DressLily Questions & Answers

Here’s what consumers have asked with answers from DressLily staff and previous consumers.

819 questions answered

15% answered in 1 day

Question:

Is dresslilly & twinkledeals are done by same people? dresslilly are cheaters, they have promised refund but ended with no response. never in my life i want to shop with them. recently paid in twinkledeals but it directed to dresslilly, stay wawy from these guys. Is dresslilly & twinkledeals are done by same people? dresslilly are cheaters, they have promised refund but ended with no response. never in my life i want to shop with them. recently paid in twinkledeals but it directed to dresslilly, stay wawy from these guys.

Answer:

Dear asha r., Thanks for your message. We are really sorry for all the inconvenience. We have nmo relationship with the twinkledeals you mentioned. Would you mind sending us your valid order number or email address? Here is link: http://support.dresslily.com/ We will offer the solution after we have checked the detail information. Thank you for your important feedback. Yours sincerely Dresslily Customer Service

By CustomerService R., over a year old

Question:

Cheaters, never paid refund which they have promised, dont want to shop with them in life, no response for mails, recently found that the order i placed in twinkle deals was directed to dresslilly, are they both same? if so no way i will do shopping with this cheaters Cheaters, never paid refund which they have promised, dont want to shop with them in life, no response for mails, recently found that the order i placed in twinkle deals was directed to dresslilly, are they both same? if so no way i will do shopping with this cheaters

Answer:

Dear asha r., Thanks for your message. We are really sorry for all the inconvenience. We have nmo relationship with the twinkledeals you mentioned. Would you mind sending us your valid order number or email address? Here is link: http://support.dresslily.com/ We will offer the solution after we have checked the detail information. Thank you for your important feedback. Yours sincerely Dresslily Customer Service

By CustomerService R., over a year old

Question:

Received my order but it was missing a swimsuit that supposedly in my package. it wasn't. how do i contact dresslily? Received my order but it was missing a swimsuit that supposedly in my package. it wasn't. how do i contact dresslily?

Answer:

Dear Sherry J., We want to start by extending our thanks to you for providing your extremely valuable feedback to us. We are really sorry that you did not received all your items. Therefore, please connect with us by private message with your order number and stating your issue. Here is link: http://support.dresslily.com/ Please rest assured we will try our best to help you after we checked the detail information. We are really sorry for any inconvenience. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

The swimsuit i order was not a 4x in my country. a 4x is a 28 w in womans it does not fit me. it was more like a large The swimsuit i order was not a 4x in my country. a 4x is a 28 w in womans it does not fit me. it was more like a large

Answer:

Dear Annette W., We are really sorry for all the inconvenience. We offer you the measurements exactly like the first size chart under product information. I recommend referring to the specific measurements in the product information and compared with yours. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately. Please connect with us by private message with your order number and email address. Here is link: http://support.dresslily.com/ We will try our best to help you after we checked the detail information. Thank you for your continued patience and kind understanding. Yours Sincerely Dresslily Customer Service

By CustomerService R., over a year old

Question:

I am still waiting on my order. after reading all of the negative comments about your company, i am a little worried. my order # is ls996290902cn. when is my shipment due to arrive? I am still waiting on my order. after reading all of the negative comments about your company, i am a little worried. my order # is ls996290902cn. when is my shipment due to arrive?

Answer:

Dear Mary D., We want to start by extending our thanks to you for providing your extremely valuable feedback to us. We are really sorry that you did not received all your items. We have shipped your order out on 2016-06-24 and sent you the detail information in the email. Could you please check it? We are really sorry for any inconvenience. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

How long does shipping take? How long does shipping take?

Answer:

Dear karen p., Thank you for inquiry. The shipping time is affected by the shipping method you choose. This is the link about shipping: http://www.dresslily.com/m-article-id-39.htm You can choose the shipping way you need. Thank you for your support and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

I ordered a swim suit was hoping it would be here for the 4th of july. is it coming soon? my name is karen powell

Answer:

Dear karen p. Thank you for contacting us. I am sorry to tell you that we did not find the order you placed on 4th of June. Could you please offer us the detail order number? This is the link to contact us: http://support.dresslily.com/ Thank you for your support and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

Seems like a pattern i ordered may 3,2016 almost 2 months ago got one item but not the other 2 items. bad way to do business. sent 3 emails already no response. order #l1605030855048237 ticket # t16062503696 Seems like a pattern i ordered may 3,2016 almost 2 months ago got one item but not the other 2 items. bad way to do business. sent 3 emails already no response. order #l1605030855048237 ticket # t16062503696

Answer:

Dear Janet M. Thank you for contacting us. We are really sorry that you did not received all your item. We have state the detail information and offerd you the solution in the ticket, could you please check it and reply us? Thank you for your support and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

Does your wigs have combs in them at all.? and how long for delivery. you have such horrible reviews Does your wigs have combs in them at all.? and how long for delivery. you have such horrible reviews

Answer:

Dear LaShelle V., Thank you for your message. I am sorry to tell you that our wigs do not have the combn them at all. And the shipping time will be affected by the shipping methods you choose. This is the link about shipping: http://www.dresslily.com/m-article-id-39.htm Please fee free to contact us if you have any other issues. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

I ordered three bathing suits... 2 weeks ago... where are they... diana zahand... 703-791-3917

Answer:

Dear diana z., Thank you for your important feedback. I am sorry to tell you that we can not find your order number according to the phone number you offered us. Please kindly connect with us with stating your order number or the email address. Here is link: http://support.dresslily.com/ We will offer you solution after we checked the detail information. We are deeply sorry about this inconvenience. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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