Fashion Nova
Questions & Answers

I received $99.00 but I originally paid $148.74 so I don't even feel like wasting my time with them anymore. Yes its my money & I'm disappointed but even if I got what I paid for, I still woudn't order from them ever again. Its pointless. They only care about celebrities, they dont care about people who don't have 100k+ followers on social media. They can kiss my ass.

I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.

They issued me a store credit that I have not try to use yet. They also sent me a return shipping label that was unfortunately for an envelope not the box that the shoes came in so I had to pay the additional shipping charges -which was more than they paid. They said they would refund that additional amount.

No I didn't receive a refund. I was informed that they don't give refunds but store credit or can reship the package. However since I posted on this site another representative has reached out to me so I am hoping something more positive will come through.

Hey there Fashionnova
You sold me items and then told me that they are not available anymore. You gave me no choice in replacing these items, because placing 2 orders requires 2 times shipment. You said that you issued me a gift card with the amount of money that I PAID you already, which i don't need.

I do not need your giftcard, I need my money back. You are not a bank that can keep my money on your bank account. You have no rights to keep my money. You don't provide a good you return money back.

If you don't have these items and if you would never ship them to me than I don't have any reason to keep MY MONEY on your bank account.

I am not an investor.

So I demand my money to be returned. Provide me with full refund for all items that were never shipped to me to my bank account stated in the order. Otherwise I will see it as a illicit enrichment and will sue you.

Best regards,
Your ex-customer
(order number - #13152863)

P.S. To all customers that saw Fashion nova PR campaign on Instagram and so on (thanks Cardi B for promoting such a shitty company as Fashion nova really is) - DO NOT BUY IN FASHION NOVA. Think twice! All of these items are created in Chine so there is a very big chance that you will see the very same items on other websites. Moreover, do not believe photos on their website. Their items never look like that. They also delete all 1, 2, 3-stars reviews.

Im going to contact my bank and make a fraudulent claim because that is what this was. I suggest everyone else do the same. I am having the exact same issue. I purchased a dress in November (a week before thanksgiving) I mailed my items back the day after thanksgivng... tracking number says it was delivered to FashionNova, and here were are 3 1/2 weeks later and no store credit. I was googling a 1800 number because Ive emailed them 3x and got 1 automated response, and another saying respond to the email. But I did and still no one responded. I will never purchase here again! File a claim with the bank! Dont give FN any more of your money! Imagine how many other people are having this problem? It shouldnt take 21 business days to process an exchange! Are we having wedding dresses made? FOH

I'm waiting for my refund. Its still pending to my account but luckily I always use PayPal so I'm confident I will get it soon. I did receive an e- gift card on another order when an item was not in stock. Had to pay additional shipping because they don't waive it unless you spend $75+. They try to make it seem like they're doing you a favor when you've already spent your money on the order. Just a store credit. I will never spend money with them again. They can kiss my ass too

This is the worst site I have ever ordered from. I ordered $150 worth of items they said they shipped the items and they were in stock. Then when the items were set to arrive I received an email stating that they gave me a credit because the items were not in stock. They credited me an amount that was not the price of the items. The dress was in stock when I purchased it and still is. This website is a total rip off, nobody answers the phone call or emails. I will never order from them again.

I actually got my package in although it was fairly late. They're not good when it comes to customer service whatsoever but the shirt and dresses I bought I liked, so I'm just gonna make sure I buy a couple things at a time rather than a whole lot just in case.

I also wanna warn you that the jeans are a little loose and stretchy so order a size or 2 down.

NOOOO! I am so sad, they disappointed me. I USED to talk amazing things about fashion nova with my friends and I would always recommend them to buy things from fashion nova, I probably gave them about 50+ customers ( co-workers, family, school, and friends) now i am going give horrible reviews till i receive my refund. I returned my items about two weeks ago and didnt receive my refund of almost $150+ dollars! I check my emails every day, like come one I want to be able to buy something for my friends on fashion nova for Christmas! Like they make thousands and thousands of dollars everyday and cant even refund me my money KARMA is bitch thou...