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DressLily
Questions & Answers

4,652 reviews

Here’s what buyers have asked with answers from DressLily staff and previous consumers.

819
questions answered
0%
answered within 1 day
Question:

I ordered grey tee shirt with lace on sleeves in April 2015. You deducted the payment from my account But where is my tee shirt. I have copies of the payment and picture of tee shirt. Are you going to deliver my shirt or return my money? I would love to have the shirt. I would order more but I'm afraid I would not get it.

Question:

Why do you have so many bad reviews

Question:

I have found many items i am interested in purchasing but i am hesitant because of all of the bad reviews. Please provide more info about your site and return policies

Question:

To dresslily staff Where the **** is my order?!

Question:

I ordered a dress a month ago. My account was charged. Received no email and no dress. I would really like my money back or the dress. Tried to get in contact with the company and had no luck. I should have read the reviews first that is my mistake, but if this is a scam or fake website then how come no ones shut it down and put a stop to it?

Answer:
Apparently DressLily reads this site. They have promised me a full refund for the two items that never arrived and the disappointing, flimsy, ill fitting T-shirt that did. I'll let you know if that refund comes through. BTW, it's a Chinese company that ships via Netherlands, so four weeks is its normal shipping interval.
By Elaine D., over a year old
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Question:

I MADE A OREDER IN 12.10.2015 and i still waiting a answer I was asking two times on email about my order and nobady answer: Order Number: L1510121005087820 Was sending with Reference Number: NL14450490969738 By Netherlands Post surface mail Update date: Oct 17,2015 05:37:28 AM PST And Reference Number: NL14453660277235 By Netherlands Post surface mail Update date: Oct 21,2015 05:05:53 AM PST (this package i dont know what contein)

Question:

I will be reporting you to better business bureau. I still have not received my order. It was ordered over two mths ago. 678-936-4806.

Answer:
I have found that Dresslilly appears to be out of California,? Their BBB site has a number for Dresslilly of 530-419-5986 I do not know where that will take you.
By David S., over a year old
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Question:

I placed my shipment on October 15th and paid for expedited shipping. Received a partial order on Monday Nov 2 but the remaining items are a mystery. Customer service should be a NUMBER 1 concert especially if customers are looking for answers.

Answer:
I have found that Dresslilly appears to be out of California,? Their BBB site has a number for Dresslilly of 530-419-5986 I do not know where that will take you.
By David S., over a year old
See another answer (1)
Question:

When is my order # L1511010224365950 going to be delivered to me The order amount is $22.74

Question:

Ow do I return my items.

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Typical questions asked
How long does shipping take?
What is the return policy?
Where is the company located?