• Fleetwood Digital

Fleetwood Digital

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Overview

Fleetwood Digital has a rating of 3.9 stars from 235 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fleetwood Digital most frequently mention customer service, ham radio, and quick delivery. Fleetwood Digital ranks 2nd among Radio sites.

  • Service
    11
  • Value
    11
  • Shipping
    11
  • Returns
    5
  • Quality
    10
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How would you rate Fleetwood Digital?
Top Positive Review

“Great Purchase Experience”

Paul D.
1/13/17

Easy to purchase and arrived ahead of projected delivery date. Received an email directly from the owner after ordering with thanks and commitment to answer any questions that may come up. No questions yet, but nonetheless, great service. Very happy.

Top Critical Review

“Little flexible seller”

Hector A.
7/5/18

Seller cancelled the order stating that the advertising clarified he does not ship to PR. It was corrrect but he acted with poor customer care. Little flexible seller. Never offered me to pay for shipping costs.

Reviews (235)

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customer service (22)
Thumbnail of user pauld200
Canada
1 review
0 helpful votes
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January 13th, 2017
Verified purchase

Easy to purchase and arrived ahead of projected delivery date. Received an email directly from the owner after ordering with thanks and commitment to answer any questions that may come up. No questions yet, but nonetheless, great service. Very happy.

Thumbnail of user garys491
Canada
1 review
0 helpful votes
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June 22nd, 2018
Verified purchase

The best on-line retailer on the face of the earth! Not only a great guy, Bill bends over backwards to satisfy his customers. Goes to local swap meets, when all the other retails won't bother. Always an interesting line of Asian products in his inventory and if you are looking for something unique, he'll try and find it. No one comes close to level of service from Fleetwood Digital.

Thumbnail of user srb1
Canada
1 review
0 helpful votes
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December 4th, 2017
Verified purchase

I was looking for a really good price on a scanner and found it at Fleetwood Digital, so I went ahead and ordered. I found that Fleetwood Digital has one of the best online ordering systems I've ever seen... even easier to use than the mighty Amazon. They also sent me emails with all my shipping reports so I knew exactly when my scanner would be arriving. Post-purchase Bill very kindly advised me about some accessories, demonstrating his keenness to provide good quality customer support. I could hardly be more pleased.

Thumbnail of user steves408
California
1 review
0 helpful votes
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October 20th, 2017
Verified purchase

Bill is very informative when you place an order. This is my first order with Fleetwood, but I know I'll come back for another product in the future. It's like they say, you only get one chance to make a first impression. Bill impressed me with his super fast email replies!

Thumbnail of user harryw100
Canada
1 review
2 helpful votes
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March 16th, 2019
Verified purchase

Purchased on line on Saturday, 9 Mar 2019 and rec'd the parcel via
Mail on Tuesday morning 12 Mar 2019. Really good service. One
Minor complaint is that their adv. Has too much "sold out" on the items
And feel should give some type of idea when they will arrived or if even
On order. Other than that I have no complaints

Thumbnail of user billd68
Bill T.

Hi Harry,

Thank you for taking the time to review Fleetwood Digital. A good portion of our stock we import direct from China, and at times a firm enough ETA is not available to place on the product pages. When an estimate is known we do place one. If there is an item you are interested in that happens to be out, and no ETA is shown, don't hesitate to reach our directly to me at radio@fleetwooddp.com and ask.

Thanks
Bill

Thumbnail of user steveb274
Canada
1 review
0 helpful votes
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June 14th, 2017
Verified purchase

Great Experience! Only place in the country I could find the radio I wanted! Only complaint was that they seemed to ignore my pre-sales inquiry email before I bought; almost a month has passed and no reply!

Thumbnail of user billd68
Bill T.

Hi Steve, Your comments regarding your experience are most appreciated. Should further email go unanswered please feel free to contact us via one of the other methods as there is always a chance an incoming, or outgoing email can get stopped via a spam filter. Your business is most appreciated, and we look forward to serving you in the future.

Thanks
Bill

Thumbnail of user billn36
Canada
1 review
0 helpful votes
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February 28th, 2017
Verified purchase

The site is fairly easy to navigate, wide variety of products. My order was dealt with promptly and arrived in good condition a day faster than advised. To date all my purchases have been dealt with in a manner that will keep me coming back.

Thumbnail of user gilr17
Canada
1 review
0 helpful votes
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October 19th, 2018
Verified purchase

Fleetwood filled and processed my order quickly. The equipment was as it was described and is an excellent deal. These radios will work for APRS or whatever else I was going to do, and are better bought this way than taking a complete radio and not using the charger, battery and antenna for for a tracker.

Thumbnail of user garys197
Canada
1 review
0 helpful votes
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April 3rd, 2017
Verified purchase

Bill's customer service is the best. He's the only supplier that comes to all the swap meets [or special functions] all the time. There isn't anyone else who carries as many accessories for the radios as Fleetwood. I've been a customer since Bill started Fleetwood and I have always been happy doing business with him. I highly recommend Bill and Fleetwood Digital.

Thumbnail of user steveh233
Canada
1 review
0 helpful votes
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July 10th, 2017
Verified purchase

Ordering and paying was painless. I ordered 2 Keychain UHF radios to use while doing tower work and just as an "Amateur Radio" conversation starter. Once ordered, Fleetwood told me they had received the order, told me when it shipped and provided tracking information which was 100% accurate. I received my items when expected. I will purchase from them again. Soon.

Thumbnail of user alanp77
Canada
1 review
1 helpful vote
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May 21st, 2017
Verified purchase

I had made my first purchase for a radio but it turn out that they didn't have the specific radio that I wanted and refunded me my payment without a problem and Bill was very good to deal with. I will be dealing with Fleetwood Digital in the near future. Thanks Bill.

Thumbnail of user justinc201
Canada
1 review
0 helpful votes
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July 5th, 2018
Verified purchase

Fast shipping, lowest prices around, and still a local business to me. It'd be nice if I could come in person to shop (I live 5 minutes from Fleetwood), but the shipping is cheap and fast either way, and I will be coming back to buy all my other radio equipment in the future.

Thumbnail of user jeand130
Canada
1 review
0 helpful votes
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September 23rd, 2018
Verified purchase

First time customer at Fleetwood and buying Baofeng brand, very pleased with product selection and price, Will the radios withstand day to day use and abuse? Time will tell, although generally most worldwide net reviews show happy customers! Price to Quality ratio is very high, and I would tend to agree.

Great customer service - the radios were delivered in a timely fashion; questions I had prior to purchase were promptly and professionally answered. Thank you, Sir, for a great "shopping" experience.

Thumbnail of user hectora25
Florida
1 review
0 helpful votes
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July 5th, 2018
Verified purchase

Seller cancelled the order stating that the advertising clarified he does not ship to PR. It was corrrect but he acted with poor customer care. Little flexible seller. Never offered me to pay for shipping costs.

Thumbnail of user billd68
Bill T.

Hi Hector,

Fleetwood Digital appreciates all feedback, both positive and negative. To ensure future customers have the correct information Fleetwood Digital does ship to Puerto Rico, and beyond. In fact Fleetwood Digital will ship almost anywhere that either Canada Post or DHL can safely deliver a package. I do apologize that the item you ordered was no longer available, and that a suitable replacement could not be found, thus your order was cancelled, and payment promptly refunded back to you. I wish you all the best in your future radio procurements.

Thanks
Bill

Thumbnail of user charlesh654
Canada
1 review
0 helpful votes
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August 28th, 2019
Verified purchase

Fleetwood Digital had exactly what I was looking for. Accurate pictures and description of the item was found on their website. The price was very reasonable and it just so happened they were offering free shipping at the time. Checkout was a also a breeze; PayPal was offered as a payment option. Delivery of the item was very quick.

Service
Value
Shipping
Quality
Thumbnail of user barbb55
Canada
1 review
0 helpful votes
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September 4th, 2018
Verified purchase

Excellent customer service. Fast and friendly. A pleasure to deal with.
Product arrived on time and the communication back and forth was quick and easy. I would recommend this company for anyone looking for product.

Thumbnail of user gerardc61
Canada
1 review
1 helpful vote
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November 27th, 2019
Verified purchase

The radio came one day early from the projected date. For the money I paid, my Baofeng UV-82 sure is a very solid radio and has permitted me to hit the local repeater in my area of town. It has a very clear audio and is a good starter radio for a new ham operator which I am. However, I will soon be replacing the stock antenna with something better because I do find it a bit lacking. Apart from that, it is great!

Thumbnail of user shanem79
Canada
1 review
0 helpful votes
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March 14th, 2018
Verified purchase

Bill answered my questions about radios with exactly the information i wanted. He then offered a varity of options for me suggesting which ones would best suit my needs. Then all i had to do was click on the ones i wanted and it was sent to my house right away. Will be recommending them to friends in family in need of a radio. Thanks

Thumbnail of user brettj9
Canada
1 review
0 helpful votes
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September 20th, 2017
Verified purchase

It was refreshing to experience a truly customer oriented company. They provide products that are a great value yet still maintain a high level of service. They went out of their way to ensure I got what I needed when I needed it. Overall I would highly recommend them to anyone.

Thumbnail of user gregc204
Canada
2 reviews
0 helpful votes
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January 15th, 2019
Verified purchase

I placed my order on-line, received confirmation quickly and soon after received my mailing notification. Everything arrived, on the day specified, order complete and undamaged. There was correspondence over the programming software, and I was able to program my radio successfully. I am pleased with this transaction and would deal with Fleetwood again.

Thumbnail of user charlesh192
Canada
1 review
0 helpful votes
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April 1st, 2018
Verified purchase

I found the website easy to navigate and very informative. Prices, specs, pictures... everything you need to help make your purchase decision.
I had a couple questions, so I used the on-line chat feature. Bill, the store owner was very quick to answer, and very knowledgeable; doesn't mind taking the time to make sure your questions are answered to your satisfaction.

Service
Value
Shipping
Quality
Thumbnail of user marks596
Canada
1 review
0 helpful votes
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January 29th, 2018
Verified purchase

Great prices, inexpensive and very fast shipping, and excellent after - sales service and support. Bill really knows his stuff and is happy to share. I usually expect to pay extra when I need advice and information, but the prices were very competitive and the service was free! Will definitely recommend to others.

Thumbnail of user graceb73
Canada
1 review
0 helpful votes
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December 10th, 2017
Verified purchase

I was very satisfied with the experience of buying on-line from Fleetwood Digital. The company kept me well informed on the status of my order via email. The only tiny negative (and it didn't really have anything to do with Fleetwood) was with Canada Post -- I thought expedited package delivery which cost more than the simple "wait & see if it gets here" service should have gotten the package to us a little earlier. We pickup at a semi-rural community post box, so maybe that was it.

I also saw on the news that CP is overwhelmed on package delivery this year... schmucks. 73 Grace, VE7IGB

Thumbnail of user simrang2
Canada
1 review
0 helpful votes
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September 1st, 2017
Verified purchase

I ordered UV5R: a nice dualband radio which is great value for money. Radio was shipped the next day. I have been getting email updates about order details and shipping information.

Great Service. Highly Recommended

Thumbnail of user billr97
Canada
1 review
0 helpful votes
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July 30th, 2017
Verified purchase

Fleetwood Digital Products was very fast and courteous with my purchase. They kept me well informed of my purchase and the tracking of them to my home
I will for sure be using Fleetwood to buy any other radio products in the future
:)

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About the business

Fleetwood Digital Products is an Internet based, home business, specializing in Wouxun and TYT branded radios and compatible accessories. Select Kenwood, Yaesu, and Icom accessories are also available. Most radios and accessories are stocked, inspected, and shipped from our warehouse in Surrey, BC, Canada. All prices shown are in Canadian dollars.

Business History

The Story
Ever wonder how Fleetwood Digital Products came to be?

One day I was at a friends house. She had just purchased an iPod Touch and loved it. Thought it was the best MP3/Gaming device she had ever owned. However with her long fingernails the capacitive touch screen was a bit of an issue for her.

A few weeks later she showed me a stylus she ordered from a seller on eBay. As no one in town sold them that was her only option. The stylus allowed her to navigate the touch screen with ease. No longer were her long fingernails an issue. She also showed me a leather case she purchased at the same time for $10. All the local stores wanted $30 to $40 for a similar case. Recognizing a market for the stylus I promptly imported 10 and began selling them. A week later I had to order more stock, and slowly expanded into other accessories.

For the next year I continued adding new and exciting accessories branching out into hardware devices. I was one of the first to offer Android Tablets and even had some models branded with the Fleetwood Logo. Being an Amateur Radio operator I was tasked at helping Icom demonstrate their new technology, D-Star, at a local event. The overall event was a success, however some left disappointed at the selection of radios that were available for purchase.

With that in mind I quickly began researching two way radios and the Quansheng TG-UV2 became my first offering. Within a month I had radios from 3 different manufactures in stock and the accessories to complement them. The first radio sold even before it arrived, same for the second. At this point I knew I had found a niche. Although the iPhone gear still sold well, the radios were quickly beginning to account for more sales.

Over time the iPhone accessories were fazed out in favor of the radio gear. Today, Fleetwood Digital Products has become a go-to source for many Amateur Radio enthusiast and recreational radio users. Fleetwood Digital Products stocks one of the largest inventories of Wouxun & TYT Chinese radios and accessories in Western Canada. Fleetwood Digital Products is the retail source for Wouxun in Canada! Industry Canada certified Wouxun and TYT land mobile radios are also available.
Oh ya, and the iPod stylus that started it all. It's right in the front of the office to remind us all that no matter how small an idea, your only limited by your desires and efforts.

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