• Ergode Books

Ergode Books

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Overview

Ergode Books has a rating of 3.3 stars from 122 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ergode Books most frequently mention happy customer. Ergode Books ranks 223rd among Books sites.

  • Service
    49
  • Value
    47
  • Shipping
    46
  • Returns
    37
  • Quality
    43
Positive reviews (last 12 months): 60%
Positive
3
Neutral
0
Negative
2
13
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How would you rate Ergode Books?
Top Positive Review

“As Described, Very Good Quality”

Lachlan R.
6/8/24

It's refreshing to receive a product that matches its description so accurately. The book was in very good condition, as promised. Ergodebooks takes great care in selecting and describing their inventory, and it shows. The pages were clean, the cover was intact, and there was no sign of wear or damage. This attention to detail and commitment to quality speaks volumes about their dedication to customer satisfaction.

Top Critical Review

“Negative Bupkis”

Piroska R.
3/7/24

Ordered an advanced Spanish course quite overpriced but wanted it. Was given a tracking number but from a NON USPS service. Tracking app could not find anything. I emailed them multiple times.their responses were vague which set off my alarm. Finally this morning I received email they're in contact with the shipper. A few minutes later I received a message on Amazon France they considered it lost in transit and were refunding the entire cost...so I'm unable to provide photos as it never arrived. I'm suspicious they never sent it in the first place. I don't trust nor respect them. Reading the many negative comments justifies my distrust.

Reviews (122)

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customer service (15)
Thumbnail of user lachlanr12
2 reviews
0 helpful votes
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June 8th, 2024

It's refreshing to receive a product that matches its description so accurately. The book was in very good condition, as promised. Ergodebooks takes great care in selecting and describing their inventory, and it shows. The pages were clean, the cover was intact, and there was no sign of wear or damage. This attention to detail and commitment to quality speaks volumes about their dedication to customer satisfaction.

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Value
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Quality
Thumbnail of user gracee370
2 reviews
0 helpful votes
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June 5th, 2024

The item I ordered exceeded my expectations in every way. It was exactly as described on the website, with no discrepancies whatsoever. The quality of the book was superb, showcasing Ergodebooks' commitment to providing only the best for their customers. The condition was pristine, and it felt like a brand-new book, even though it was listed as used. This level of accuracy and honesty in product descriptions is rare and highly appreciated.

Tip for consumers:
Positive Review for Ergodebooks

Products used:
Positive Review for Ergodebooks

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Thumbnail of user piroskar1
1 review
0 helpful votes
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March 7th, 2024

Ordered an advanced Spanish course quite overpriced but wanted it. Was given a tracking number but from a NON USPS service. Tracking app could not find anything. I emailed them multiple times.their responses were vague which set off my alarm. Finally this morning I received email they're in contact with the shipper. A few minutes later I received a message on Amazon France they considered it lost in transit and were refunding the entire cost...so I'm unable to provide photos as it never arrived. I'm suspicious they never sent it in the first place. I don't trust nor respect them. Reading the many negative comments justifies my distrust.

Tip for consumers:
The fact ErgodeBooks is located in Texas and they advertised this item ONLY on Amazon France is very strange. Additionally the elevated price of the usual going price was insulting and out of line. The entire situation sets off alarms.

Products used:
None as the order never arrived...they claimed it was lost in transit however I suspect they never sent it out whatsoever

Service
Shipping
Thumbnail of user radiofreesweenman
1 review
0 helpful votes
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March 24th, 2024

The book was completely detached from the cover. A receipt inside the book from the previous company Ergode bought the book from clearly stated this was an issue, but Ergode ignored this and sold the book without any mention of the issue with the cover

Thumbnail of user clarkebenjamin05
2 reviews
0 helpful votes
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March 27th, 2024
Verified purchase

I ordered a book in Used condition but I didn't expect it to be in prefect used condition. Item delivered within 7 days.

Products used:
Book

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Thumbnail of user galaxyleaf
1 review
2 helpful votes
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March 28th, 2023

Bought an Ex library copy of Exiled from Earth. Any book I've purchased without a picture has included a dust jacket unless it specified otherwise. This one didn't, although at $11 in acceptable condition I assumed it would, and I would have just let it go but their email says to contact them if I'm unsatisfied in any way, so I did. That was pointless, as they simply quoted one of their ex-library descriptions, and did nothing else. That is what really irritates me enough to leave this review. On top of this, the email they sent after purchase says the book will ship in 24 hours. It took about a week to ship, not that it matters to me in itself but that's two examples of them just blatantly ignoring their own messaging.

Tip for consumers:
If the description doesn't cover everything, don't buy it. Expect a week to ship and ignore their supposed guarantee

Products used:
A book

Thumbnail of user marlenaw9
1 review
2 helpful votes
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March 23rd, 2022
Verified purchase

Recently, I ordered a classical history book from Ergode Books via ABEBooks. From the description, it was in very good condition and the price was reasonable. However, when they shipped the book, they sent it to a person over 50 miles away using an incorrect address. ABEBooks has been one of my 'go to' used book dealers for year, even before Amazon bought them. My address within the ABEBooks system is correct. I have been in the same home for 27 years, yet Ergode used some other address, perhaps from their own files - I don't know. Following the U.S. Postal Service's tracking system I watched as it went the wrong way. So, anyone doing business with them, I suggest you make a follow up call to them or message them on their FB page.

Tip for consumers:
Call of use FB to confirm their shipping information to make certain it matches where you really live.

Products used:
book

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Thumbnail of user daisymaeb
1 review
2 helpful votes
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June 17th, 2022

Takes 12 hours or more to respond to all emails. Does not answer the phone or give factual information in phone calls. I paid for one book and was sent a different one. I've spent a week arguing with them to send me the correct one and they have been unhelpful and told me to just contact Amazon. Amazon can't help me because I didn't purchase from them.

Tip for consumers:
Avoid them at all costs

Products used:
Books. But I got the wrong one so it's useless to me

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Thumbnail of user darend7
1 review
9 helpful votes
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May 11th, 2019

Take your money and never send book, said post office must have lost it but will not provide a tracking number or evidence of sending the book, keeps saying im not providing the invoice # which i did, they are crooks. Don't buy from them

Thumbnail of user kendrak89
1 review
10 helpful votes
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January 20th, 2022

Horrible experience with this fraudulent company! Never received my book. Told me they didn't have a tracking number, then told me the book was lost in the mail. They couldn't process my refund due to "technical difficulties." Then I never heard from them again despite continued emails and calls (no one ever answers their phone). Unbelievable!

Thumbnail of user urbv
1 review
7 helpful votes
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January 28th, 2019

Same story as everyone, my item got "lost"!

Very bad customer service. I have a strong feeling that they took my money and just never sent my order. And when I asked for a proof of shipment, here is what they said:

"Thanks for your email. We apologize for the inconvenience caused to you. Unfortunately, the tracking # is not updated with us for this order and we have already contacted our shipping department to contact the shipping company and get the tracking details. Meanwhile, we assume the item may be lost in transit since you have not received it. We would request you to"

Thumbnail of user clifforde11
1 review
2 helpful votes
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February 13th, 2018

I ordered a textbook on a Wednesday morning and it was delivered the following Tuesday morning. Book was received in excellent condition. Customer service telephone number is answered by a person with a thick accent, which makes them difficult to understand, but overall, a very good experience. I definitely recommend.

Thumbnail of user kristinab89
1 review
13 helpful votes
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April 6th, 2019

Same story as everyone below, wish I have read the reviews before I ordered. No book showed up, no tracking number, no communication. Talked to a shady Indian on the phone, told me USPS lost my book? Offered a refund, I am convince they did not have the book and never shipped anything. The same book showed up again on their website, this time 3 times more expensive. These people should be out of business.

Thumbnail of user stevenw53
2 reviews
4 helpful votes
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May 11th, 2022

I ordered a used paperback book on music theory from Ergode Books. They offered the specific edition I wanted at a competitive price. Most of the other vendors I looked at only offered an older edition lacking the added content for which I was buying this book. The ordering process was as easy as expected, the book arrived on time and it appeared in almost perfect condition. There was a slight crease in the cover, which was perfectly acceptable at the price I paid. I will check out Ergode Books again next time I'm shopping for a book. (BTW, I have no relation to Ergode Books other than being a customer and I was not compensated for this review.)

Products used:
Paperback book

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Thumbnail of user lydiam140
1 review
0 helpful votes
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October 29th, 2020

I was looking for on specific children's book on google for my kids, luckily i found this awesome website. Not only they have competitive prices but also they offer great discount plus free shipping. Damm, Happy with the service.
Purchased the book - Where The Wild Things Are written by Maurice Sendak. Got the book in Good condition. After reading the book, My kid loved it. Good Service.

Thumbnail of user khalilahmede
1 review
0 helpful votes
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May 16th, 2022
Verified purchase

The site was easy to use, the price of the book was the better than all other sellers carrying the text required; the order was processed without any fuss, and delivery was prompt. Delivery through/by Amazon was also very convenient,

Tip for consumers:
no

Products used:
book

Service
Value
Shipping
Quality
Thumbnail of user ws91
1 review
1 helpful vote
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October 13th, 2019

I'm a repeat customer. Each time I've ordered, they have delivered the books to me on time or earlier than the ETA and I'm not even from the US. The books I received were as described and packaged with care. Would recommend them and purchase again. Thanks Ergodebooks.

Thumbnail of user rossi25
1 review
0 helpful votes
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October 26th, 2023

I ordered a book which was the atlas component of another book. A previous bookseller got confused and sent me the original book, not the atlas. Previously I had attempted to order the atlas through the inter library loan department of our library and they also received the original book, not the atlas. Consequently, I was very pleased that Ergode Books not only sent me the right book, but also provided excellent customer service. The book was in better shape than described.

Products used:
A book - Atlas with the West Point History Series Book - The Second World War - Asia and Pacific

Thumbnail of user charlenew95
4 reviews
6 helpful votes
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April 7th, 2021

I was looking for a particular book
I was looking for a particular book. Found it on Ergodebooks.com. Used, very cheap. Free shipping as well. They delivered straight away, provided tracking number. & This book is Brand new. Excellent experience & I shall be buying from them again.

Tip for consumers:
They offer 30% off & free shipping on first order.

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Thumbnail of user margarete985
1 review
0 helpful votes
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July 5th, 2023

Did not reply to either of my emails requesting tracking and delivery information. 7 - 8 days after I ordered, they emailed and said they found the book I ordered to be damaged. They canceled my order and did actually refund my money.
You're taking your chances with these people.

Service
Thumbnail of user mcveym
1 review
0 helpful votes
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October 19th, 2020

Ergodbooks carries a ton of books including used book & new book inventory.
I bought a halloween kids book from this store last month end. They shipped it under 12 hours and it got delivered in one weeks. It was shipped from America, while I live in Northern Europe. They said the shipping might take 15 to 20 days - I am amazed about the speed under the conditions COVID pandemic puts them. The book arrived in good condition, I am very happy to be a customer of Ergodebooks. No disappointments!

Thumbnail of user lisam4000
3 reviews
1 helpful vote
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February 14th, 2022

The book is amazing as I ordered it a week prior to my cousin's birthday. Ergodebooks made sure that it arrives on time and their customer support team helped me with a discount coupon code which provided me extra 15% discount. A HAPPY CUSTOMER :)

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Thumbnail of user kevins2228
2 reviews
0 helpful votes
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February 22nd, 2022

I got this book for an affordable price with great packaging and I must say they have priced the item at an aggressively lower price compared to other websites!

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Thumbnail of user larryn332
1 review
0 helpful votes
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June 20th, 2022

I believe that the book I ordered build your own electric vehicle by Bob Bryant will help me in my endeavors to design and build either a electric vehicle from scratch or upgrade and existing fuel powered vehicle to electrical Drive

Products used:
Book

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Thumbnail of user evab235
1 review
1 helpful vote
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November 9th, 2021

One of 2 things will happen - you will never get any package, or you will get a completely different book - very poor condition - and weeks after it should have been delivered. These people work by that old adage "there's enough people that I can screw over everyone one time."

Tip for consumers:
Don't bother.

Products used:
None. I never got what I ordered.

Service
Value
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Quality

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Ergodebooks.com: Online discount, offer in USA - Buy Action & Adventure, Arts, Films & Photography, Business, Economics & Law, Children's Books, Comics & Graphic Novels, Crafts, Hobbies & Home.

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ergodebooks c.

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