DressLily FAQ | Sitejabber

Question:

I placed an order and paid for quicker shipped. as of 2/19/2016, order has not arrived yet. where is my order?

Answer:

Dear Spokes I. Thanks for your messages. Please rest assured that we will try our best to full your satisfaction. Please contact us if you have any issues. Here is link: http://support.dresslily.com/ Our colleagues will help you after they received the information. Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

Is there a phone number to call

Answer:

Dear Mandy C. Thanks for your message. I am sorry to tell you that there is no phone in our website now, we will inprove it in the future. Please contact us if you have any issues. Here is link: http://support.dresslily.com/ If you have any further questions, we're always happy to help. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

How do you respond to all the negative posts about your company. i'm ready and wanting to purchase a substantial size order, but returns, and product quality posts are really causing me concern How do you respond to all the negative posts about your company. i'm ready and wanting to purchase a substantial size order, but returns, and product quality posts are really causing me concern

Answer:

Don't do it! Looking at the prices remember that if it seems too good to be true, it probably is. You'll be lucky if you even receive all of your items and if you do they likely won't fit/look anything like the photos! Definitely worth spending a little extra for reliability of a reputable company. Like they say, you get what you pay for!

By Erin M. over a year old

Question:

Waiting for order email knoxpeggy@att.net shoes men) $20.67? let me know tracking info thanks? Waiting for order email knoxpeggy@att.net shoes men) $20.67? let me know tracking info thanks?

Answer:

Dear Peggy k. Thanks for your message. Please contact us if you have any issues, we will try our best to help you. Would you mind send email to our support center? Here is link: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

Why are they so bad to order from. and why all the hassles of getting a refund, when your are not happy with order. Why are they so bad to order from. and why all the hassles of getting a refund, when your are not happy with order.

Answer:

Dear LlUANN C. Thanks for your message. We will improve our warranty in the future. Please contact us if you have any issues. Here is link: http://support.dresslily.com/ Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

Why don't you have a phone #. problems can't be taken care of by chat window. Why don't you have a phone #. problems can't be taken care of by chat window.

Answer:

Dear Gloria P. Thanks for your message. I am sorry to tell you that there is no phone in our website now, we will improve it in the future. Please contact us if you have any issues. Here is link: http://support.dresslily.com/ If you have any further questions, we're always happy to help. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

Hello i am irene uwanyana. on 2015-04-21 4:06:01. i bought you three dresses and overalls 1. i do not understand why i have not received my dresses. if you do not then find reimburse me my 80euro. if you are not reponds me as soon as possible, i will a complaint for having me scam. i can not go on the ride makes you feel me reply. Hello i am irene uwanyana. on 2015-04-21 4:06:01. i bought you three dresses and overalls 1. i do not understand why i have not received my dresses. if you do not then find reimburse me my 80euro. if you are not reponds me as soon as possible, i will a complaint for having me scam. i can not go on the ride makes you feel me reply.

Answer:

Dear Uwanyana I. Thanks for your messages. Please rest assured that we will try our best to full your satisfaction. Please contact us if you have any issues. Here is link: http://support.dresslily.com/ Our colleagues will help you after they received the information. Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

I ordered my boots january 7 u took the money off my card but i still have not received my boots. can't get any information as to where they are. i want my boots.

Answer:

Dear Karen R. Thanks for your message. Please contact us if you have any issues, we will try our best to help you. Would you mind send email to our support center? Here is link: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

I have still not received one item from my order and i an not seem to get an answer. i tried to submit a t"ticket" on the site, but it would not even process and send. marcia gregory marcia293@aol.com I have still not received one item from my order and i an not seem to get an answer. i tried to submit a t"ticket" on the site, but it would not even process and send. marcia gregory marcia293@aol.com

Answer:

Dear Marcia G. Thank you so much for your important feedback. Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily./ Thank you very much for your kind support in our work in advance! Yours Sincerely Dresslily Customer Service

By CustomerService R., over a year old

Question:

This is uncalled for! i made an order last week on the 10th of feb and paid for it. then they start asking me questions about my credit card. then i sent all that is required and now they say they cannot accept that payment and it has been refunded but my money has not reflecfted yet. when will my money show back in my account because i want my money back! This is uncalled for! i made an order last week on the 10th of feb and paid for it. then they start asking me questions about my credit card. then i sent all that is required and now they say they cannot accept that payment and it has been refunded but my money has not reflecfted yet. when will my money show back in my account because i want my money back!

Answer:

Dear thelma g. Thanks for your messages. Please rest assured that we will try our best to full your satisfaction. Please contact us if you have any issues. Here is link: http://support.dresslily.com/ Our colleagues will help you after they received the information. Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

DressLily Questions & Answers

I placed an order and paid for quicker shipped. as of 2/19/2016, order has not arrived yet. where is my order?

Is there a phone number to call

Waiting for order email knoxpeggy@att.net shoes men) $20.67? let me know tracking info thanks? Waiting for order email knoxpeggy@att.net shoes men) $20.67? let me know tracking info thanks?

Why are they so bad to order from. and why all the hassles of getting a refund, when your are not happy with order. Why are they so bad to order from. and why all the hassles of getting a refund, when your are not happy with order.

Why don't you have a phone #. problems can't be taken care of by chat window. Why don't you have a phone #. problems can't be taken care of by chat window.

I ordered my boots january 7 u took the money off my card but i still have not received my boots. can't get any information as to where they are. i want my boots.

Can’t see your question? Ask to get answers from the DressLily staff and other customers.

DressLily Questions & Answers

I placed an order and paid for quicker shipped. as of 2/19/2016, order has not arrived yet. where is my order? I placed an order and paid for quicker shipped. as of 2/19/2016, order has not arrived yet. where is my order?

Is there a phone number to call Is there a phone number to call

Waiting for order email knoxpeggy@att.net shoes men) $20.67? let me know tracking info thanks? Waiting for order email knoxpeggy@att.net shoes men) $20.67? let me know tracking info thanks?

Why are they so bad to order from. and why all the hassles of getting a refund, when your are not happy with order. Why are they so bad to order from. and why all the hassles of getting a refund, when your are not happy with order.

Why don't you have a phone #. problems can't be taken care of by chat window. Why don't you have a phone #. problems can't be taken care of by chat window.

Can’t see your question? Ask to get answers from the DressLily staff and other customers.

I placed an order and paid for quicker shipped. as of 2/19/2016, order has not arrived yet. where is my order?

Is there a phone number to call