Here’s what buyers have asked with answers from DressLily staff and previous consumers.
819
questions answered
0%
answered within 1 day
Answer:
Dear Sallyng,
DressLily is a leading international online fashion clothing and accessory store. Focusing on the very latest in affordable fashion styles, both attire and stunning accessories, we feature thousands of the newest product lines, providing maximum choice and convenience to our discerning clientele. We also aim to provide an extensive range of high quality, trendy fashion clothing together with a professional dedicated service to our valued customers from all over the world.
DressLily Customer Support Team
By CustomerService R., over a year old
Answer:
Dear Ashu,
Thank you for contacting DressLily.
We have a size chart displayed on each product page.
Go to the product page, scroll down, the size chart is in the product description.
Please select the size that matches your own measurements.
Let me know if you need more help.
DressLily Customer Support Team
By CustomerService R., over a year old
Answer:
Dear Debborah N,
Thank you for contacting DressLily.
All the products on our website are customer-oriented and we will be listed.
Any further issue please kindly email us at support@dresslily.com.
DressLily Customer Support Team
By CustomerService R., over a year old
Answer:
Dear Connie A.,
Thank you for your order.
We have checked the information for you throug the name.
But we didn't find the corresponding order for you.
Could you kindly inform us the valid order number or email us at support@dresslily.com.
Once we get the feedback from you, we will check the detailed information for you soon.
Awaiting your reply!
DressLily Customer Support Team
By CustomerService R., over a year old
Question:
I want to know where my order is!!
Answer:
Dear Rae S.,
Thank you for your order.
Could you kindly note us your valid order number or email address?
Once we get the feedback from you, we will send the order information to you soon.
Awaiting your reply!
DressLily Customer Support Team
By CustomerService R., over a year old
Question:
do you ship to Nairobi ,Kenya?
Answer:
Dear Nmo M.,
Thank you for contacting DressLily.
We ship in every country and it is home delivery.
For more details please check: https://www.dresslily.com/m-article-id-39.htm
DressLily Customer Support Team
By CustomerService R., over a year old
Answer:
Dear Femi F.,
Thank you for your inquiry about size.
Please review the product' s measurements in the size chart under product information.
You need to choose the item size according to your own measurements (in inches or cm).
Please let me know if you need further assistance.
DressLily Customer Support Team
By CustomerService R., over a year old
Answer:
Dear Lesli A.,
Thank you for your inquiry about size.
Please review the product' s measurements in the size chart under product information.
You need to choose the item size according to your own measurements (in inches or cm).
Please let me know if you need further assistance.
DressLily Customer Support Team
By CustomerService R., over a year old
Question:
What is the return policy
Answer:
Dear Shaina L.,
Thank you for your message.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
After sales issues can be resolved by our Support Center within 24 hours.
Please send a message to our dedicated after sales team here: https://www.dresslily.com/m-article-id-12.htm
Thank you for your understanding.
DressLily Customer Support Team
By CustomerService R., over a year old
Answer:
Dear Joanne B,
Thank you for contacting us.
Please check your account and reply to the ticket we have sent you about your issue.
We are always happy to assist you,
Thank you for your understanding.
DressLily Customer Support Team
By CustomerService R., over a year old
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