eEuroparts

I purchased incorrect brake pads on a GL450, Website was misleading. I initiated a req to return with Angelo, then received a call from his supervisor Dean. Talking to Dean was like talking to a wall. Took no responsibility on their side. He redirected I was at fault.

I have been their customer for well over 11 years, good service & delivery. All part came from Northeast, one day delivery. You call them always some one to help. Now parts ship from some place in Arizona, Texas. Just order the radiator arrived broken and beat up. Took weeks for replacement! Sorry time to move on, no next time

Warning. Do not buy from this scam company. They will rip you off when its time for warranty replacement. Worse customer service by their supervisor. If I was the owner, I would fire his $#*! in a heart beat the way he conducts the business. Over $5 return label, they lost over $1000 on maintenance parts I was about to purchase. I'm glad I found out about them before i spent my money there again..

Fedex did not deliver the order and when I filed a claim with eEuroparts they just blew it off. I told them that the cameras in my house record everything and that no such Fedex driver delivered anything that day.
Customer service did not care and told me to re-order and pay for the items again. Fedex customer service was even worse.

They sent me the wrong part, I'm stuck paying over $40 to return it to them. Horrible at communicating, it's evident that they have no honor or pride in their craft. I will never do business with them again!

You would believe that by entering your year/make/model, that the parts that come up fit, but they don't. Avoid this BS

Ordered porsche alternator received brake rotor called customer service sent pictures of wrong part took almost 2 weeks from order date for them to get back after several emails and several calls they issued a return label. This should have been the first thing.I would rate this Experience no stars had too give them 1

Bad company to deal with.
Yes, their prices look great, but, yup too good to be true.
They do not honor delivery times, split my order, failed to send one out of 4 parts (yet still charged me for it), item 2 arrived but was a substituted brand and for driver side not passenger side so not able to install.
Item 3 was damaged, missing parts and in an opened box.
Item 4 was delivered with only five of the six pieces.

Customer service is the worst I have ever experienced.

Best bet is to contact your credit card company, notify state or federal about their practices and post your review online as much as possible.

Bought 16 lug nuts, no packing material inside. Corner of box a little torn, only 9 of 16 lugs made it. They want a ton of pictures, etc. They can stuff it. Get the other 7 elsewhere, never use them again.

Order floor mats for my BMW X3 they came in for a BMW 3 series. They will accept return but I am stuck with the shipping charges to send them back. Would not buy from eEuroparts. As I talk to the resolution team. Luke was very rude and smug.

Bought a part from them the car started shaking called them they told me to purchase replacing part and return the old one, went to there website for returning label its not created ……. Awful to deal with ……

The worst place to buy parts, false advertising on stock availability, salesman is very rude and customer service almost no help when it comes to a refund thats another nightmare. Wouldnt let submit review without a star otherwise there wont be any

I purchase front mats they send the wrong mats I told them about they made it look like it was my fault which I dont under if you enter vehicle year make and model and its a perfect fit why is this my fault. Anyway I drive miles off to return this product the ups charging 29.99 to deliver on the cheapest delivery mine you my mat is 41 dollars. I went to usps they charging me 43 dollars way over what I'm trying to get back. I feel like I'm stuck with a purchase that not my fault. Before all this i am the seller do they have the right one they dont have my vehicle size mats. So please be aware of this company Eeuroparts when buying.

I have been buying pretty regularly from eeuroparts.com for over five years now and have nothing but good to say about their fast shipping (48 hours and free!), prices and saavy customer service reps. Read about them on saab forums- they have a very loyal following- surprised at the poor reviews here

I should have read the reviews before buying there. I used the chat feature but they couldn't tell me when the part would ship nor would they let me cancel my order. The shipping label was generated quickly but the tracking info did not show up as of the estimated arrival date. 5 days after the shipping label was printed. Very shady company.

I have used this company twice. $175 each for my Brembo cross drilled rotors. Brembo sells the same ones for $350 each. IMC sells them for $325. They arrived both times on time. One box was missing a set screw which I don't use. Emailed them anyways to test the customer service as I have read some bad reviews recently. They responded immediately asking for my vin to send out the part. I saved $600 on my first order last year and 300 on my order last week. I am very grateful for Eeuroparts. I inquired about a partial shipment notice. They responded immediately to let me know my order was complete. Very happy with Eeuro. Thank you.

Will probably never buy from Eeuroparts again. I placed an order for two parts, and their cart said they were both in stock. Sent an email to customer service to confirm shipping times, no response. Credit card charged for full amount, okay everything must have shipped. Four days later only one part arrives. Invoice says part is backordered. I called customer service, whereupon the very rude rep proceeded to tell me I must not have seen that it was backordered, and that they will always charge your card even if an item is out of stock.

As I said, beware. I will likely never buy from Eeuroparts again.

I run a business in automotive. Found a part I needed for injectors. Website said they had 92. I purchased all 92. A week later they have none and here is you're refund... it was a glitch. These people are serious criminals. Just read the reviews, it speaks for themselves. I I guarantee the good reviews are from friends and relatives. Stay away from here! You've been warned.

My issue with them is their return policy. I bought a set of injectors that failed after two weeks of being installed. They had me buy the replacements but then refused to warranty the faulty ones. They gave me three or four different excuses on why they wouldn't warranty them. They gave me the run around for about 3 weeks. Stay away from this company

This site was recommended to me by my husband. I utilized the search engine to put in make, model, and engine size. The drop box displayed the parts that I was looking for. I place my order and 2 days later received an email that this part does not fit my car and that I am responsible for the return payment. The only thing they sent me was a bottle of antifreeze and I paid $479.11! What a rip-off! I have contacted them and I want a FULL reimbursement! I called about the matter and what the gentleman relayed to me was a bunch of lies! They do NOT respect or appreciate their customers., I will NEVER utilize them EVER again! On the delivery email it stated that all of the order was in the box but now the company is saying that they send out the parts individually! They didn't take my money individually and I want my REFUND!

They shipped me the wrong parts and failed to return or replace then after they have all the information needed and they knew items did not work, I had to buy again from somewhere else.

Won't buy from them again

Got a fuel pump from them that was defective! Wont warrantee it unless it goes back in original box who keeps the box stuff came in? I have gotten parts from plenty of other companies never had any problem with warrantee! Now I have to buy a pump from someone else and out my money! Do not buy from them unless you want to waste your money!

You would think that when a online retailer shows "in-stock" that they actually carry the parts. I ordered and paid for 2013 Audi Allroad fog lights only to receive another email after paying saying, they do not actually have them, and do not know when they will be able to get them... ECS tuning is a FAR better company to deal with!