• Fixthephoto

Fixthephoto

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Overview

Fixthephoto has a rating of 2.6 stars from 52 reviews, indicating that most customers are generally dissatisfied with their purchases. Fixthephoto ranks 19th among Photo Editing Software sites.

  • Service
    32
  • Value
    31
  • Shipping
    15
  • Returns
    14
  • Quality
    28
Positive reviews (last 12 months): 50%
Positive
2
Neutral
0
Negative
2
8
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How would you rate Fixthephoto?
Top Positive Review

“Had some family photos taken on vacation that needed editing”

K. L.
5/9/24

Had some professional family photos taken on vacation in Mexico. There were four photos with sizes ranging from 3.96-4.51 MB. The cost was $12 for each photo to do basic retouching of skin defects (bruises/scabs, rolls on the face, too much face shine as well as clothes wrinkles. They allowed a limited amount of revisions after the first correction and they also gave a 15% discount on the total costs. Their turnaround was very quick for each photo and they responded very quickly when first contacted. Overall very happy with their service. The only downsides were I was charged a little extra to fix one photo but it wasn't alot and some of my questions weren't addressed totally.

Top Critical Review

“Buyer Beware”

Kelly B.
6/11/24

$45 for the first time. A wedding photo of my husband and I dancing 17 years ago. It had faded. When they sent me the revision I was appalled at how poorly it was done. They "fixed" my husband's tie to gold and his ear was smeared. I told them his tie was a soft peach and also asked them to remove the fire escape and light switches. A simple cut and paste would do the trick. They said they would need more money to do this. Ridiculous! I could do better on an app! Never again

Reviews (52)

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24 hours (3)
Thumbnail of user kellyb2442
1 review
0 helpful votes
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June 11th, 2024

$45 for the first time. A wedding photo of my husband and I dancing 17 years ago. It had faded.
When they sent me the revision I was appalled at how poorly it was done. They "fixed" my husband's tie to gold and his ear was smeared.
I told them his tie was a soft peach and also asked them to remove the fire escape and light switches.
A simple cut and paste would do the trick.
They said they would need more money to do this.
Ridiculous! I could do better on an app!
Never again

Service
Value
Quality
Thumbnail of user oneinall64
1 review
0 helpful votes
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May 9th, 2024

Had some professional family photos taken on vacation in Mexico. There were four photos with sizes ranging from 3.96-4.51 MB. The cost was $12 for each photo to do basic retouching of skin defects (bruises/scabs, rolls on the face, too much face shine as well as clothes wrinkles. They allowed a limited amount of revisions after the first correction and they also gave a 15% discount on the total costs. Their turnaround was very quick for each photo and they responded very quickly when first contacted. Overall very happy with their service. The only downsides were I was charged a little extra to fix one photo but it wasn't alot and some of my questions weren't addressed totally.

Products used:
Photo touch ups or editing

Service
Value
Quality
Thumbnail of user jeffo836
1 review
0 helpful votes
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May 6th, 2024
Verified purchase

I sent FixthePhoto about 12 photos to edits from a Senior Photo Shoot. Photos were taken on a Nikon Z9. RAW Files were uploaded. Several "reference style" photos were also attached so they could copy the style. After the first two photos were sent back to me to approve, I was SHOCKED at the poor quality of their work. They looked worse than the JPEG renderings straight out of the camera. I asked them to redo in the Style of the sample photos. Second attempt was just as bad. I asked them to STOP and issue a REFUND. They DID NOT RESPOND to any of my multiple requests for a refund. I did not get ANY edited photos from them NOR have they issued a REFUND. I have disputed the charge with my credit card company. Two people to AVOID at FixthePhoto are Ann and Tati Taylor. Horrible customer service and unprofessional editis. AVOID THIS COMPANY!

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Value
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Thumbnail of user ac1074
8 reviews
4 helpful votes
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October 14th, 2022
Verified purchase

They offered a 12 dollar credit, but said it is "professional photographers only with bulk orders", even though it doesn't say it in the coupon details. They are advertising all over their site. Then have the nerve to ask you to pay, when the free trial credit is suppose to take care of it. Typical bait and switch tactic. Won't waste my time anymore with this company.

Tip for consumers:
I recommend to go to another site, to get your pictures photoshopped.

Products used:
Retouch for a Photo, Pro Quality.

Service
Value
Quality
Thumbnail of user mihirm6
1 review
1 helpful vote
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June 14th, 2022

I'd definitely recommend Fixthephoto presents, as there are many for free that you can use to save time when editing and I have actually purchased a few which is are extraordinary and helps the my images shine through :)

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Value
Quality
Thumbnail of user tomb1295
1 review
3 helpful votes
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February 15th, 2021

The prices are much higher than quoted when I inquired about retouching my wedding photos. Something like $25 per photo to enhance them slightly. I received a very rude and blunt email back after asking about the lower advertised prices. The nice looking website is misleading, please avoid and find someone local you can support.

Tip for consumers:
Don't use them, support a service local to you to help your community.

Products used:
Non, misleading prices and rude customer support was a turn off.

Service
Value
Thumbnail of user anns122
1 review
3 helpful votes
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February 8th, 2017

After my wedding I had lots of photos that needed retouching. Fortunately I found the website that helped me to improve all valuable moments of absolute happiness during the most important celebration.The result was really great. They did everything fast and qualitatively.

Thumbnail of user hollyp158
1 review
4 helpful votes
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January 16th, 2021

I emailed them for a quote to touch up a recent family photo. All I wanted was something a little nicer than what I can get out of photo editor on my iphone. I was shocked to be quoted $25 per photo, with no explanation.

Their pricing page quotes editing as follows:

* $2 for basic retouching (color, toning, light photo editing)
* $5 for pro retouching (colors brightening, beauty portrait fixing up, face and figure reshaping)
* $10 for extra retouching (changing background, changing heads, adding special features to face, figure, and skin, deleting strangers in the background)
* $25 for high end (digital drawings, creating comic pictures, fixing pictures with water / light / fire damage). Examples at this level show them adding things like unicorns, butterflies, wings etc. to the photo.

The Company quoted me $25 per photo just to clean up and enhance a simple birthday snap. Their prices and examples are misleading. Waste of time.

Service
Value
Thumbnail of user beverlyj209
1 review
1 helpful vote
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July 7th, 2021

I have tried several photo editing companies at a much higher cost but have never been pleased.
I do my own editing but send all print orders through Fixthephoto before sending to printers. It's like having a big brother watching your back! I have had very good results for the past many years I have used them.

Products used:
Basic, Pro & High End Editing

Service
Value
Quality
Thumbnail of user alanaw75
1 review
0 helpful votes
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May 23rd, 2023

This is a review for https://fixthephoto.com/.
DO NOT get your photos edited through this service. I got 10 wedding photos edited removing mostly hair out of peoples faces and the photos have come back with half eyebrows missing and face distortion. I asked for a refund the first time they sent the photos back and they have since sent me 2 more edits of the photos still with the distorted faces and no refund. This cost me $300 Australian dollars. Not worth spending your money. You will find more amazing people who actually can do what they say on Etsy.

Tip for consumers:
Don't order from this site.

Products used:
I got photos edited that were very poor quality.

Service
Value
Quality
Thumbnail of user jaye61
1 review
3 helpful votes
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March 22nd, 2019

I placed an order for basic retouching and received an invoice approximately 24 hours later that was incorrect and needed to be revised. The incorrect services were applied and there were basic arithmetic errors in the price breakdown resulting in an incorrect total. Without going more detail, the entire process took one week of back-and-forth emails wherein, using broken English, they completely ignored what I was saying and sent me more links to the incorrect invoice. Eventually, I gave up and went elsewhere.

Thumbnail of user robertj677
3 reviews
23 helpful votes
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December 30th, 2019

Honestly my 10 year old could edit a photo better than these lot! The work you see advertised is nothing like what you get in return. Dont get me started on the SPAM I got after signing up to their website. Confidential my $#*!! Every day I have a new friend request from their 100+ fake advertising workers on my Facebook account and their even trying to add my friends and photo clients. Ive reported them to the ICO for breaking GDPR privacy laws! Hope they get fined or shut down! They write so many bad reviews on other photo editing firms, trying to make out they are the better option. Shows what their like! After looking around on a few facebook posts, I found loads of bad reviews on them with the same complaints as mine. AVOID!

Thumbnail of user bryank187
1 review
2 helpful votes
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May 20th, 2021

I presented Fixthephoto with several photos to retouch and add items to for simple backgrounds as photo manipulation. After building a relationship providing a steady stream of work for fixthephoto and quality returned photos, I was suddenly sent a canned e-mail message two times in a row after questioning why they couldnt take my last picture manipulation. They said "We are forced to decline the order because we are not able to complete your task". Apparently you can't send too big a challenge to Fixthephoto. They wouldn't even give me a quote. I would have paid double price for an attempt.

Products used:
Photo manipulation services and retouching.

Service
Value
Returns
Quality
Thumbnail of user annam595
4 reviews
9 helpful votes
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December 3rd, 2019

I needed a service to edit a family photo and the team at FixThePhoto did an excellent job - my final photo looks perfect! The cost was very fair, turnaround time was less than 24 hours and I highly recommend this company.

Thumbnail of user brucec1065
1 review
0 helpful votes
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February 15th, 2021

I presented Fixthephoto with the photo below scanned in 600dpi as requested. They said "This scanned copy is too small sorry, we are not able to work with it". I guess you can't send too big a challenge to them. They wouldn't even give me a quote. I would have paid double price for an attempt.

Tip for consumers:
Don't expect miracles from these folks.

Products used:
None

Service
Thumbnail of user elenae72
1 review
1 helpful vote
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June 1st, 2022
Verified purchase

On this site, I found what I needed - modern tinting for videos, sorted into thematic folders. For tinting sea, city and other landscapes, wedding videos. Cinematic toning and a lot of necessary LUTs for all occasions.

For comparison, on other sites I usually came across old packs with several dozens of scattered unrealistic tonings not broken down by topic. Many of the toning here is free to download)). I haven't found anything better on the internet yet.

Thumbnail of user dh536
1 review
4 helpful votes
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March 24th, 2018

I needed photo-shop editing for a family photo and the team at Fix the Photo did an excellent job - my finished family photo looks perfect! The cost was very fair, turn around time was less than 24 hours and I highly recommend this company.

Thumbnail of user ilonan124
1 review
1 helpful vote
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March 30th, 2023

Contacted for a quote. BTW the prices they quote you on the website are not valid. A single photo with basic touch up on the website is listed as $2.00 but when you contac them they want $12.00 per photo or $30 per photo if they include multiple people. They at first were very responsive to all the sudden not able to contact them once i wanted to modify the order. Just save the time and energy and go elsewhere.

Service
Value
Thumbnail of user thanhn70
1 review
0 helpful votes
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June 9th, 2022

I've been using free download Lightroom presets from FixThePhoto.com for a couple of weeks. The presets are very good, easy to install & use. It really helps to quickly enhance/transform images, save my time of manual editing & colour correction. They are pretty good presets & recommended for non-pro photographers like me. Thanks FixThePhoto.com :)

Thumbnail of user joelv89
1 review
1 helpful vote
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April 20th, 2021

I needed to restore my brother's U.S. Army Special Forces Photo which was in terrible shape. It had tears, was full of dirt, dust, etc. and was not very clear. My brother is not doing well at 80+ years and I wanted to give him a photo for him and his family. Fix The Photo did an outstanding job of restoring his photo to not only like new, they "colorized" it. It came out beautiful. His family used the photo to make 15 8x10s to distribute to family members. The price charged was not unfair, given what other services are charging. They had the work done in a flash. What can be better?

Tip for consumers:
You need a photo of at least 600 dpi. You can upload the photo and they will give you a yes/no and an estimate. They communicate with you via email and so so quickly.

Products used:
Photo restoration

Service
Value
Quality
Thumbnail of user juanr772
0 reviews
1 helpful vote
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June 27th, 2022

This product is just incredible! The tones and colors add so much depth to my images and make them pop so much more.
Out of the many sites and various different presets I have tried in the past this is definitely the way to go. Definitely recommend you try this product.
Thank you Fixthephoto!

Thumbnail of user laurentm36
1 review
2 helpful votes
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May 21st, 2022

These presets are very useful and of very good quality. Being a novice in lightroom, these precious aids help me to better understand the functioning of the tool and make me save time in the development of my photos.
Thanks XXX

Tip for consumers:
Many presets ans services to help the community of photographers

Products used:
Presets Lightroom

Service
Value
Quality
Thumbnail of user alessandrol39
0 reviews
0 helpful votes
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June 27th, 2022

On this site, I found what I needed - modern tinting for videos, sorted into thematic folders. For tinting sea, city and other landscapes, wedding videos. I haven't found anything better on the internet yet.

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Value
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Returns
Quality
Thumbnail of user josephb677
1 review
4 helpful votes
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January 4th, 2020

I am working on a project for our local church and I needed the background removed from the picture that I was going to enlarge. I suggested a dark blue and a lighter blue background. The pictures came back perfect. The pastor reviewed the pictures and wanted a lighter blue background. I sent a sample of the light blue that I wanted. I wanted 3 pictures: 1. The sample I sent; 2. Lighter than #1; 3. Lighter than #2. I sent the email on 1/1/20 at 10:58 PM. The email notifying me of my completed revisions was in my inbox on 1/2/20 at 6:12 AM. That is an outstanding turnaround. Fixthephoto provided excellent customer service and I highly recommend them for your photo retouching.

Thumbnail of user gbadamosik
1 review
1 helpful vote
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June 5th, 2022

I am not a professional photographer ( I wish) but I like to put edits on photos that I love! I like to use the FIXTHEPHOTO PRESETS because I think its bright and makes my pictures more colorful:)
I recently got your free preset and have been enjoying the versatility and ease it brings to my editing workflow. I love the earthy brown tones, especially when combined with golden hour lighting, and find it needs only minimal tweaks to fit my needs. My usual adjustments include exposure, white balance, shadows and/or blacks... that's it! Thank you for creating such a great preset.

Tip for consumers:
VERY USEFUL PRESETS

Products used:
Presets by FIXTHEPHOTO

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Value
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About the business

Company of the best photography retouchers offers online photo editing services for professional photographers 24x7x365 from $2 per picture! Photoshop retouching services in USA, Canada, Australia, UK, Europe.

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2.6
52 reviews
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