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    Forever21

Forever21

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Overview

Forever21 has a rating of 1.8 stars from 971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Forever21 most frequently mention customer service, store credit, and return policy problems. Forever21 ranks 370th among General Apparel sites.

  • Service
    167
  • Value
    143
  • Shipping
    142
  • Returns
    125
  • Quality
    136
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
9
View ratings trends
84
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How would you rate Forever21?
Top Positive Review

“Cute clothes for great prices!”

Mousy L.
1/19/21

I have found some of the most affordable clothes on Forever21.com. The site is easy to use and they often run sales. Shipping was relatively fast. The quality of the clothing isn't high quality, but it's acceptable and certainly a higher quality than many well known Chinese sites. I think for the price the quality is acceptable in most cases and even great in some. I would very much recommend this website.

Date of experience: 1/15/21
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Top Critical Review

“Package undeliverable”

Jody B.
5/31/24

I was told that my package was undeliverable because I had given them the wrong address however they had the right address and when I called them they gave me the ran around and when I did a chat, they kept asking me the same questions over and over and over. So now I don't have my package and they took my money.

Date of experience: 5/31/24
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Reviews (971)

Rating

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Reviews that mention popular keywords

store credit (61) return policy (67) credit card (50) customer service (342)
Thumbnail of user jodyb427
California
1 review
1 helpful vote
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May 31st, 2024

I was told that my package was undeliverable because I had given them the wrong address however they had the right address and when I called them they gave me the ran around and when I did a chat, they kept asking me the same questions over and over and over. So now I don't have my package and they took my money.

Products used:
Never received my order

Service
Shipping

Date of experience: May 31, 2024

Thumbnail of user toygarcia0699
Illinois
1 review
0 helpful votes
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April 15th, 2024

You cant get HR as an employee here so you have no rights and have to take what the store manager does or leave. Store manger at Mall of GA is condescending and hostile. Not a good environment to work. They need to do better fo employees.

Tip for consumers:
Na

Products used:
Na

Service
Value
Quality

Date of experience: April 15, 2024

Thumbnail of user tellitl
Georgia
1 review
0 helpful votes
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April 15th, 2024

I like the clothes. It's not the company, it's the piss poor Management team they have. You can tell when someone isn't use to something because they act high and mighty. The managers carry themselves as if they are in Gucci with their DD's dispositions and attitudes. They couldn't work for me. Ratchet and ghetto to the 125th power. Lenox Square is the worst. It's on a perfect fit if you're in to drama, gossip, sabotage, being an abomination, confused and disoriented or suffering from personality disorders.

Tip for consumers:
If the owner knew how his store is being ran, he'd clean house. The Lenox Mall manger has his wife's vending machine in the breakroom. The Managers hires gay men so he can have side pieces under his wife's nose. One of the Manager's has a personality disorders and projects misery because they have been with the company over 10 years and is STILL in the same position. They try to diminish light because they are full of darkness. Don't buy into the fake. Misery loves company.

Products used:
Clothes

Service
Value
Quality

Date of experience: April 15, 2024

Thumbnail of user norab19
New Jersey
3 reviews
9 helpful votes
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March 6th, 2024

I recently received a Jean jacket that was dirty and appeared to have been used. Receiving a used and dirty jacket from Forever 21 was extremely disappointing.I expected better quality control. This experience has tarnished my trust in the brand's products and customer service.

Service
Value
Returns
Quality

Date of experience: March 6, 2024

Thumbnail of user emilyc1371
Alabama
1 review
0 helpful votes
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January 24th, 2024

Do not purchase with your item shipping to you/store and expect an honest ship date. I received an email saying my order shipped to store Jan 11.estimated delivery Jan 17th. I don't get any updates by Jan 24th so I contact support and they say it didn't even ship until Jan 16th. Why would a company send a false ship date? I've never encountered this from a business. Lying to customers is not a good look and when confronted with it having support act like it's your problem isn't either.

Service
Value
Shipping
Quality

Date of experience: January 24, 2024

Thumbnail of user radhikah3
Utah
1 review
1 helpful vote
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December 26th, 2023

This company sells damaged cheap clothes and refuses to take returns if you have already worn it. Well people buy clothes so they can wear them but if they start to fall apart on the first day how are we to know it was cheaply made. Sweaters should not start falling apart that easy! I do not recommend this cheap $#*! company or their clothes! A very cheap product guaranteed to fall apart within 5 mins of wearing it. Don't waste your money on this company! Fraud! Scam!

Tip for consumers:
Do not keep them in business

Products used:
Had to keep the damaged item. No refund or exchange

Service
Value
Shipping
Returns
Quality

Date of experience: December 26, 2023

Thumbnail of user angelas231
Florida
6 reviews
154 helpful votes
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April 20th, 2018

I made a video reviewing Forever 21! I hope you find this video to be helpful!

I really love their clothes, but be careful about what items you're choosing because sometimes the quality is hit or miss!

Date of experience: April 19, 2018

Thumbnail of user wh72
Pennsylvania
2 reviews
0 helpful votes
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November 28th, 2023

I paid 14.95 express shipping fee on November 21. Today is November 28. I know the holiday was November 23. But to pay for express delivery and your package is not delivered until five or six days later. It a big rip off.Better explanation should be given to be your purchase express fee. Disappointed customer

Products used:
Have not received it yet

Service
Value
Shipping

Date of experience: November 28, 2023

Thumbnail of user juanm1124
New York
1 review
1 helpful vote
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December 29th, 2022
Verified purchase

I purchased an item online in 12/19/22. It was suppose to be a Christmas gift. Over 8 days later absolutely no movement while tracking package. Customer service told me it was lost, although the only activity was the label was created. Poor communication during holiday season. Learned my lesson. I will never purchase ever again from this store.

Tip for consumers:
Shop elsewhere if you can.

Products used:
None. I never received them. To me it’s a classless company. Trust me. I will never shop here again.

Service
Value
Shipping
Returns
Quality

Date of experience: December 29, 2022

Thumbnail of user tanub2
California
1 review
3 helpful votes
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July 21st, 2022
Verified purchase

God forbid your package is lost or you have any issues with it, they will take up 2 months of your time to do so called "investigations" by the end of which they won't even solve anything. Their customer care employees are trained and paid to repeat "I understand but we can not do anything about it" till you cut the call out of frustration.

Service
Value
Shipping
Returns
Quality

Date of experience: July 21, 2022

Thumbnail of user emilyl345
Virginia
9 reviews
3 helpful votes
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April 27th, 2021
Verified purchase

We all know Forever 21 - it was one of my go-to places to shop when I was growing up! But their stuff started to get a little "too much" and nobody shopped there anymore. I decided to give their website a try again recently and to my surprise, I actually found a few things that I wanted to buy! The quality of their clothes has improved, yet they're still affordable. My only complaint is that they are very hit or miss. Another perk is that they've been having a lot of promotions going on lately and it's relatively easy to find promo codes.

Value
Shipping
Quality

Date of experience: April 26, 2021

Thumbnail of user charliem411
Maryland
1 review
0 helpful votes
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February 24th, 2024

So I ordered some leggings from them and I haven't gotten the leggings...for 6 months now, I've called them multiple time, I've went in store multiple times, and yet have not received my leggings.

Products used:
Green, gray and black flared leggings

Service
Value
Shipping
Returns
Quality

Date of experience: February 24, 2024

Thumbnail of user ah632
New York
1 review
2 helpful votes
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July 26th, 2022
Verified purchase

Unfortunately I read the reviews on this site AFTER I ordered and I was too late. Just like several others have said- I never got my package. They had the nerve to send me an email to rate my items… that I never got! 2 previous emails to tell me that my order was "still on it's way" and then another to tell me to expect a refund in the next few days. Broken (maybe fake?) tracking links that say wait for an update. Definitely not shopping here anymore, and to think I used to never have a problem with them. Don't sell an item if you don't have it in stock! Customer service is friendly but completely unhelpful and obviously reading a script for all the calls about the same thing. Avoid the headache!

Tip for consumers:
Don’t!! You might not get your package. You could try paying for shipping, maybe it makes a difference but I would avoid shopping with them all together. They’ve changed

Products used:
None, because my package never arrived

Service
Shipping

Date of experience: July 26, 2022

Thumbnail of user aaronz82
Texas
1 review
2 helpful votes
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March 3rd, 2022
Verified purchase

I still have no resolution on what seems to me to be a rather straight forward & simple matter. I purchased a gift card for my daughter as a Christmas present on 12/14/21. Everything on the website indicated that it would arrive in time. The card finally showed up a month later, after I had to give my daughter an alternative gift. The organization did not deliver what was offered. I have reached out repeatedly and have received no assistance to date.

Service
Value
Shipping
Returns
Quality

Date of experience: March 3, 2022

Thumbnail of user nevert1
never t.
New York
1 review
2 helpful votes
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May 29th, 2019

Forever 21, many people are sick and tired of you ignoring us! Forever 21 kills many innocent lives. Not only is that vile but, the clothes are terrible quality! Forever 21, haven't you noticed you've been losing so many customers lately?! Haven't you noticed how terrible your reviews are?! Thats because they know your terrible practices of murdering living things with heartbeats! If you like the style of Forever 21 and want a better quality and cruelty free alternative, go to H&M! Do NOT shop at Forever 21 ever again. You're getting ripped off and you have a dead animal on your conscience!

Date of experience: May 29, 2019

Thumbnail of user ellaf18
Illinois
1 review
0 helpful votes
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August 17th, 2018

AWFUL customer service. It has to be the worst I have ever come across. I had an issue with a mail return and tried to contact them. They do NOT answer their email. I have tried for weeks and sent countless emails. I have called their number 3 times. One of them was extremely rude and not one of them knew what to do. They kept referring me to branches of the company. Look up reviews of their customer services. About 90% of the websites (one of which had 761 reviews) gave them 1/5 or 3.8/10. I liked this store; shopped there a lot, but they do not seem to care about their customers once they leave the store. So if you buy something from here you better really like it because it's almost impossible to reach them if you have trouble with it

Date of experience: August 17, 2018

Thumbnail of user kristiw177
Georgia
1 review
2 helpful votes
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August 11th, 2022
Verified purchase

Forever 21 has the worst customer service ever, they are like robots and repeat the same thing! I never received my package and they take forever for a stupid investigation! Who knows if I will ever receive my items or money back! I can guarantee I will never order or anyone I come in contact will never order from them! Obviously their delivery service is a scam and they are thieves who steal packages! I have a ring doorbell and was home the day it said it was delivered and left on front door! Yeah that never happens!

Service
Value
Shipping
Returns
Quality

Date of experience: August 11, 2022

Thumbnail of user troubledb
Texas
1 review
0 helpful votes
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December 5th, 2023

I recently returned an item that was not sized correctly. I have waited for well over a month for my refund. I tried calling today to speak with customer service and I am still waiting for someone to pick up and the time is 1:06:36 I have waited. This is utterly frustrating. This will be the last time I make a purchase with this company. To have someone intentionally wait this long to speak with someone and get ignored shows bad business ethics.

Tip for consumers:
Never received my refund after sending item back and them acknowledge they received it back and to be expecting a refund. They would keep $5.99 for returning the clothing.

Products used:
Suit

Date of experience: December 5, 2023

Thumbnail of user joanp332
Canada
1 review
0 helpful votes
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March 16th, 2021

I purchased this bodysuit. It looks like a good quality in the picture, but don't be fooled, the strap looks like a 6 years olds art and craft. It's low quality, I would not recommend this to anybody, unless you want to be half naked while walking. So I guess I'll just hang this on my wall as a "decor"!

Service
Value
Shipping
Quality

Date of experience: March 16, 2021

Thumbnail of user mousyl
Arkansas
51 reviews
43 helpful votes
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January 19th, 2021
Verified purchase

I have found some of the most affordable clothes on Forever21.com. The site is easy to use and they often run sales. Shipping was relatively fast. The quality of the clothing isn't high quality, but it's acceptable and certainly a higher quality than many well known Chinese sites. I think for the price the quality is acceptable in most cases and even great in some. I would very much recommend this website.

Date of experience: January 15, 2021

Thumbnail of user louisec44
Ireland
1 review
1 helpful vote
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December 22nd, 2015

7 days after buying my items wondering where they hell they are I get an email to say one item is out of stock After iv already paid for it, nothing else has been sent. Absolutely ridiculous. Will not deal with again.

Date of experience: December 22, 2015

Thumbnail of user tashaa4
Arizona
7 reviews
14 helpful votes
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January 3rd, 2017

Every time I order from their site It comes within the next few days, they are really on point with their shipping! They also always have sales, so if you're on the more broke side like myself then this is a great place to buy everything in trend for pretty awesome prices!

Date of experience: January 3, 2017

Thumbnail of user jenniferm334
New Jersey
2 reviews
3 helpful votes
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April 7th, 2017

I bought my boyfriend some slacks for his birthday. They ended up being a bit to snug because sizing at Forever 21 is so drastically different from every other brand. Turns out I wasted all that money because they have no returns on sales. Absolutely ridiculous haven't gone back since. Lost a customer.

Date of experience: April 7, 2017

Thumbnail of user allieg11
Connecticut
3 reviews
9 helpful votes
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October 27th, 2015

It's not the best but I ordered some very cheap jewelry from here and to my surprise it was actually of good quality and didn't get damaged easily. I prefer other stores over this store but Forever 21 isn't too bad.

Date of experience: October 26, 2015

Thumbnail of user madisonb42
Netherlands
3 reviews
2 helpful votes
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July 10th, 2017

I have been ordering on forever21.com for a long time now. I don't go to the store because they don't have any plus size sections in my whole country (The Netherlands). Their price point is okay, sometimes the clothes are not what you expected (such as thickness, quality etc.) I have to browse a long time before I find something cute and flattering but it sells out really quickly. Most of the clothes are really revealing and not flattering so thats a bummer. It's also really disappointing that their plus size section in America is much larger than in Europe. I never had problems with returns or customer service.

Date of experience: July 10, 2017

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Forever21 sells trendy clothing marketed toward younger women.

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