Question 1

Do you deliver to Canada? Should I pay in Canadian funds?

Accepted Answer

Hi, Amita, yes we deliver to Canada, and you can pay in Canadian funds. Wish you have a nice day!

Question 2

I ordered over $250.00 worth of merchandise on the 2 of May. I paid with my Brinks card, but it keeps charging to my 1st payment method, my partners card. I have sent a bank statement to customer services showing the items are paid for. My partners bank is overdrawn because FM keeps trying to bill us way after fashionmia has taken my payment for the same "paid" order. Topping it off I login to track items to see that my order is at a hold because payment is "required" Again I have a bank statement showing I paid. I've called, emailed, opened dispute to no avail. This is becoming absurd. How can this issue be resolved? I can somewhat understand the mixup, but I've never had an issue like this with other companies.

Accepted Answer

Dear Leandrea, could you pls send me your order no, i will help you handle it. Thank u so much!

Question 3

Where is my refund? Ordered an item in January and did not get it. Want my money back ASAP

Accepted Answer

Hello, I apologize for the inconvenience. Could you please offer me your order number and I will check your refund status for you.

Question 4

Yes I was wondering about shipment

Accepted Answer

Thank you for your question. Shipping time depends on shipping method and the place you live in. And also some products are in our warehouse, we can ship them within 48 hours; however, some are not, and we need to work on the supply. Then it will take longer time. Please understand.

Question 5

I wanted to replace an order with new items, have many back and forth emails and almost a week, this is still have not resolved. I called but no one picked up the phone now I was able to leave a voice mail. Can someone talk to me asap to resolve this?

Accepted Answer

Hello, I am so sorry for this problem. Could you please offer me your order number and your problems to doris@fashionmia.com I will do as best as I can to help you to deal with this problem. Thank you

Question 6

Hi, do you deliver to dallas texas?

Accepted Answer

Hello, Yes we do. We sale products to all over the world

Question 7

Is there somewhere to see what the dresses look like on actual customers to review before purchasing?

Accepted Answer

Hello, we have some customers review on YouTube. You will see some real products there

Question 8

I have been waiting for order #B1429598 since ordering May 1st - There was an error on my receipt where you had changed my size from large to small - I attempted to correct the issue which has led apparently to the delay I am upset about. I needed the dress for a wedding 2 days ago - I still want the dress - WHEN CAN I EXPECT IT? Talfuth@yahoo.com

Accepted Answer

Dear Teresa, i am so sorry keep you waiting. I checked your order NO. Your purchase was Delivered since 2016-05-18 12:47
Miss F, your refund have been done days ago.
Wish you have a nice day!

Question 9

Where in the world is my order

Accepted Answer

Dear donetta, could you pls send me your order NO. Let me check it for you!
Thank you!

Question 10

Is a large a UK size 10?

Accepted Answer

Hello, thank you for your question. I do suggest you to measure yourself before placing an order. Refer to the product details to see the exact measurement first and choose corresponding size (S, M, L, etc) below the picture of products. The size guide is just a reference for all the items, which is not as accurate as the info of product details.

FashionMia
Questions & Answers