FM-Anime

I have been waiting since February. Was supposed to receive it { with the virus delay} in may, we are in July and still no answer.
Don't expect them to answer you, all emails sent got to reply, will threaten with a lawyer

Terrible. Never buy on this site. I ordered two wigs on april and have patiently waited a few months. They never arrived. I then emailed them several times and never got a reply. Meanwhile it is now July.
I get just completely ignored.

I had bought a $102 dollar cosplay on June 19th, 2022 and it's been processing for over a month and a half. I've tried getting in contact through their Instagram dms, messenger and emailed them and not once have I received a single message back from them. I'll give them so more time and if I don't get my costume, I guess I'll have to beg for my money back.

I've ordered a costume, and despite it being 2 months late I was patient and understanding. When it finally arrived, it had a wrong size, and when I contacted their customer service to get it fixed, they stopped answering entirely. I've tried to reach them for months now, and unfortunately I ordered custom size, so paypal doesn't cover.
They apparently have time to delete my comments on their facebook page, but not for answering me, or getting it fixed.

I've ordered from them before and it went well. Second time was a nightmare. Promised several times over email I'd get my cosplay on time. Never did. Cosplay shipped four months after I needed it and it doesn't even fit. PayPal won't side with me. I'm out of $200 now. Been cosplaying for 12 years and this was my biggest cosplay regret.

Customer service is horrid and untrustworthy. Placed my order November 2020 and after a 3 month wait, I contacted them out of concern that they might've overlooked my order. They answered promptly and told me that the cosplay is 75% finished and will be completed and shipped as soon as possible. Fast forward two months ahead and still no cosplay. I contacted customer service again regarding this issue and didn't get any response for more than a week. I opened a PayPal dispute which I really hate doing, but I had no other choice at this point. Suddenly customer service was quick to my needs and giving me constant shipping updates (lmao). I received the first shipment of my cosplay goods in May 2021 and they were admittedly decent quality, but the sizing was a bit off. The cherry on top for me is when I got my second part of the shipment a few days ago and realized they sent me an incomplete wig (it was missing the pony tail piece). Absolutely done with this service.

I bought the Edna cosplay from Tales of Zestiria in Mid August. Site said 20-40 days handling, which was fine since I won't need the cosplay till February. However, waiting 2 months, sending out emails on an update on how the cosplay is coming along, we have received nothing. No emails, no product. Reported the transaction today. Have to find a commissioner now for this cosplay which is upsetting because I actually really liked their Edna cosplay!

Ordered a wig and it was hell.
So I've got my wig (super late mind you, offering me no other choice than to forego my cosplay completely because I had no time to order another wig somewhere else because it took me over 3 months to get this wig!?).
It's... terrible. You can see the bottom, it's frizzy/ and chunky and the worst thing? It doesnt even fit my head. Regular wigs do. Wigs from amazon do. Arda wigs too. Not my first rodeo. This is lower quality than some halloween wigs i got online. That saying a lot. And the smell, gosh the smell is horrendous. Had multiple bags on it and it still smelled, had to trash it. The hair fiber was toast. You touched the hair and it broke, possibly treated at too high temp or because of the chemicals.
Oh and their customer service took weeks to answer me... To offer me 10$ off the next purchase.
Buy somewhere else.

I bought a cosplay in december and after many messages in all the social media that they have and a ton of ''keep waiting'' they sent me a ''cosplay'' that it not worth for the price: quality, sewing and measures. I wrote it again and many days after no response they said that it's not their cosplay because the pants are ''blue'' in the photos when the pants of the photos are purple.

They take forever to respond. They take forever to ship. They ship from China, so it takes forever to arrive and tracking is useless. The work, although I ordered custom sizing, was boxy and fit no better than a potato sack. The arms were so tight the detached sleeves cut off circulation. Couldn't iron it, so the fabric was badly creased. I asked for the slit to be a certain length; that was ignored.

WARNING
Fingers away from this company. Internet fraudsters.
We ordered and paid for a costume there for the Japantag, on 01. 04. 17. This was not delivered until today. The company only responds with more and more delays in terms of delivery. Have now filed with the police for Internet fraud.

Regards

Their products is an azum quality and the things gets to you around 2-3 weeks after it was shipped. But their support sucks, to be honest. Something went wrong with my Shingeki no Kyojin shoes and they became to big. They didn't even show the slightest interest in helping me with this error until I said I would surely tell a friend of mine (Who was about to but the same kind of shoes from them) about this and how bad response they give when this happens. THEN they changed their mind and gave me deals on how they could help me fix it but it ended up with me almost paying a full price for a new pair but I got to keep the first once. They will go to the friend who also reacted on that in their support they gives the feeling of being aggressive if you ask something. So everything except their support is really azum!

Fm-anime is amazing. I was searching for a Megurine Luka wig, and took a chance ordering one from their site. It arrived in two weeks, and was fantastic. The fibers were silky and soft, and for a 100cm wig, it barely tangled. Next, my sister and I wanted to buy our Ciel and Alois In Wonderland cosplays. I accidentally gave one wrong measurement, and messaged them. A girl named Venus responded the same day, assuring me the measurement was changed. I checked, and it was. It was said to take a month and a half to make both outfits, but took barely longer than a month. The fabric, construction, everything, was perfect. I am so buying from them again, especially because of their great prices. <3

Ive ordered an cosplay and aon coat for it... it recived after 2 months... but the cosplay itself had an wrong size... so ive sended the cosplay without additional jacket back... ive told even if its my failure, because ive sended wrong sizes i will pay extra... but now passed 5 months and their last reply was on december...

""we will find, your package and come back to you""

On tracking i saw it didnt recived directly and they picked up from post station... a few days later they told me they need to find my package..., the upper message... and since this i got no reply anymore... at least ive got that coat... the cosplay itself i will order somewhere else, but

Never again" this shop

Its cheap yes, quality also good, but the service is terrible.

Its an risk buy if its ok, okay,. But if theres just the smalles thing they did wrong... they will tell you you could order it again, they dont corrigate anything or else.

I ordered a pair of costumes months in advance of when I needed it but as the date came closer and closer I emailed the company again and again. They didn't reply for weeks! Finally the week before I needed my cosplay they responded that they hadn't even finished both of them! Though they promised the outfits would come in time they arrived literally the day AFTER I needed them. Though the quality is nice it's hardly worth it if you don't get your costume in a reasonable time and ONLY if you pester them will they even send them!

I ordered a wig and wig stand from them on the 18th of august and now on the 2nd of October, my order still says processing and they will not respond to me letting me know what they will do to fix this.

The first time I messaged them they promised it would be shipped out that week and upgraded to fast shipping (3-5 days max) but 16 days after that email, the items still say processing, so I emailed them again and they replied saying the wig was out of stock!

I sent them a link to a different wig from their site and asked them to tell me if they will send it to me, four days after that, still no replies!

STAY AWAY!

DO NOT USE. They are a Chinese scam site! I ordered some boots. They sometimes respond by email but never apologize or give refunds. PayPal dispute in process. Positive reviews here are fake!

9 months of wait, hardly any response for an update. Ordered a separate order of Tattoos... they were shipped out at the end of July. And never arrived.

They don't even bother replying to emails or comments unless positive feedback is received.

Not ordering anything from them again.

Edit: 9/19/20 - received a email response finally on Thursday- "your cosplay is still on making, we will rush and finish and ship out in this month. And we will pay the extra upgrade to fast shipping for your order. We are very sorry for the delay. But we already rush to our designer and maker, once the package had been shipped out, we will send the shipping notification to you as soon as possible. Thank you."

However, with the fact they are continually uploading costumes previews that are not what I ordered back in December. Their words are meaningless. Action has to happen before will ever believe they deserve a better review from me. There's less than 2 weeks left of September. And I doubt they'll ever come through. Next Christmas if even that.

Edit: 9/30/20 - after over 2 months of waiting on the tattoos to arrive. They did today thankfully. Also received confirmation the costume was finally shipped out last week. Updated the review from a 1 Star to 3. And letting it be.

Seeing all these negative reviews confuses me because i had absolutely no issue ordering from fm anime. I ordered in late june and it got to me today, in perfect condition and a perfect size. Granted i did paypal them an extra 20$ for extra fast shipping, and i regret nothing. It got here very quick for having to be tailored all the way in hong kong, during these awful times no less. The size was perfect, and the costume was very well made. I messaged them quite a few times on fb messenger with questions i had, (which is in the bottom right corner of the site) and they replied honestly and quickly each time. At least as far as i can tell. Perhaps a lot of the people having contact issues are trying to contact them by email rather than facebook? They seem to just be much more active there. Not positive though. The shipping company they're partnered with (sf express) also handled a couple of my calls very well and honestly the all around service and experience was great. Whatever the case, i may have just been lucky but i experienced no issues whatsoever, and if it were to be the same case for someone else, i'd even recommend the shop.

Ordered an item in the middle of March (68 days ago as of writing this). I gave them custom measurements for a custom order via email which they happily accepted. The website lists it would take about 20-30 days to make plus about 7-14 days to ship. I've ordered costumes overseas before so I usually do about two months in advance just to play it safe and give me room for delays. I let time go by because I figure like any other place in the world, once an order is made, it is being worked on and if for any reason there is an issue, I would be told about it. About a month and a half pass and I email them on the status, expecting they may have not updated on the shipping. Turns out, my order had not even started the order yet because they lost the custom measurement that was needed to even make the order, something mentioned in the emails between me and this sham of a company several times! I had to email them every day to try to get an update on this order the website advertised to be there in that course of a month and a half.
I was promised this order within two weeks and was promised EMS shipping in that email to make up for the mistake, while it was still upsetting to have this product be delayed so many times because of sheer laziness, at least I would get a fast shipping to get it in the time I desired. But then it takes well over two weeks to get an update only to find out I was lied to about the shipping speed! Have not received my costume I was supposed to have weeks ago according to the website's estimated time due to the incompetence of the people here.
Never shopping here again!

FM Anime is one of the most horrible experiences I've ever had. They scammed about 40$ off of me.
Ordered on 19th of February and never heard anything via Email or PayPal.
Hopefully PayPal will side with me and I'll get my money back.

Please do me the favor and NEVER EVER order from them!

I'm really appalled by everyone's negative reviews. I've been ordering from Fm-anime for a couple years now (not often of course.) They've done very good quality work with their costumes and their replicas are awesome. Yes, the wait is long it typically takes them a month or two to sew your stuff or even to get to your order as they have a bunch of commisions to work on as well. If you tell them you need it asap and give em a day they'll try their best to get it to you before that day. Do not be upset at them for failing to do so or taking long because you all probably knew the "risks" of ordering from here anyways the only risks being the outfit being a little too small (yeah they could do a little more work on converting measurements) and it taking a while to receive. ALWAYS ORDER MONTHS AHEAD. But the wait is worth it in my opinion and from my experiences. Some things on the website seem a bit overpriced to me and could be easily made on your own but it's whatever. Please don't hesitate to order from Fm-anime. I've never had a problem with their customer service either especially when I've had questions. I've commisioned princess Leia's outfit, ordered saber's wig, ordered 2 saber outfits, saber's shoes, and lastly ordered sabers Caliburn sword in which they all were good quality and are still in good shape till this day (except for sabers shoes they fell apart yikes maybe avoid ordering shoes from here.)