FoamByMail

Horrible, horrible company with unacceptable customer service.

If only I had read all the angry reviews online BEFORE ordering from them... (Don't trust the 5-star reviews - apparently this company employs a practice of paying people to write flattering reviews.)

I bought two pieces of foam from them recently. Shipping was slow, and when I finally received the product, the thinner 1/4" foam sheet was damaged along the entire edge, and the thicker 1 1/2" piece was so hard and old, that a simple thumb pressure test remained in the foam without bouncing back.

A return and refund request was very poorly handled. Linda, the customer service rep, insisted on a 25% restocking fee and paid shipping by me - which would have cost $60, plus the $20 restocking fee - exceeding the total price I paid of $75.

No amount of negotiating or reasoning had any effect. I guess Foam by Mail doesn't value their customer happiness. Or their customers.
Avoid at all cost!

When we finally decided to replace our 6 cushions, I naturally searched our local stores and then the Internet. A clerk at a Jo-Ann fabrics center suggested researching Foam By Mail. I did and found exactly what I needed.
The order form was easy to fill out because you first choose the shape and density of the cushions. Next, you follow the onscreen directions for exact measuring of each one, plug in that information and that is it.
We were given an expected ship date of approximately 2 weeks. They came to us shrink wrapped on time and perfectly sized. Oh my, such a wonderful different they have made! Now, I need to order a long cushion for the media room sofa.
What can I say, we love our Dobermans. Even though they dig holes in the couches.

I will order again and again from this vendor. Not only do they have an easy-to-use website, great quality products, and competitive pricing, but their exceptional customer service has won me over. As a business owner myself, I value this so much. Joni went above and beyond to make my requested last-minute change to a custom-sized cushion. She was able to pull it off for me, and the cushion I received was perfect in size, professionally wrapped, and packaged well. We are extremely happy with this purchase and will be back in the future!

I will order from this company again. My couch is only 2 years old and still in excellent condition however the cushions we're already droopy and worn. Where I bought the couch would not do a thing for the cushions under the extra warranty I purchased. Luckily i found this company to special order a new foam piece to replace the bad one I had. It came as a perfect fit, it's super comfortable, put together very well (better than the original piece that came with our couch) and good pricing. I will now enjoy sitting in my spot on the couch again! I plan on ordering the other 2 pieces to make my couch even better! Delivery was fast and this company followed up with me to see how everything was shortly after receiving their product. Excellent excellent! Thank you

We have a couch that has gotten very saggy and my wife hated it. We had spent a fair amount of money on it but didn't realize that it was down stuffed. So it was also constantly stabbing us with feathers. I found foambymail by Google search and gave it a try. The custom cuts of foam wrapped in padding were easy to order. They fit perfectly and made the couch better than new. Highly recommend foambymail and will use again for myself.

Have used this vendor multiple times and found the website easy to use. Was able to specify the kind of cushion I wanted made, it was constructed as specified, and delivered on time. Can't speak to the longevity of the newest one because I am having it upholstered now, but the ones we bought a few years ago are still in great shape. Comfortable with no perceptible sag.

I am so glad we stumbled onto this site! I was researching to buy a new bed, a California King. Prices for beds are not very budget or family friendly. My husband & I decided on the extra firm, he loves it but I needed a thin foam topper and it's great! We were so happy with our bed that we recently bought a mattress for our 15 yr. Old son, our camper, and a foam piece for my outdoor bench seat. Love it! So thankful for this company! Michelle, Montana customer =)

Could not be happier with FoamByMail. They answered all my questions, sent me samples, made the ordering process easy and painless, and delivered the product faster than I expected. The quality of the foam is great. Their prices are excellent. Overall, a great experience.

Foam Factory is definitely not a You're on your own website! They were very helpful in making the decision of which foam to use, a pre shipment conformation call and then a follow-up email! Foam Factory is an internet businesses that stands out and above so many others. I have recommended them already and I am looking forward to buying from them again!

As noted above, I did not purchase from FoamByMail, but am very suspicious about many of these positive reviews. Just a heads up... When reading through the reviews, Sort them by Date, or Newest to Oldest. Notice the "irony" of how many 5-star ratings were amazingly written on the EXACT same date. Odd how foam customers JUST happened to buy and review on the exact same day. There are also strings of 5-star reviews that seem "consistently spaced" between review dates. I could very well be wrong,... but I am leery...

FoamByMail is now on my "Trusted Vendor" list for sure. The educational part of their web site is very helpful in making the correct choices. We have placed three orders with them so far, with full satisfaction. On the last order, I made a mistake and they corrected it for me. I spoke on the phone with a very helpful young women who told me they had received my email and it was taken care of. After that I got a confirmation email of the correction. The products are excellent and the customer service was especially appreciated. FoamByMail will be our "go to" trusted vendor in the future.

FoamByMail is the most cost effective solution to store your models. The pluck foam comes in different thicknesses and sizes that you can easily customize to fit any carrying case or tool box. I've used them so far to make carrying solutions for several people and they love the easy and look of the foam.

I purchased 1-1/2" super firm foam but I had several issues with my purchase:
1. It is not firm as shown in pictures.
2. It was cut without any care and it is not clean and smooth cut.
3.Foam overall feels like a cheap material, not lux in any way.
4.When I tried to return it, they told me that they will deduct their shipping cost from my refund. I was ok with paying return shipping but they will charge you for the original shipment as well when you return the item.

I ordered 2 pieces of 7-inch thick foam to my customer. One of the cut foam was made of scrap foams glued together. I asked for refund for the defective foam cut and they refused to provide. Tried hard to talk to customer service about their quality and they are refusing to admit. Will dispute with he credit card company

Ordered 2 pieces of neoprene. One was ok, the other had 5"x8" portion torn off.
Now they ask that I package up and return the damaged piece, then wait for a new piece, which they did offer to send. Buying a piece of neoprene should not be this adventurous. Customer service seems willing to help resolve, but their quality control leaves a lot to be desired. Will look elsewhere for future purchases.

First I started with the 2nd to firmest foam and it was like laying on the ground, and then I did the next less firm and it bottoms out completely when you lay on it with 0 support. I have no idea how they can pretend their descriptions match these products and when I called for help within the first sentence I said "I need help with an order" the lady had decided she wanted to get me off the phone. Adios $400 and I have no bed and have to take both of these to the dump.

I was in need of replacement sofa cushions. I spoke to customer service prior to ordering my cushions. I specifically asked if the Dacron wrap (which is an added expense) would round the cushions out in the front as it does on my current cushions. I was told "Absolutely, the wrap is 1" thick and thicker in the front to round the cushion out and for added comfort" The wrap is less than 1/4" does nothing to round the cushion out. It is actually more like a piece of felt. The cushions are so hard they hurt to sit on them for any length of time. I emailed and called customer service only to be told I could not return a custom cut. My so called custom cut is an average cushion, nothing custom about my sofa. I then asked about returning the Dacron wrap since it did absolutely nothing for the cushion. I was told that was not possible. Customer service is very rude and dishonest. The name of the company is Foam Factory however the website also shows foam by mail

I bought Dryfast foam 4 years ago and it served me well. I just reordered the same foam and it has zero support. We put it in our boat cushions and when you sit on them you done even know the foam is there!

Stay away

I ordered 16 pieces of custom cut charcoal foam for hard-sided gun cases. Their rep told me the cuts would be within 1/8", which would be perfect for the cases. All of the foam was cut oversize by 1/2" to 3/4". When I complained I was told the cuts were within their tolerance even though I was told 1/8". They told me to cut the foam down myself to the size I needed. And they charged me $100.00 to cut the foam. The business name is Foam Factory in Macomb, Michigan.

Ordering new foam mattress for our camper was easy! They made it to the size I needed and shipped it fast. I'm glad I found this site. I definitely will use again!

I have a small home studio and needed to add some foam acoustic treatments to the walls. Not knowing if the foam would really help, I looked for a mid-priced solution as the price range for a set of foam materials can be between $40-$500. I chose Foam By Mail based on their pricing. I ordered 14 pieces in different sizes and thicknesses and can state that the material made some difference to the acoustics of the room. HOWEVER, the materials emits a nasty odor and it has been weeks since installed. The possible VOCs ( Volatile Organic Compounds) from the foam gives me a headache. I contacted the company and their suggestion was to leave a window open. Great. It's in the teens and even if it wasn't, you can't use a music studio with open windows. My recommendation, if you purchase from them, plan on leaving the material in your garage for a month or two to air out. That might help.
Update
I wrote the company again about my issue with the foam odor and they provided a partial refund so that I could take steps to mitigate the odor. I must say their customer service has been excellent in terms of quick response and resolution of issues.

I bought a couch cushion in Feb 2020. I asked the agent on the phone what is the difference between the top 2 choices and she said #1 (the most expensive) will last you around 10 years and #2 (the next tier down) will last you about 6 years and that's the only difference. I knew I wanted to change my couch within the next six yeas so I bought the second highest price option. In exactly 8 months its completely deformed and useless! I contacted them and they told me the one you bought is for minimal use. I am a one person household who works all day and uses the couch and the couch cushion 2-3 hours at most every night. How much less than that do they expect it to be. I asked for their definition of minimal use twice and they ignored me. When I said that I was told this will last 6 years, they offered 50% off of the price of the #1. I'm guessing that one will last 9 months so I need to keep buying cushions from foamsbymail.com in less than a year every year. I would think twice before I buy from this company again!

I ordered new foam online, I did the measurements my self. 7x26"29" I sent my cushion covers in to make sure they would fill them correctly and a Kelly took it upon her self to change my measurements Soo she could make more commission. From the back to the front of cushion is 29" They got the middle cushion right, but the other two were way off and they stick out. I ask her over and over not to change my measurements but she did it anyway and you can see the results in the photo. People ask me what's wrong with the cushions. I tell them foam by mail did it and here's the receipt
Cushion, Lux Foam - Regular WITH DACRON WRAP
7" x 26" x 29"
Rounded L-Cushion, Lux Foam - Regular WITH DACRON WRAP
7" x 35" x 34"
LABOR TO SHAPE TO (3) MAILED IN GREY COVERS

The length and width aren't the same and of course I let them know about the end result AND they decided I was the problem and tell me I can't order from them any more? The problem was her she even charged more for her $#*!ed up measurments and my cushions are almost busting open from a dum $#*!.