etrailer

Called etrailer got Ashley on the phone 879 ******* 741 21. Asked her for help in finding a particular bearing grease seal for my 35-year-old boat trailer. Which part I could not find in your web site. Within a few minutes she found the part I needed, I ordered 6 (3 axel trailer). Parts have been installed job complete. In this world today talking to a competent person who knows what they are doing is a real pleasure!

Site was easy to use. Instructions were clear and the extras (like the videos) are helpful. Shipping was fast; got it here two days before estimated. Can't complain at all. Will definitely recommend and be back if I have another need.

Good overall experience with eTrailer and purchase of subject hitch. Straightforward ordering process. Shipments came in 2 parts which was a little confusing but each part got to the house on different days. Installation instructions were easy to follow and great looking hitch!

Good interaction explaining the 2 shipments from their customer service rep

The item is exactly what I ordered, shipped the next day and arrived a day early. The install went exactly as expected with no issues. I bought this model for several reasons, but one of them being the brass fitting to connect the water lines, not a huge fan of plastic. Additionally, I wanted a solid metal stem that has a higher rise over the sink for washing larger items. It also swivels 360 degrees, not just over the sink area. Faucet worked great right out of the gate with no leaks.
Note: In general, you should always flush a new faucet with the aerator removed

I've bought many items from etrailer and they have never let me down or have a bad experience with products or service. I simply won't buy from anywhere else got anything trailer unless I have to.

Delivery was fast. Fits perfect. My awning now looks as good as new. Just wish they came with the grommets for the manual override hole or at least mention that you might want to add them to your order. Shipping is the cost of the grommets, would had done it in one transaction.

I have ordered from etrailer several times for different vehicles. I enjoy watching their videos. They are very helpful and help us save money by doing the installation ourselves. However this time when my order arrived, the shipping box was torn in a few places. I did an inspection and found that the bolts to install the hitch were missing. Also, like the other people had mentioned, the hitch had scratches and damage to the paint during shipment.

My hitch that I had ordered arrive with a torn shipping box. I found that the bolts to installed the hitch were missing. I even looked in the 2" hole where the receiver hitch sits. It was empty. I called your customer service help line and spoke with Kimberly D.. She listened to my problem and was very knowledgeable to help with my predicament. She will send the bolts to install the hitch.

Your shopping tips and installation video for 2022 Highlander Limited were excellent. Installation went smoothly even for one person. I only had to use 1 jack stand to assist me holding up one side while bolting the other. I did it all without raising the car, just slid under neath. Thanks

Found exactly what we were looking for and at a better price than competitors. Shipment was almost immediate and item received quickly and in great condition. Etrailer maintains great communication with customer from purchase to delivery.

Your people in tha shipping department needs their chain jerked. Leaf springs were not bound together. Just flopping around in a thin cardboard box with hardly any packing. Both box's were torn and open. Could have just fallen out. So surprised they made it here. If so that would not be profitable for your company. Make that improvement and I'll be a happy camper! 👍🤠

Very happy with your concern after problem was addressed.

Not only did this company have exactly what I needed, they also sent it to me in record time with 100% efficiency. I would definitely use them again. If only more companies operated this efficiently, we'd all be in good shape.

Quick shipping! Everything arrived sooner than expected and intact.

Directions were sufficient although I found installing the bottom bracket first worked better.

Only came with 4 bolts for the head I think 4 on each side would be better. Easy install

Great price, and got it on sale so even better. Very easy install. Just watch the YouTube video. Just take your time. The hardest part for me was the drivers side. The muffler kind of gets in the way. I was able to just pull it over a few inches with a ratchet strap and was able to get enough room to torque down the bolt. Maybe took me an hour to do, by myself. If you have someone to help it's a super quick job. It looks daunting, but promise you its very simple. Quality is great. Fast delivery.

Hitch arrived on time and shortly after placing order. Shipping box had holes and there were som minor surface scratches but NOT on the area seen from any angle other than below the car. I would purchase from them again.

Product quality and availability was excellent. Shipping was super fast and arrived 2 days before eta. Communication and follow up on my order was seemingly continuous until my satisfaction was confirmed. Website shopping experience with all available supporting resources was second to none. I loved all the install videos! Purchased from here multiple times so thanks for another great experience.

This hatch cover is a perfect fit (4 5/8") for our 1998 16' Scamp trailer, right down to the spacing of the rivets. Questions were answered promptly and accurately (thank you, Jesse!) and the item was shipped securely and quickly.

My question was concerning a discrepancy in your listing which had resulted in confusion as to the actual diameter of the product, and Jesse was able to confirm that I was indeed ordering the correct part, and that he would look into correcting the listing.

Purchased a trailer receiver and wiring for my Honda Civic. Like the title expresses, great place to shop! No problems, received order in a timely manner.
Little problem writing this experience. Doesn't want to fit my s23 samsung screen.Real pain to leave an experience review.

Fair prices and an easy to navigate site. Very helpful information and videos. The parts were quality and are working great. One small technical issue that may have been my fault. Customer service was very helpful and followed up almost immediately when I sent pictures. Highly recommend doing business here.

Excellent attention to detail. Tells you who is handling your order the entire way. Tracking during shipping is great. It even shows where the truck is on the map! Quality products at fair prices delivered on time! I will absolutely buy from them again.

After looking at several options, I picked this model and it really worked well on my trailer. It installed in less than 15 minutes. If they included with the instruction, the size of the sockets and wrenches you needed it would be helpful. You do need a wrench in a socket to get them tight but the product is installed and it looks great. Make sure that you attach the wheel before you tighten everything up because you don't wanna get it too close to the bed or my tongue.

Noticed free shipping on a ball mount I wanted. Didn't even shop anywhere else as I always have a positive experience at etrailer. Ordered the hitch on Friday, received it Saturday. Still not sure how it got here (Idaho) so fast. Highly recommend etrailer for all your towing/trailer needs.

Trailer hitch is well made and fits well. Installation is advertised as taking 40 minutes. Maybe, IF you have a lift, air tools, and 2 strong men with experience. If you and your wife are laying in the driveway, car on jack stands, hand tools, and the first time installing a hitch, expect 3 hours. Having said that, it is a good product and I will continue to use etrailer for my equipment.

While the customer service and site layout is great, the most frustrating thing in the world is having the hitch arrive in a huge box with 80% dead air volume with absolutely no void filler. The hitch weighs roughly 25 pounds, so it should have been fine, but due to the space, it was jostled around and the powder coat (epoxy coat? Not positive.) wore/chipped off in a few places. I know that sounds like a nit pick, and to some extent I agree. I am concerned that the hitch will rust in the snow/salt of a Utah winter.

I have reached out to return the damaged hitch and it is going smoothly so far. The response is very quick and professional.

The Etrailer.com website was very user-friendly. They were on-time with delivery of our pop-up camper tires, and their Track Delivery button gave me a peace-of-mind status update every time I (periodically) clicked on it.