Floryday Questions & Answers

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Here’s what consumers have asked with answers from Floryday staff and previous consumers.

668 questions answered
18% answered in 1 day
Question:

Hur gör jag för attreturnera ett felköp.

Answer:

Tack för ditt meddelande. Du kan kontakta oss via https://www.floryday.com/se/about/email.php?type=pre_sales&code=contact&currency=SEK. På grund av högsäsongen svarar vår kundtjänst dig inom en vecka. Om du inte får svaret från oss, vänligen kontrollera skräppostfönstret först, om det fortfarande inte finns något svar, skicka e-postmeddelandet till feedback@floryday.com med titeln "" sitejabber + ditt beställningsnummer ". Vårt kundtjänst kommer att hantera det snabbt och hitta den bästa lösningen för dig. Skulle du berätta för oss ditt beställningsnummer så att vi kan kontakta dig så snart som möjligt? Vänliga hälsningar, Floryday

By Floryday F.,
Question:

How do i return items? i received no paperwork with my order, so i don't have an order number.

Answer:

Thank you for your feedback. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Due to the peak season, our customer service will answer you within one week. If you don't receive the answer from us, please check the spam box first, if still no answer, please send the email to feedback@floryday.com with the title "" sitejabber+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Would you please tell us your order number so that we can contact you as soon as possible? Best regards, Floryday

By Floryday F.,
Question:

How do i get a form to fill out so i can return two items i purchased?

Answer:

Thank you for your feedback. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Due to the peak season, our customer service will answer you within one week. If you don't receive the answer from us, please check the spam box first, if still no answer, please send the email to feedback@floryday.com with the title "" sitejabber+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Would you please tell us your order number so that we can contact you as soon as possible? Best regards, Floryday

By Floryday F.,
Question:

Hi, i need to return a dress id 5557410, please it does not fit.

Answer:

Thank you for your feedback. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Due to the peak season, our customer service will answer you within one week. If you don't receive the answer from us, please check the spam box first, if still no answer, please send the email to feedback@floryday.com with the title "" sitejabber+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Would you please tell us your order number so that we can contact you as soon as possible? Best regards, Floryday

By Floryday F.,
Question:

What is the required return id?

Answer:

Thank you for your feedback. The item code for each product, if you don't know, you can describe to the customer service. Best regards, Floryday

By Floryday F.,
Question:

Do i need to contact floryday before returning a dress

Answer:

Thank you for your feedback. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Due to the peak season, our customer service will answer you within one week. If you don't receive the answer from us, please check the spam box first, if still no answer, please send the email to feedback@floryday.com with the title "" sitejabber+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Would you please tell us your order number so that we can contact you as soon as possible? Best regards, Floryday

By Floryday F.,
Question:

What is the return address? it is okay to use the return on the package? do i need return labels?

Answer:

Thank you for your review. Please take our deepest apologies for all the problems you encountered. We didn't put the return address in public, since we have many return wareshouses all over the world. Our customer service team will confirm it and provide the corresponding address after customers contact us to initiate the return or exchange process. If you are not satisfied with your order, you can contact us within 30 days upon receiving the items to initiate the return process. For more details you may refer to our return policy: http://www.floryday.com/return-policy.html Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to feedback@floryday.com with the title " sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

By Floryday F.,
Question:

Hi i have items that i want to return. i live in rep. of ireland. site is very confusing

Answer:

Thank you for your review. Please take our deepest apologies for all the problems you encountered. We didn't put the return address in public, since we have many return wareshouses all over the world. Our customer service team will confirm it and provide the corresponding address after customers contact us to initiate the return or exchange process. If you are not satisfied with your order, you can contact us within 30 days upon receiving the items to initiate the return process. For more details you may refer to our return policy: http://www.floryday.com/return-policy.html Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to feedback@floryday.com with the title " sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

By Floryday F.,
Question:

Need to return a dress. company very unethical. obviously they don't want returns

Answer:

Thank you for your feedback. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number so that we can contact you as soon as possible? Or you can send the email to feedback@floryday.com with the title " sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

By Floryday F.,
Question:

I need to return an item {a second one ordered inadvertently}. i tried via the online form. unsuccessful. need assistance, please.

Answer:

Thank you for your feedback. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number so that we can contact you as soon as possible? Or you can send the email to feedback@floryday.com with the title """" sitejabber+ your order number """". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

By Floryday F.,

Can’t see your question? Ask to get answers from the Floryday staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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