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DressLily
Questions & Answers

4,652 reviews

Here’s what buyers have asked with answers from DressLily staff and previous consumers.

819
questions answered
0%
answered within 1 day
Question:

Why has my order never come after a month of waiting and paying for it?

Question:

I have not yet received my order after two months. Where is my order?

Answer:
Of course i had the correct address. I bought before from this company. You were lucky as their stuff gets shipped from China so if you live in Japan you might be lucky to get it in one week.
By linda E., over a year old
See more answers (2)
Question:

Woman's lace up tennis shoes

Question:

I advice you NOT to order. You will not get your order. If you do, it will be 3 or 4 months later or not at all. You will waste your money and NOT be happy. Clothes look cute on line but the quality is HORRIBLE! I ordered from another company that I didn't know was from China and the clothes were NOT what I ordered and what I got was cheap material and made very cheaply. This company is also from China. You will regret if you order from them!

Answer:
I agree and concur.
By Greg M., over a year old
See another answer (1)
Question:

Where is my order?

Question:

I am seeeing alot of negative reviews but I also see some items I would Love to order. Has your team managed to improve there customer service. Seeing all these reviews really worry me.

Answer:
I still have not gotten my order.
By Laura B., over a year old
See another answer (1)
Question:

When will I receive my product that I ordered and paid for already? I picked 10 day shipping and I should have received it by now

Question:

I placed an order on here end of August have yet to receive anything or have shipping number emails nothing, but you sure took the money out of my account so a I either want my stuff VERY SOON or b I want my refund back into my account it says up to 21 days and it's past that!

Question:

I definitely want to know when my order will be shipped and arrive. Order number L1510052325528087. According to the site it is ready for shipment, but it has been ready for shipment for a week. Has it gone? How long before it arrives in Europe.

Question:

Waiting on. Ny order. Where is it? Deborah Watts

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Typical questions asked
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