ELF Cosmetics

My experience with hair care has changed dramatically thanks to ELF Cosmetics, and I'm happy to provide them a well-earned -star rating. Finding workable remedies has been a top concern for me as someone who has battled hair thinning and loss, and Revivogen has produced amazing results.

This is the best primer in the market that I have found. Really great coverage for pores. Goes on smooth

I, personally, have not had such bad experiences as everyone else here has. I've made two orders from them so far, and everything that I ordered came in the box + the free gifts I received with both of them. They're cheap, great for beginners, and the shipping takes less than two weeks (it's always here before it says it will be). My only complaint is that the products are small, but for $1 - $5 cosmetics who can complain really?

I would like to dispel the myth that elf sells your information to third parties, as one person said below. Elf has a deal for new customers who make an account where when you spend $25, you get a free magazine subscription and it shows it right there in checkout. You can either accept the subscription, use it as a $24 rebate, or delete it from your cart. I decided to rebate mine, making my second order from them only $5!

I had a terrible experience with their customer service department after my order showed up with missing products. They were not able to refund me or offer to reship the products. I won't buy from them again and wouldn't recommend them to any friends after their customer service team was rude and was unable to address the missing products.

This is my all time favorite make up and (silly me) always bought it at Target because it was convenient. Little did I know you could just order direct AND it saves you money; I'm all in on always ordering direct now. The package came relatively fast but it was missing an item. I reached out to customer service a couple of days later to let them know and they got the missing item in the mail immediately, I mean WOW. There was no arguments, no making me feel like I was trying to scam them, nothing; just an honest apology and made it right. Hands down 10 out of 10 great experience.

I have purchased many products from this company online and have accumulated many points, yet when I redeemed my rewards, I did not receive them. Especially the gift card for Walmart. And every time I emailed about not receiving the reward I was told it would be there shortly and it's been over a month. If you were looking to use your rewards, don't get your hopes up. I highly doubt I'm ever going to see it even after spending so much money on this website. It's really sad because I really thought the after spending so much money with them I would be able to use my rewards. Such a shame.
Mind you I have sent many emails. This is just a picture of the very last response on April 1 after sending the same response for a month.

"I believe it's important for all women to be aware of ELF (eyeslipsface)! The majority of products on their website are priced at less than $5, and they frequently offer special deals. Currently, they are providing free shipping for orders over $25!

One of my co-workers introduced me to ELF, and she has purchased over $30 worth of supplies. She claims that all of the products work wonderfully and that the shipping was swift. She's become quite addicted to the site, and I must admit, I've also developed a fondness for it.

What sets the makeup on this website apart is that it's not ""fake"" makeup, which appears appealing in its packaging but disappoints when applied. Instead, it's composed of high-quality substances.

I apologize if I've inadvertently gotten you hooked as well... :)"

ELF Cosmetics is amazing! I had gotten an unfortunate haircut from another establishment and she spent the time fixing every detail of my hair until it was perfect. She's so skilled and so sweet. Highly recommend!

I ordered 10 items on their very slow and frustrating website ( alarm bell no 1). Took 15 mins for payment (repeated) to actually go through ( alarm bell no 2). Took 2 weeks for the " thank you for your payment" (no 3). One month later and Im still waiting for shipment details... I love ELF products but I've been forever put off purchasing anything from them online. Everything. Seems.To. Take. Forever.
And to make it worse customer service are extremely rude, and ignorant. Im Australian, and being asked if Im an "abo wog" and if my parents where prisoners and laughing, is NOT acceptable.

No compromises should be made on yourself. As this brand is all about helping people to become the best version of themselves.In today's world we should stand confident, this product lead to look confidence in your daily life.

I've loved Elf makeup since I was young. Their liquid eyeliner is my favourite eyeliner by far, the brush tip works wonderfully and can be reused after. Their eyeshadows where bad in 2013 but their new palettes are actually quite good! Definitely recommend Elf!

I bought the Ride or Die lip balm (cheeky cherry) and can honestly say it tastes like old lady perfume. So I hit up Elf customer support to find out if I got a bad tube or something else was messed up because there is no way they meant for it to taste like this! They answered my first inquiry with a few vague paragraphs BUT they never addressed the lip gloss taste in question. I sent 2 more inquiries and have heard nothing from the company. Leads me to believe the company is $#*!e and I won't spend money with them again.

I have placed 3 orders so far with Elf. First and foremost I love almost everything I have gotten. The couple of items I didn't care for were preference issues, not quality. I wish they would expand their lines to include hair care! I wish they had more fragrance-free and sensitive skin items... I wish I could buy more from them! Second, the packaging is hands down BEST I have seen from a beauty/skin care company. Everything arrives in perfect condition. Sturdy boxes, appropriate packing material, etc. Finally, good value: affordable items in hand sizes. I can't say enough about how pleased I am to be an ELF customer.

Just bought from them the Black Friday deal and it was supposed to be forty percent off. They overcharged me and didn't send all the products. In total I got 6 lip products and was charged 50.00 dollars. I should've just gone to the store! Have sent three emails and I get nothing but promos for discounts on prods. No customer service response. They better fix this or I am going to post this everywhere beginning with my 7k followers.

The site is hard to navigate. I never received emails until I lodged a complaint. I bought quite a few products, two separate times and the service was the worst ever.

After many emails back and forth, they totally ignored my complaints.
Staying away from this company. There are other drug store cosmetics companies that appreciate you as a customer and offer better products.

I called because I had an issue with my recent online order, the rep got loud with me on the phone and was mumbling all kind of rude stuff to me "I can't deal with this back and forth all day", well resign from your current post. I didn't beg u to work there and I spent my hard earned money at your company to be treated like "nothing"?!?!
After letting her know it's rude and unprofessional to speak to me like that she simply laugh, said have a good day and hang up the phone.

I work for a company who values customer service and would been given my pink slip should I speak to any customer in a rude manner.

I ordered the 19 piece brush set which was supposed to come with an eye shadow pallet. The box for the brushes was torn up as if it had been ripped open and they never sent me the eyeshadow pallet. I emailed a compliant and was advised the eyeshadow was "out of stock" yet it was still for sale on the website. I was also told my item could not be resent because of shipping delays in the warehouse. Worst customer service and not high quality products. Don't waste your money.

E. L. f. Has very affordable prices, but their products are simply terrible. Their lip plumper broke after like the second time I used it, and their brush cleaner does nothing to clean my makeup brushes. Their highlighter isn't pigmented at all... I've just had a terrible experience with almost all of their products. They're a good brand if you're just starting out with makeup though and you want to practice.

So they took my money and lied abt the order shipped already. The tracking number they provided was invalid. I had to dispute to charge thru PayPal. Such a terrible company. I guess it a blessing. Wearing cheap made in China makeup can disturb ur hormone and affect ur health.

I am the client, who brings them money, can not place the order for several months because of an error on the site, but they showed absolutely no desire to eliminate the problem. I lost a lot of time trying, changing the browser, changing the account, cleaning the cookies, etc. With the same data, I absolutely without any problems do orders on other sites. I have a print screen and proof. It seems that they do not need either clients or money. Therefore, I successfully order on other sites, and, accordingly, they have a profit here that E. L. F could have... I think this attitude to the clients this company will not last long.

I have always been a fan of elf and their affordable product. Their customer service was so bad that I am completely turned off from the company. If you order from them, be prepared to wait way beyond the estimated delivery date with NO communication. You can't email them. You can't call them. Emailing them, you have to wait 2 weeks for a response with a different email for you to reach out to. Calling, you will wait an hour or more which I couldn't do cause I work fulltime. You can't cancel it, you can't inquire about it. I felt very frustrated and helpless. I literally thought I lost my money until I got the package randomly one day.

I bought the cream blush and bronzer last Thursday for vacation next week thinking surely it will be here but coming now at the end of Monday it still has not shipped and every review I saw said that it normally takes a week. So the entire purchase was in vain because I'm not going to be able to use it for my vacation. Awful shipping. Would rather shop in store, but there is less items :/ ugh

I am from Canada and did my research before ordering online knowing that it can take 3-4 weeks for my order to arrive. The day before my order was supposed to arrive, they emailed me saying it had a delay in shipping and will take another week! I waited 1 week for my order to ship and after it was said to be "shipped", for another week it did not notify me of ANYTHING or maybe it just didn't move at all. Now they're saying there was a delay. Absolutely disappointing. 3-4 weeks already takes enough considering the fact that I paid an extra $14 for shipping for it to come faster but all that gone to waste! Will not be ordering again.