FashionMia Questions & Answers

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Here’s what consumers have asked with answers from FashionMia staff and previous consumers.

398 questions answered
25% answered in 1 day
Question:

Hi i haven't received my orders (b2299054 and b2299159), ordered almost 20 days back. please answer otherwise i need to take serious steps.

Answer:

Dear Customer Thank you for your order and sharing, we have checked this order and sent your order status to your email address, please check your inbox then let us know if anything you need our assistance:) Thank you FashionMia

By Bella m.
Question:

Answer:

Dear Customer, Sorry for the late reply. I noticed that you have cancelled you order yesterday and we have full refunded to you. Please check your paypal account later. If there is any problem with your order, just contact us freely.

By Bella m.
Question:

Why have i not got my refund yet... you've had my money for three months??!!!!

Answer:

Dear Customer Thank you for your order and post here, we are sorry for the inconvenience caused, would you please offer us your order number and the problem with your order to comment@orderplus.com so that we can confirm with relevant department quickly. Thank you for your kind support and cooperation. FashionMia

By Bella m.
Question:

Order no.b2272413 order placed on: 2018-03-30 i still haven't received my order totaling $83.35 that's been ordered a month ago.

Answer:

Dear Customer Thank you for your order and sharing, we have checked this order and sent your order status to your email address, please check your inbox then let us know if anything you need our assistance:) Thank you FashionMia

By Bella m.
Question:

Please cancel my order transaction id: 9ce19887bp8568454 i am sure it wasn't shipped, just ordered yesterday and now is weekend

Answer:

Dear Customer, Would you please offer us your order number and the problem with your order to comment@orderplus.com so that we can confirm with relevant department quickly since we can't track your order with the Transaction ID you provided. Thank you for your kind support and cooperation. FahionMia

By Bella m.
Question:

I haven't received my order placed on feb.27,2018 - charged to paypal $98.85 but never received ... what can i do to get my money back

Answer:

Dear Customer Thank you for your order and message here, we are sorry for the inconvenience caused, would you please offer us your order number and the problem with your order to comment@orderplus.com so that we can confirm with relevant department quickly. Thank you for your kind support and cooperation. FahionMia

By Bella m.
Question:

I placed an order today with my credit card. order #b2297738 will i get a confirmation?

Answer:

Dear Customer, Thanks for your email. Please note that your order needs 3-5 business days to be processed and it is under our normal processing now. The shipment of your package will be arranged as soon as possible and you will receive a shipping notification email from us once your package has been sent out. Please do not worry and wait patiently.

By Bella m.
Question:

Answer:

Dear Customer Thank you for your order and message here, we are sorry for the inconvenience caused, would you please offer us your order number and the problem with your order to comment@orderplus.com so that we can confirm with relevant department quickly. Thank you for your kind support and cooperation.

By Bella m.
Question:

Answer:

Dear Customer, Sincerely sorry for the delay as it is a hot seller in large demand in our store these days. I have asked my colleague to check more details of this item. Once I get any reply, I will keep you informed timely.

By Maggie Q.,
Question:

What is your return policy?

Answer:

Dear customer, Thanks for your email. About the return & exchange policy, please have a view via: http://www.fashionmia.com/return-amp-exchange-i-15.html If there is any problem please just let me know.

By Bella m.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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