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Here’s what consumers have asked with answers from Eyebuydirect staff and previous consumers.
Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
In my case they did not honor their "no questions asked within 14 days trial" refund policy. Horrible customer service.
I love my blended lenses and they do them for half the cost of other companies
Hello Harrs, The estimated delivery time frame we have usually takes within 7-14 business days after order was placed.
Our company offers progressive lenses. You can visit our website for more reviews www.eyebuydirect.com. We also offer 14 day warranty on size and frame style for full refund or replacement. We offer 12 months warranty on our frames and lenses.
In the PD section there is a box to check if there are two numbers. When you check that the two-PD option comes up and you can enter for both the right and left eyes.
