evo

For some reason I did not receive my confirmation email for my order. (We think it was the browser I was using) When I realized this several days later I called, the young woman was very responsive, friendly and professional. I had my email and shipping confirmation in a few seconds. Also my order had gone on sale after I ordered so she refunded the difference no questions asked, it was a good experience will definitely shop with Eco again so glad I found them.

I really needed a ski bag to get my skis from where they are being stored to my house. My family was flying in for the holidays so I paid extra for fast shipping so that my ski bag would arrive at their house before they left and they could bring them to me. Evo NEVER DROPPED MY PACKAGE AT FEDEX. So now I'm really in a bind and going to have to find a different way to get my skis back to my current house from where they're being stored (an 8 hour drive away) before ski season (less than a month away).

I'm really hoping Evo will make this right.

In a crowded market of outdoor retailers evo keeps being my go to because they have great selection and pricing. I ordered a ski coat it came quickly and the price was better than any where else.

I was searching for a hard to find Arc'teryx jacket, fortunately found it on EVO. Communication was excellent consistently updating status of my order until delivered!

I purchased these pants after trying them on at a different store and loved the prices you offered for them. Great quality and delivery was quick.

Can't leave a good review because my bindings haven't arrived yet! EBay is quicker and cheaper. Eco added no value to this transaction

Great selection, great deals & everyday prices, great rewards program.

Steal of a price on the full face helmet. Extremely fast shipping.

I did not have to get any support, but my order was fulfilled quickly and without issues.

Order has not yet been received. Ridiculous how low this is taking.

I recently shopped at evo.com and had a great experience overall. They offer a fantastic selection of outdoor gear and apparel, and I found exactly what I needed for my upcoming ski trip. The website is easy to navigate, and the product descriptions were spot-on. My order arrived on time and everything was in perfect condition. The only reason I'm giving four stars instead of five is because I had a bit of trouble with customer service response time. But overall, I'm quite satisfied and will definitely shop here again!

Ordered from their online store during a big sale. Ended up returning several items from a big order. All returned in the same package together and labeled accordingly with extra labels placed on the bags they came in etc. I went above and beyond to make the return process as seamless as possible. When the received my package they said several items were missing. Then they said one item was missing. They refunded me for everything but this one missing item. It's super shady that at first they claimed that several items were missing, then apparently found them, but not all of them, and then didn't refund me or follow up with me when I emailed them trying to figure out what was going on.

Purchased a new Santa Cruz mtn bike earlier this summer. Took it in for 90 day (free) tune up after Christmas. Obviously late. No worries. Dani (sp?) in the shop (Salt Lake) was extremely helpful, courteous and knowledgeable. Excellent customer service.

Evo cancelled our account with no notice and they had almost no notes in their system on what the issue was and no explanation about why we were not notified in advance. When I finally got a hold of them they were not helpful at all and just did not care about what happened. They just kept saying they cant help me because my account is cancelled due to some ACH issue between banks. Our first notice this was happening, after over a decade of service, was our customers not being able to book online and it continued to not work for 36 hours while I got set up with another company.

I would avoid Evo. This was just the most bizarre experience ever. It works fine until you actually need some help with something and then they basically just tell you sorry about your luck.

Processed application for name change. Representative told it will be done in 2 weeks. Tried opening my system after a month. Found nothing has been done. Never go with them. Being a new business man, worst experience ever.

evo.com's data breach cost me a lot of time and caused much stress as I had to contest unauthorized charges, re-work my billing and order a new credit card. Their only notification was a snail mail letter -- no email, no phone call and no compensation. Evo is also slow to ship orders and slow to process refunds, seemingly using their customer's money to fund their working capital. I will note that the customer reps are helpful advising on purchases, and seem genuinely interested in the customer experience. If not for that, evo would have received 1 star.

I had issues with ski boots. Evo accepted them back with full refund. I did have to contact several people because at first I was told they could not be returned. So, if you get someone that says no, hang up and call again. Evo has the best prices and now I feel better about being able to return items.

I think evo.com is probably the best online place to buy skis along with Backcountry.com. The people that answer the phones know what they are talking about and are interested in making sure you buy the right product. The folks in their physical store in Seattle are super friendly and helpful. All the people that I've been in contact at Evo have a "no-worries" attitude. I like that especially for buying stuff that should be all fun.

For price-shoppers, the Evo Outlet which is also at www.evo.com has some fantastic pre and early season deals.

I was a little worried about ordering after reading the reviews, but thought I would take a gamble.
I ordered a jacket for my daughter online, about a half hour later I received an email saying my order had been shipped and would arrive by 12/22/17. Two day shipping free!
The jacket arrived as promised, we saved $80 on the deal.
I am very pleased with this company and will be ordering from them again!

Everything came in perfect from Evo! I was super pleased with how quick everything shipped. I got a Nidecker board and bindings, super sick setup that I cannot wait to ride! Unfortunately, one of my bindings was slightly defective and I had the easiest time working with customer service on getting a replacement sent back. Also the turnover has been so fast, I sent them out on a Friday and they are getting here on Wednesday! Thank you Evo!

Their price match policy is legit and straightforward. I found a coat I wanted on REI.com that was already on sale and even less expensive with a discount code. They matched the discount code price and gave me an additional 5% off with free shipping.

The customer service reps are quirky and courteous. Needless to say - I'll definitely be back.

Evo has great products and great prices! my big issue is I purchased an item online and it took over day and a half for my order to be processed. Companies such as Tactics.com are on it quick!! Way quicker!!!!

One of the best places for me to get equipment. Their bundles can from time to time be perfectly balanced (if you know what you`re buying) and cheaper compared to buying same items separately. + discounts and safe shipping(however can be slow sometimes). I recommend!

I've purchased equipment from evo twice. The first time was perfect (easy to use site, prompt confirmation and shipping, and all products delivered as described). Unfortunately the most recent time (early December 2019) has been concerning. I am still having technical difficulties with the site (one of my orders has dropped into a black hole and does not exist on "my account", but they tell me it's showing on their end), wait times for customer service have been horrendous (approximately 1hr on each occasion), and I haven't received confirmation of shipping a week after my order was placed. If I didn't have a ski trip planned for New Years I'm sure this would be less stressful, but it is clear that evo was not prepared for Christmas volumes this year.