online. Please rest assured you can track the information soon. You can contact us if you have any issues in this link: http://support.dresslily.com/ Thanks for your support and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

I ordered a mermaid thingy for my girl and i paid extra to get the merchandise early. it was suppose to be 3 to 7 business days. i would like to know if it was sent or be tracked to confirm that it is on the way. it's very important. I ordered a mermaid thingy for my girl and i paid extra to get the merchandise early. it was suppose to be 3 to 7 business days. i would like to know if it was sent or be tracked to confirm that it is on the way. it's very important.

Answer:

Dear Stephan L., Thank you for your inquiry. We are really sorry that you did not receive your order. Please contact us with your order number and your email address. Here is link: http://support.dresslily.com/ We very much regret for this inconvenience. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

Anyone order the black and red flames style maxi dress? did u receive it? too big/small? ive been reading reviews and now im scared of what i've gotten myself into. Anyone order the black and red flames style maxi dress? did u receive it? too big/small? ive been reading reviews and now im scared of what i've gotten myself into.

Answer:

Dear Michelle d. Thank you for your important message. You can contact us if you have any issues. Here is link: http://support.dresslily.com/ Please rest assured we will try our best to help you. Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

Hello, i placed an order lastweek but havent received any confirmation my name is fallon dominique i purchased 3 wigs Hello, i placed an order lastweek but havent received any confirmation my name is fallon dominique i purchased 3 wigs

Answer:

Dear Fallon D., Thank you for your message. We have shipped out your order and sent the email to explain the detail information, please check. Please feel free to contact us if you have any issues. Here is link: http://support.dresslily.com/ Thank you for your support and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

I have a question about where this dress is being shipped from like what state or country http://www.dresslily.com/u-neck-zigzag-sleeveless-dress-for-women-product949346.html

Answer:

Dear Alexis A. Thank you for your message. All the items are shipped from China. You can contatc us if you want to know more information. Here is link: http://support.dresslily.com/ Thank you for your support and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

Does anyone have a phone number that works? i never received my order and have been charged for it. please help. Does anyone have a phone number that works? i never received my order and have been charged for it. please help.

Answer:

Dear Julie M. Thank you so much for your important feedback. I am sorry to tell you that there is no phone in our website, we will improve it in the future. Could you please contact us with your order number and email address? Here is link: http://support.dresslily.com/ Please rest assured we will try our best to help you after we have checked the detail information. Thank you for your continued patience and kind understanding. Yours sincerely, Dresslily Customer Service

By CustomerService R., over a year old

Question:

I have order three wigs from dresslily. on 7-28-16. and today i only recieve one old matte up wig. and i haven't receive my other two wigs. this is horrible! i will never order from this company again. so disappointing. I have order three wigs from dresslily. on 7-28-16. and today i only recieve one old matte up wig. and i haven't receive my other two wigs. this is horrible! i will never order from this company again. so disappointing.

Answer:

Dear Betty B., Thank you for bringing the issue to our attention. As it is long distance transport, the packages may be delayed by various factors. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily.com/ We very much regret for this inconvenience. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

How do i return my order? How do i return my order?

Answer:

Dear Michele S., We are really sorry for all the inconvenience. This is the link about our warranty: http://www.dresslily.com/m-article-id-80.htm. Would you mind sending us your valid order number or email address and tell is why you want to return the item to us? Here is link to contact us: http://support.dresslily.com/ Thank you very much for your kind support in our work in advance! Best Regards Dresslily Customer Service

By CustomerService R., over a year old

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