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Freelancer has a rating of 3.6 stars from 88 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team. Freelancer ranks 19th among Freelancing sites.
I'm currently making money on this site as a graphic designer, every time I encountered a few problems (which is normal for this kind of site), supports are easy to reach and they always have a quick response. I really recommended this site.
I spent hours upon hours writing articles for an employer on freelancer.com They paid my fees to freelancer.com but then freelancer.com without warning banned them from the site and are withholding any money that should have been paid to me. I tracked down the employer as they told me to do, he hasn't been refunded any money like they told me he had been. They basically told me it's up to me to chase him despite the fact that all invoices were done through freelancer.com I intend on putting in a complaint with consumer affairs.
I spent hours upon hours writing articles for an employer on freelancer.com They paid my fees to freelancer.com but then freelancer.com without warning banned them from the site and are withholding any money that should have been paid to me. I tracked down the employer as they told me to do, he hasn't been refunded any money like they told me he had been. They basically told me it's up to me to chase him despite the fact that all invoices were done through freelancer.com I intend on putting in a complaint with consumer affairs.
Tip for consumers:
Don't do it. Go elsewhere, try upwork or fiverr.
Products used:
I'm on the freelancer plus membership so it cost me money and I can't earn the money I worked for.
Date of experience: March 25, 2021
Did a job for Freelancer. Tried to get payment for 4 months & they just keep delaying. If indicative of other parts of company do not deal with them.
UPDATE: Gonzalo from Freelancer contacted me after I placed the above review. He was very helpful and was able to assist me in getting payment. Funds have now been paid to me.
Date of experience: April 4, 2019
This is just an awful company. I don't know where to start...
I have been ripped off, had work not completed, had useless customer service, been charged for things unnecessarily, just everything you expect from a poorly run company.
I am in the process of closing my account and they have said it will take four weeks to refund me my remaining balance and close the account. That says it all. I could walk to Australia in that time.
Date of experience: March 14, 2016
My first time using it was not a good experience. Freelancers bid without reading the Criteria. My freelancer failed to complete any tasks. Did not listen to me when I ponited out he was not following my instructions. He assure he was an expert in the area before I awarded it. My mistake was releasing half the project value at the beginning. I did end up getting back the remaining balance which was something after a battle by going to a dispute. I would not recommend unless you are totally confident freelancer can do job and make milestone smaller
Date of experience: October 19, 2017
I'm currently making money on this site as a graphic designer, every time I encountered a few problems (which is normal for this kind of site), supports are easy to reach and they always have a quick response. I really recommended this site.
Date of experience: October 19, 2017
Recently... my previous client asked me to refund his money even its already finished over a month ago.
So I contacted with Kayla B from the freelancer.com support team.
And She kindly explained me about the situation and she tried many things on my behalf.
I think that this problem will be solved perfectly by her effort.
I really appreciate her support.
Working on this site is making me happy with their support.
Especially I appreciate the support of Kayla B.
Please contact her any time... She will solve the problem...
Thanks to her.
Date of experience: October 18, 2017
Crystal did a great job collaborating with the contest team and the refunds team to get my issues sorted out. I'm really happy it only took a short time and I was back to business ASAP. Thanks, Crystal.
Date of experience: October 16, 2017
Unfortunately, the two freelancers I awarded my project to were only interested in driving the price up without any real work being done. One even changed the name of the person who the project had been awarded to. Not sure if ths website is as trustworthy as it makes out to be.
Date of experience: October 29, 2017
As I am a newbie on Freelancer and my first project was set up I accidentally pressed accept. Anxiously, I asked for help and Kayla B. Assured me that every help will be provided if something goes wrong.
Thank you!
Date of experience: October 17, 2017
My questions were related to Visa Debit card. The technical and satisfactory answers were given by Kayla B.It not only solved my problem but also provided me a level of confidence in operating the site and payment related things that I queried for.
I'm really thankful to Kayla B and recommend the solutions provided by the same.
Date of experience: November 1, 2017
I am very happy to deal with agent Charlotte B., She answered my questions so quickly and she also solved my problem within 2 minutes. She is excellent communicator, nice and it s obvious that she has a solid expereince n her job. In fact I didn't expect to solve my problem that quickly.
Date of experience: October 27, 2017
Actually i was a problem with adding my bank account, Mr/Ms Katie, provide a wonderful support and idea to rectify the problem... i tried a lot. And finally i was satisfied with support person. Thank you for the time and support once again.
Date of experience: November 1, 2017
Thank you, Kayla B for giving such a nice support to us.
My account was hacked by a hacker. Kayla B solved my issue, removed the hacker account and I also received my lost money back. And It was an immediate action. Which was commendable. Thank again for your great support and service.
Date of experience: October 31, 2017
We live in the time of internet and globalization. Nowadays for a lot of tasks it simply does not matter at all where you are located. So when I needed a webpage for a new company I was founding I thought why should I pay appr. 2,000 in Germany if i can get in from a remote freelancer for appr. 300. I looked up the internet found freelancer.com and just tried it. It was simple as pie. I found a great freelancer Mahima from India and she did great work in now time for a very cost-effective price. So my conclusion is that everyone who is not using Freelance.com - well I do not want to offend anyone but you understand what I want to say. Let´s use the possibilities of the 21st century. My freelancer was good, the platform is good and the support team with the chatter function fast and always able to help. Great stuff all of this.
Date of experience: October 25, 2017
I recently contacted with freelancer support team for my project issue.
She is called as Kayla B.
She provided me kind and fast support for me
I am really happy with her support.
Freelancer.com is great.
Date of experience: October 31, 2017
Charlotte B. Has answered all my queries regarding the payment process. Good Job! Keep it up. But only concerned about how the Freelancer handles the currency exchange rate..
Date of experience: October 31, 2017
Thank you for guiding me through how to respond to freelancer support emails, and avoiding any misunderstanding that leads to my account band.
I have received a great Help. Thank you so much.
Date of experience: October 23, 2017
I was in trouble. Trying to find some ways to handle my problems but not successful. Then i contact support. Katie join me & excellency attitude is Exceptional attitude. Best ever support :)
Date of experience: October 27, 2017
Really helping me out through my funding problem in Freelancer. All his answer is helping me, and even he will do everything to help me during my projects problem. Keep up the good work, Barry!
Date of experience: October 16, 2017
Thank you very much. Excellent service. I am all satisfied with Josie G.
This agent supported me immediately with efforts and kind communication.
Once again thank you
Date of experience: October 16, 2017
My gratitude goes to Stephanie as a support Agent. She was really helpful and very professional. She understood my problem and resolved it quickly. I am glad I met her.
Date of experience: October 24, 2017
I was assistant by Kimberly R. Today and she was great helper very kind and patient I am satisfied with the outcome of this chat learn new info about freelancer, I was kind a lost,, thanks
Date of experience: October 30, 2017
The chat support is highly effective! Staff v efficient! The queued time was very reasonable and the information provided was exactly what I was searching for.
Date of experience: October 25, 2017
I faced some problems while using the site
And i got to deal with Mr Randolph he is more than perfect and professional
I was completely satisfied and happy
I got lots of facilities
Also i got to deal with the Chat support specially with Mr Ryder
He is perfect and professional also
And keen about his clients and my satisfaction
I need to thank Mr Randolph and Mr Ryder specially and the chat support team over all
I advice any one want to work he can work safely with this site
Thanks freelancer team :)
Date of experience: October 18, 2017
The support was very fast. There was no misunderstanding. The problem was immediately recognized and I could be helped directly, in a very sympathetic way.
Date of experience: October 25, 2017
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