DressLily Questions & Answers

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Here’s what consumers have asked with answers from DressLily staff and previous consumers.

819 questions answered
15% answered in 1 day
Question:

Hi, i want to know the status of ship ref# la1602291330377825. because i have seen very poor feedback about this website. i just want to whether i will get this item what we saw it in website or whether i will recieve these item?

Answer:

Dear connie T. Thank you so much for your important feedback. We will ship your order LA1602291330377825 as soon as possible. Please kindly send me a private message if you have any issue. Here is link: http://support.dresslily.com/ Thank you very much for your kind support in our work in advance! Yours Sincerely Dresslily Customer Service

By CustomerService R.,
Question:

Please, i've called the number on your website, i ordered on february 14,2016. i checked status, it said product shipped. i have not received it and today is march 1 2016. # lp 1602140945586795. left name and phone number on your messages along with phone number.

Answer:

Dear Debi B. Thank you for your message. I have checked the information. We have shipped your order out and have offered you the solution in the email. Could you please check your email and reply us? Thank you for your continued patience and kind understanding. Yours Sincerely Dresslily Customer Service

By CustomerService R.,
Question:

I placed an order on 2/24/16 order no. la1602242018260052 for $21.56. please cancel and refund this order as it has not been processed or shipped. i would appreciate it so very much and refund it to original method!

Answer:

Dear Michele M. Thank you for your feedback. We have shipped your order out, so we can not cancel it now. Please kindly send me a private message if you have any issues. Here is link: http://support.dresslily./ Thank you for your cooperation. Yours sincerely, Dresslily.com Customer Service

By CustomerService R.,
Question:

Answer:

Dear Frances P. Thanks for your messages. Please rest assured that we will try our best to full your satisfaction. Please contact us if you have any issues. Here is link: http://support.dresslily.com/ Our colleagues will help you after they received the information. Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R.,
Question:

Can anyone tell me what the postage would be

Answer:

Dear Patricia B. Thanks for your message. Could you please tell us the detail postage you want to know? We will try our best to help you. Would you mind send email to our support center? Here is link: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R.,
Question:

I placed an order a few days ago. i paid over $30 for expedited shipping. i'm getting nervous about receiving the items after reading the poor reviews.

Answer:

Dear Robin S. Thanks for your message. Please contact us if you have any issues, we will try our best to help you. Would you mind send email to our support center? Here is link: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R.,
Question:

Paid for expedited shipping 3 days, but its coming from freakin china

Answer:

Dear Frances G. Thanks for your messages. Please rest assured that we will try our best to full your satisfaction. I am sorry to tell you your order number is incorrect. Please contact us if you have any issues. Here is link: http://support.dresslily.com/ Our colleagues will help you after they received the information. Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R.,
Question:

Answer:

Dear Michelle V. Thanks for your messages. Please rest assured that we will try our best to full your satisfaction. Please contact us if you have any issues. Here is link: http://support.dresslily.com/ Our colleagues will help you after they received the information. Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R.,
Question:

Why are your products so cheap?

Answer:

Dear paula m. Thanks for your message. We buy large quantities of the same garments direct from the supplier, with very few middlemen, and sell the garments in our own stores. Dresslily has considerable experience within the textile industry and a extensive knowledge of which goods to buy from which markets. In addition, we have invested significantly in a fast and cost-efficient distribution system. Dresslily is also streamlined and optimized for cost control at every level to minimize overheads, allowing us to offer goods direct to every one of our valued customers at the most competitive prices possible. Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R.,
Question:

When can i expect my wig penny ploss 236 taylor tw

Answer:

Dear Penny p. Thanks for your message. Please contact us if you have any issues, we will try our best to help you. Would you mind send email to our support center? Here is link: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R.,

Can’t see your question? Ask to get answers from the DressLily staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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