Fly UK has a rating of 1.5 stars from 60 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fly UK most frequently mention credit card, phone number, and flights24 com problems. Fly UK ranks 210th among Plane Tickets sites.
I've never used a travel agent to organize a vacation or trip but I can see the attraction if you have to spend time searching and checking different sites. Basically you just compare the flights you want and make one booking, even if it is with more than one carrier. I found it pretty easy to use when I was flying from Nashville to Detroit and back. I saved about 30 bucks which is pretty good. I was able to find a cheap flight and the booking process was quick so I'd give it 5 stars. I guess the confirmation email could have come through more quickly but that seemed to come from the airline anyway so a small delay. I don't have much experience booking online but this site worked well (at least for me).
I have just used the. Ie version of this site to book flights with Aer Lingus and ended up exasperated. Although the correct details were displayed on the last screen at the paying stage, the confirmation email listed a different flight. The site Help phone people did not want to know and said they could do nothing. Fortunately for me the airline agreed to make the change with no charge. I will not use the site again.
I have just used the. Ie version of this site to book flights with Aer Lingus and ended up exasperated. Although the correct details were displayed on the last screen at the paying stage, the confirmation email listed a different flight. The site Help phone people did not want to know and said they could do nothing. Fortunately for me the airline agreed to make the change with no charge. I will not use the site again.
Overall I was pleased with my first booking. I think that the calender that shows up under the possible dates is a bit small but as soon as your search results show up then it's easy to read. The website is quiet straight forward so it doesn't take long to complete a booking and it's possible to book connecting flights together without making separate bookings. It took a while for me to get the confirmation mail but when it came everything worked fine after that.
I've never used a travel agent to organize a vacation or trip but I can see the attraction if you have to spend time searching and checking different sites. Basically you just compare the flights you want and make one booking, even if it is with more than one carrier. I found it pretty easy to use when I was flying from Nashville to Detroit and back. I saved about 30 bucks which is pretty good. I was able to find a cheap flight and the booking process was quick so I'd give it 5 stars. I guess the confirmation email could have come through more quickly but that seemed to come from the airline anyway so a small delay. I don't have much experience booking online but this site worked well (at least for me).
I booked 2 tickets to Mexico. I got what I thought was a confirmation (booking confirmation pdf#) Weeks later I decided to call the airlines and pick my seat only to find out that our tickets were actually only put on a hold but never booked! They had cancelled them. OMG can you imagine if I had not decided to get a seat assignment? Aeromexico then told me to call Delta as they might have them. Delta did not! I re-booked the ticket with Delta for $136 less! Can you say One happy person. Thank God for Delta!
Btw. I tried calling them. Was put on automatic hold for 1 1/2 hrs and then they hung up on me. I called back and after 1 hrs on hold gave up! Do yourself a favor. I have checked my credit card. So far no billing. They better not!
Any legitimate site like that you go to will have http or https which is more secure then http. This site has it crossed, it is a scam and i fell for it. If you do get a ticket from there call your bank immediately.
I found a great price on flights today, so I booked. The time of departure wasn't good, but we wanted the cheap rate. The price popped up real big, and then included flight insurance of $162, which I agreed to. However, after I confirmed and received my flight number, a $316 fee showed up. We saved for 3 years to take our kids to Europe, and I feel like I had money stolen from us. I'm not even excited about the trip anymore. I've literally felt sick all day, and I know my husband is unhappy. Stay away from this booking service!
I like many others on this site was shocked at my $79 "service Fee". Hell I live in LA and couldn't get a response out of them. I tried to cancel my purchase 1 hour after I bought the tickets... to no avail. These guys are serious rip off artists. I'm going to go through the motions and file a complaint with the Better Business Bureau. Warn all of your friends about these idiots.
Do not use these people. They do not mention a service charge until your booking is complete. THEN they show you what is actually charged to your credit card. I ended up with a $54 booking fee. They have to phone number, and their email address is invalid. I called the airline immediately, and thank God!, the reservation was made and the ticket paid for.
The same as someone else who rated this site. Hidden $60 dollar charge. They're located in Leipzig Germany so good luck in trying to resolve any problems. The airlines will not be any help because Flighst24 has your Reservation Number and anyone with that number could cancel your flight. If there are ANY good ratings for this site they must have been submitted by the owners and employees of the website!
Two return flights from Edinburgh to London costing £61 attracted a 'service fee' of £59.96p. This 'service fee' included a phone call from Rumania claiming problems with my card - after Fly24's cut had been taken from my bank account incidentally. This shameless outfit should be banned from advertising on the Internet.
Dr William Stevenson
Dundee
As all others have said- they are horrible. I truly believe this is not a legitimate company and they are scammers. You can't get a hold of anyone and when you call Picasso Travel they give you some song and dance about how Flight 24 is understaff and that's why they don't answer the phones or return emails... Yah right. I am not one to talk about negative experiences but they are truly horrible and I would do anything to see this company go through major lawsuits and close down that includes Picasso...
I went on Google to look for flights and ended up at flights24 which I did not know a lot about before. I had to book a flight for my sister to go to NYC and I found they had the best prices. Looking at the other sites people recommended me, I think I actually got a really good deal for her. I don't know if I just had luck to book on the right date or if they always have good deals, but it seems like it's cheaper than going to the airline. We were lucky that she wanted to fly out of vacation season, but New York is a popular spot anyway.
My sister was happy with the price when I told her and I know she booked with flights24.com again so I assume everything went well with the flight and at the airport etc.
What a disgraceful company. I realised that the tickets for my sons to fly one way from Geneva to Heathrow was two days later than it should be. I was kept waiting on the phone for nearly 20 minutes before I discovered that they were charging my 51p per minute. I then received an email saying that they could change it, but that there would be a charge of £817...! Appalling
Tip for consumers:
Do not use Flights 24
If Site Jabber had 0 stars that's what I would've put! These people are a scam! I kept trying to call and email and they don't respond! I'm about to lose my tickets because of Them! I DON'T recommend them! They stink!
I first tried to book with cheaptickets.com but there were no seats available to go back to schipol. So I had to look for other opportunities. Well, I had to fly via London with a different airline than that I came to the states with but thats ok. Payment and booking handling was very quick.
Very bad experience! We booked a flight using flights24.com, and they charged our credit card. When we called the airlines to confirm, we were told there is no reservation! Flights24.com never sent us any information as they stated on the final confirmation page and we could not get through to them by phone - no response to our email either!
Horrible site. Like others who have used this site to book flights, I thought I was getting a reasonable deal until the final click to purchase the tickets. It was at that time that I saw the service charge that was not indicated anywhere on the website. $86.20 added to the ticket price. I was enraged and tried to call the phone number on the itinerary many times within the first hour of making the reservation. Each time I would hear the phone ringing on the other end and then the phone went dead. This company scams all that use them to purchase tickets. It is like a one-arm bandit. I called my credit card company and reported the entire transaction, planning to cancel everything, only to learn flights24.com charges $50 per ticket to cancel. I am screwed. Lesson learned. BUYER BEWARE.
Follow-up service is non-existent. A glitch on their website wouldn't allow actual billing address to be entered. Although a reservation number was issued, the transaction couldn't be completed. Tried to reach a live person, 6 calls attempted in one day, on hold for 30 minutes or more each time, 4 emails sent during the same day, all in vain, no response. I will never use this company again.
This site is horrible! It charges you an extra amount on top of the taxes and fees inflicted ny the airports and then tells you that it is extra taxes. We called them because we had a question and were put on hold and forgotten. 32 minutes and counting on one phone 9 and counting on another. Will never use this site again!
Purchased a ticket. No comfirmation page or comfirmation email. Purchased another one. The same. Went to see my credit card statement. 2 pending transactions for $3 each. Sent them an email to all their websites - the spanish one, the german,. Everyone. Only the spanish one answered me but I think they are $#*!ed as after 10 emails they couldn't understand what my problem is. Stay away.
This company should be closed down. I booked a Ryanair flight to Thessalonica and they showed a price. I paid and then got a bill for £60 extra! Nowhere on the site did they say they were taking a fee. Evidently it is in their terms and conditions. IT SHOULD BE ON THE SCREEN. This company are nothing but thieves. To see that there was a fee I would have to have read all the Ryanair terms and then the fly24 terms. Their booking fee should show clearly on the screen. Never ever use this company - you won't know what they are charging you until after you have paid!
I bought a ticket through Flights24 for my son to fly from Bamako, Mali to Brussels on Air Maroc. The purchase process was harder than usual but we got it done. Then there was a coup in Mali and my son (a Peace Corps Volunteer) was evacuated. I called Flights24 to discuss my/his options and "Baker" (who I had bought the ticket from) was too busy to talk with me and suggested I call back. I left two detailed messages two weeks ago -- still have not heard back. They just want your money and there is NO customer service -- even their email auto-reply states -- we are not going to answer and we're going to delete this message (unbelievable) and suggest calling them instead... hmmm, that approach didn't work before so why would it now?
I had been watching flights to Aruba for over a week! I was very excited when they popped up with round trip all inclusive of fees and taxes $398.00. They said today(4/4/2011) was the last day to book at this price! When I clicked to book, the fare actually totaled some $561.00. Stay away from Flights24!
Booked a flight yesterday with them. No mention of the $79 service fee until the end. No phone number to call. No confirmation email as promised. Charges did show on my card, including for the airline. Had to call the airline (US Airways) to see if I was even really booked on the flight (I was.) Kept the flight since it was a good deal, but I am filing with my credit card to get my "service fee" back since the service is nonexistent. BBB rates them as F. Still no response to any of my emails.
I have booked many flights on line over the years. My complaint with this site is that it appeared that I got a pretty good price, I carefully entered all of my information, but when I clicked that final click I was told my Booking Number was____ and I would get an email (no actual booking number appeared). Another blurb said that the site was experiencing problems. Who to contact? There is only an email address, no phone number anywhere. I have sent 4 emails with no response. I know there can be problems with websites but I couldn't figure out whether to re-book or not because I didn't want to get charged twice. Unfortunately I ended up waiting another day to book (not from their site!) and it cost a lot more.
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