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on 11/2/18Hello Amanda,
Please contact our customer care team at your earliest convivence. They will be able to walk you through the steps. By clicking upload image, then selecting your desired photo, it should appear. We can be reached at 1 800 540-5729, email support at support@fabness.com, or utilize our Live Chat function. Thank you for visiting Fabness, and have a great day.
Best regards,
Jennifer