Ferns N Petals (FNP) Questions & Answers

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Here’s what consumers have asked with answers from Ferns N Petals (FNP) staff and previous consumers.

27 questions answered
0% answered in 1 day
Question:

When i went to order something, the phone number already had a country code that is not mine.

Answer:

Have you tried changing the country code!? You can also try changing the phone number if you have any other.

By Rahul K.
Question:

I am not able to use the discount coupon : sthfb57mcs while ordering a birthday cake.

Answer:

They gave same code to me as well. That is why the code is not working because code cannot be used twice. They might have given this code before to someone else too.

By Sneha S.
Question:

I was given a discount coupon: sthfb57mcs which is not working while i am trying to order a birthday cake.

Answer:

It may have the expiry date, or some condition please check

By Pushpa S.
Question:

Failed to deliver on a retirement function. on inquiry it was informed that delivery depends of courier. felt very bad and sad

Answer:

Same thing happened to me. They said because they use external couriers they cannot guarantee it will be delivered on the date requested. Then I asked why they give the option of a delivery date if this is the case and they didn't respond. Then I asked why their website doesn't say it could be a day before or a day after and again they didn't respond. I'm on my 3rd day waiting for a delivery. Terrible service!

By Joanie B.
Question:

Answer:

I see they have an expo in August. Maybe it would be a good time to go and meet them in person, because it's easy for them to hide behind an email. I've never experienced such terrible service before

By Joanie B.
Question:

Hello, can you delived a cake at 431102 postal code

Answer:

I always enter the pin code first beneath the product to check if delivery is available in that area. Some products can be delivered to certain pin codes.

By Alia A.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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