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on 8/10/15I tried to buy from them but couldn't speak to anyone sensible, despite leaving many messages and exchanging many emails. If they won't talk to me before they get my money, I wonder how bad it is after they get my money. They don't deserve your $ and you don't need the risk. I'm happy to pay $20 more elsewhere. Obviously why they don't use paypal- despite claiming that they do-there would be too many refunds. Take a wide berth.
I don't know why its happened to you. But I did shopping twice and got lowest price and timely delivery as mentioned.
Email is your best bet, although sometimes they reply straight away & other times it takes a few days. I tried calling them too but it dialed out. Good luck