Floryday Questions & Answers

Here’s what consumers have asked with answers from Floryday staff and previous consumers.

668 questions answered

18% answered in 1 day

Question:

I am returning an order and would like to exchange it for a bigger size. is this possible? I am returning an order and would like to exchange it for a bigger size. is this possible?

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Thank you for informing us of the return. Could you provide the return proof, such as tracking number or delivery receipt Please send it to feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Once you provided us with the return proof, we will initiate the refund process for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

Again how do i return? order no 024059921582 you have no customer number please answer Again how do i return? order no 024059921582 you have no customer number please answer

Answer:

Thank you for your sharing. We have sent the top solution to your email valjane@optonline.net, would you please check and give us a reply? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday.

By Floryday F., over a year old

Question:

I need to return order no 029238952114, was told you word email on wednesday a kitching. I need to return order no 029238952114, was told you word email on wednesday a kitching.

Answer:

Thank you for your sharing. We have sent the top solution to your email Angelakitching1@gmail.con, would you please check and give us a reply? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday.

By Floryday F., over a year old

Question:

How do you get one of the "staff" to respond? How do you get one of the "staff" to respond?

Answer:

A: Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Thank you for informing us of the return. Could you provide the return proof, such as tracking number or delivery receiptPlease send it to feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Once you provided us with the return proof, we will initiate the refund process for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

What is up with the poor service? is this site legit? customer service is a misnomer - can't / won't reply to my emails What is up with the poor service? is this site legit? customer service is a misnomer - can't / won't reply to my emails

Answer:

A: Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Thank you for informing us of the return. Could you provide the return proof, such as tracking number or delivery receiptPlease send it to feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Once you provided us with the return proof, we will initiate the refund process for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

Please send me the details of how to return the items i ordered on the 31/03/2018. my order no is: 025304950892. my email address is bradshaw5454@hotm Please send me the details of how to return the items i ordered on the 31/03/2018. my order no is: 025304950892. my email address is bradshaw5454@hotm

Answer:

Thank you for your sharing. We have sent the top solution to your email bradshaw5454@hotmail.com, would you please check and give us a reply? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday.

By Floryday F., over a year old

Question:

How does one receive a refund from the company for shoddy quality, poor fitting and damaged goods?? How does one receive a refund from the company for shoddy quality, poor fitting and damaged goods??

Answer:

A: Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Thank you for informing us of the return. Could you provide the return proof, such as tracking number or delivery receiptPlease send it to feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Once you provided us with the return proof, we will initiate the refund process for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

Hi i need a returns address and refund for 4 items, only 1 item fits. order number026952015850 Hi i need a returns address and refund for 4 items, only 1 item fits. order number026952015850

Answer:

A: Thank you for your sharing. We have sent the top solution to your email mrs.g.nathan@gmail.com, would you please check and give us a reply? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday.

By Floryday F., over a year old

Question:

Just get off my screen, i have tried to unsubscribe but you ignored my efforts. you refuse to give return address even when the customer is paying Just get off my screen, i have tried to unsubscribe but you ignored my efforts. you refuse to give return address even when the customer is paying

Answer:

A: Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Thank you for informing us of the return. Could you provide the return proof, such as tracking number or delivery receiptPlease send it to feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Once you provided us with the return proof, we will initiate the refund process for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

How long does it take to get a refund from garment returned last february? How long does it take to get a refund from garment returned last february?

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Thank you for informing us of the return. Could you provide the return proof, such as tracking number or delivery receiptPlease send it to feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Once you provided us with the return proof, we will initiate the refund process for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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