FlyNumber

Support tickets for lost services unanswered for several days. Account auto-payment top up not working despite valid card on file. Great company and fantastic services in past couple of years with a sudden nose dive taken. Shame really.

I had used FlyNumber several years ago, and recently needed a virtual number in the USA. I subscribed to a number and not realising it? I subscribed again (my fault). I contacted Nick for help and he walked me thru the process with ease. I can whole heartedly recommend FlyNumber to anyone wanting a cost effective, but professional virtual phone system. Des Lawson - Platinum Epoxies

Seems the company has a single Owner/Operator/Service guy, his name is Nick J.
He sends responses saying things are taken care of when they are not and that is when he actually manages to respond to an email. Most of the time your messages sit in your sent folder never getting a response.
The company has numerous support numbers listed that all seem to forward to the same phone that always goes straight to voicemail.
Seems like this company is dying and I would recommend you stay away from them.

Horrible customer service. Absolutely the worse in the industry. After you pay they just ignore you, they won't reply to email, phone or tickets. Even after you have explained that the service is not working.

Stay away from flynumber!

I have a lot of family in Romania and my cellphone bill gets very high because of my international calling service plan. So about a month ago I went to google and looked up how to get cheap calls out of the country. I stumbled upon this website and thought I might as well give it a go since it was so cheap. Not only was it nearly instant, but the quality is just as good as any regular cell phone service I have tried in the past. I'm not really good with technology so I'm not sure how it all works, but they give you a local number to call and you give them a number that you want that number to be 'routed' to. Not really sure what it all means, I just know that it works and I'm incredibly happy with it. There was a small problem with disconnection about a week and a half ago but when I emailed the customer service they got back to me right away and the problem was fixed the next day. So far its going great and I couldn't be happier!

I tried to use FlyNumber, I paid and got my local phone number in Croatia. If you call the local number, the call is really forwarded to my cell.
But the trouble emerged when I wanted to call from my new local FlyNumber: they sent a bunch of confusing manuals, incomprehensible applications (PBX, SIP, etc.) that I was not able to install. When I reported, they send some user ID and pass for an application that I was not able to find.
All I wanted is to click and call. No confusing apps. Imagine what would happen if we have to graduate from IT Academy in order to make a landline call.
I don't intend to spend a week time examining their apps and hire an IT guy to help me with all these server names.
Of course, they refused to refund the money, now we are having a dispute at PayPal.
If you don't have extra IT knowledge, don't mess up with them, because you'll just loose your money and time.

I tried signing up with them today. Each time i try to view their rates, i get an error saying "your ip address is banned" and that if i think this message is in error that i should contact their support. Well, i tried several going to their support contact page, same problem, i get banned from even getting the email address to their support. Very poor service. I wouldnt waste my money their

I've been using FlyNumber for several years, I initially chose it for its affordable price and with time I've found it has many useful features and settings for our business. The service is reliable and when I needed support I opened tickets via their website and always got a response and the assistance I've needed.

I wouldn't recommend FlyNumber. They take your payment and nothing happens. When you contact them they say they will 'update' you but nothing again. No phone number and when you do receive a phone number no calls.

Im self employed, since 2012 my business calls have depended on FlyNumber being reliable and they have never failed me. Im in Europe and take calls from the USA. Over the years issues or changes have occurred of course, Im not technical so totally reliant on FlyNumber customer support. I have always found FlyNumber support to be very professional and helpful when I was clueless to understand or fix what issue I was experiencing. I will also add this, customer support here has never made me feel like Im an idiot in being as clueless as I am when I need their support. I continue to appreciate that. You can see my screenshot of my first ticket opened in 2012. What I pay and the service that I get is beyond amazing. I pay $2.95 a month, thats it, and all my business calls come through this. I believe I struck it lucky to have found FlyNumber. Ive read the negative reviews here and can only comment on my experience. In my more than 10 years using FlyNumber on a daily basis I can honestly recommend this provider 100% without question.

They are the most Non-Professional company I have ever seen on www in my 16 years IT career.
First they require a lot of verifying documents Then they charged payment.
The phone number they delivered wasn't working.
Then they simply terminate the account and eat up the Money...
CHEATERS, FRAUDS, BEWARE

It helps me connect with customers abroad & helps my business stay organized with many calls coming in. One of my favorite ways to stay connected with excellent quality service.

Really helpful team and a huge thank you to Nick! Highly recommend working with FlyNumber. Thank you again.