DressLily Questions & Answers

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Here’s what consumers have asked with answers from DressLily staff and previous consumers.

819 questions answered
15% answered in 1 day
Question:

If i wear a size 7 in jeans and am a 36 d what size should i get for a dress

Answer:

DON'T! YOU WILL REGRET IT!

By norma m.
Question:

Hi i placed my order on 25/03/15 order no 112826301 (l1503232220128600). it has been over a month and still have not received my order. regards gina

Answer:

Gina, I can be frustrating. It really depends on the shipping company that gets used. Sometimes my order was here with in two weeks, and I have had an order take up to 2 months which totally sucks. All I can say is just try to be patient and make SURE you use the shipping insurance every time since it is an oversees shipment. I would send them an email to double check your shipment. I have done it just for reassurances.

By Danyel H.
Question:

I placed an order in january and still have not received it. how can i track it?

Answer:

If you didn't pay the extra for tracking you can't. I didn't pay so I couldn't track it. It's been 45 days since I made an order and have cancelled it today because I still have not gotten it. They are refunding my money to my dresslilly wallet. Wich is crazy because I do not want to order anything else from them.

By Lisa g.
Question:

It has been well beyond the time frame given for the order to arrive. my emails to customer service have been ignored. i have never received the order i placed. i have requested a refund and will take it to my credit card company if necessary. has anyone received their money back from this company without having to go beyond the company to get it back?

Answer:

You could contact them on Facebook. They always reply to me there. What happened with me was when I had ordered it went to my P. O. box while I thought it would be delivered to my doorstep. I had to personally go and collect it from the post office when they reshipped it to me. - From Dubai

By Camellia S.
Question:

I ordered 3 shirts which were supposed to be one size fits all. they are so tiny and cheaply made. i cannot see how these could possibly fit a normal size person. i have emailed the company and have not had response. i would like to know how to get a refund and also they took one month to get delivered. i will not be using this site again.

Answer:

If you find out let me know.

By Judy Z.
Question:

I bought a top and never recieved

Answer:

Not surprising.

By Christine M.
Question:

When is says one size, what is the size?

Answer:

A size for babies. Seriously... Only babies can fit in it.

By Christine M.

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Typical questions asked:
  • How long does shipping take?
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