- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Fullfitall has a rating of 1.0 stars from 37 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fullfitall most frequently mention order number, and returns policy problems. Fullfitall ranks 7th among Plus Size Swimwear sites.
I received the return treatment as everyone else. I bought a swimsuit and have gotten the same runaround as others. I ordered another suit through Amazon, had to exchange it for larger size and got it done in days.
I received the return treatment as everyone else. I bought a swimsuit and have gotten the same runaround as others. I ordered another suit through Amazon, had to exchange it for larger size and got it done in days.
Date of experience: August 29, 2024
Not only did the swimsuit take almost 3 weeks to get when the website said 6-8 shipping days they said their warehouse was in China and it cost more to ship back for a refund so I was told to give them away. I'm out $68.00.
Tip for consumers:
Don't buy from this website
Products used:
None too disgusted with not getting them in time.
Date of experience: May 24, 2023
Firstly, beware of this Company. If only I had read reviews before ordering.
The Returns Policy seems simple enough. Fill out the Returns Ticket and post.
The only problem is you can't access the Returns Ticket on their website.
Send an email to Customer Service and they don't reply.
I bought 4 items, two were unsuitable, 1 was good but I needed to exchange for a smaller size and 1 I wanted to keep.
Looks like I just threw away $100 +.
Date of experience: October 1, 2022
Their website return policy says that they allow 30 day returns for refund, but they will not provide an address to ship to and say they are in China and shipping will cost more than the product so I should keep it or give it away. $70 is an expensive lesson to research companies before I buy, but…lesson learned. I think a class action lawsuit against this company would be a great idea!
Products used:
nothing
Date of experience: June 10, 2023
Ordered three swimsuits after carefully reading their returns policy. Now I want to return two as they don't fit and all I get is offers of more swimsuits, lots of stalling tactics and no offer of refund. I have lodged a dispute through Paypal as hopefully this will action the refund. Do not deal with this nightmare company...they operate under so many different company names but they are all operating the same way. BEWARE!
Date of experience: October 14, 2023
I received a swim suit which was not true to size. On requesting to exchange, with a copy of my order number full name and address.
I received an answer requesting these details, even though I supplied them.
Since my order arrived I've read so many bad reviews I do not want to put myself through what over people have experienced.
Lesson learnt. I will never deal with them again.
And I also thought they were Australian or at least had a warehouse here.
They also did not address the package correctly and said it was a ski jacket.
Date of experience: March 29, 2023
Not happy with their service. I purchased two swimsuits and only one arrived. I have sent several emails documenting the problems including the delivery paperwork. I have not had one response from fullfitall.
How can you advertise on FB and not be legitimate.
I just want what I paid for, surely that is not too hard. You are quick to take my money. Very very disappointed customer.
Tip for consumers:
Don’t
Products used:
Swimwear
Date of experience: November 30, 2022
I ordered a swim dress which specified a complete swimsuit under the dress complete with mesh tummy control. There was just a thin dress, nothing under it whatsoever. I asked for a refund, but was told the return cost to China was more than the value. I pointed out that, under the Consumer Credit Act, they are responsible for return costs. No reply. I want to take out a small claims case against them, but no address.
Tip for consumers:
That i needed photos, proof of purchase etc . at the beginning. I dont want to leave the site to sort them out as I will lose what I have written.
Products used:
Swimdress ordered but not used
Date of experience: November 23, 2023
Instead of being offered a refund for 2=x costumes which I wished to return the email just said to keep them for no charge or donate them to charity! Totally unacceptable and I am still pursuing this with them. Completely different to what it says on their policy on the website.
Tip for consumers:
My dispute with them is ongoing
Products used:
Swimming costume
Date of experience: July 17, 2023
Chinese company pretending to be in Australia. Claim to have excellent customer service when they have none. Impossible to return goods or get a refund as they don't respond to emails. Blocked me on Facebook after I posted a negative comment on their site. Don't waste your money like I did.
Tip for consumers:
Read all reviews before purchasing from this company as you will NOT get a refund despite what they say
Products used:
Swimsuit
Date of experience: November 30, 2022
Don't waste your money. Fullfitall is SHONKY as they come.
They'll send you (in my case) the wrong product then refuse to help you or give you a refund. AND you cannot generate a refund ticket as they website says. I regrettably spent up big for my first holiday in years only to go and buy something from an actual store instead. CRAP as all get out!
Tip for consumers:
Don't shop with fullfitall!
Products used:
bathers
Date of experience: November 23, 2022
I have escilated to mastercard to chargeback as company will not provide return address to get a refund for the unsuitable swimsuit. They say the postage is more expensive than the item so no refund or returns which contradicts the T&C's. Don't purchase through this Chinese company as they are misleading consumers with their terms on the.au site.
Tip for consumers:
T&C's offer full refund less postage but do not provide return address or refund contradicting their T&C's- misleading and fraudulent.
Products used:
Swimsuit
Date of experience: April 18, 2023
I purchased a swimsuit which I plan to return. I have contacted customer support service twice to ascertain the refund process and have not heard back from them. I realize I only have 15 days in which to return the purchase so time is important.
Why couldn't Fullfitall's refund policy be clearly stated on its website like most online vendors instead of requiring you email *******@fullfitall.com? Their refund process is inefficient especially when the customer receives no response.
Date of experience: January 24, 2023
The company will ask you to go through many steps for a refund. When you mail it back to the place they ask you to there isn't access to the address per USPS. Very frustrating, I would stay away from this company.
Date of experience: May 9, 2022
I bought a swimming costume on April 4th,it did not fit and did not like material.
Have sent several emails to them asking for refund, offering me discounts and other things, which I have said I only want refund. They now do not answer my email.
Do not buy from Fullfitall
Products used:
Swimming costume
Date of experience: April 17, 2023
The suit was ok but it didn't suit me. Wanted to return for a refund but it doesn't appear that that is going to happen. First time I've encountered this when ordering on line. Shame on you Fullfitall.
Date of experience: August 18, 2023
I've received no response from the e-mail (*******@fullfitall.com) to which one must send a return request. There is no way for a customer to initiate a refund via the website or from the e-mailed order confirmation. The policy on the website indicates a 30 day return window with free returns from within the US. This seems to be false.
Tip for consumers:
No customer service; business does not respond to inquiries and the website does not provide a way for the customer to initiate a return without e-mailing the company. I've e-mailed *******@fullfitall.com several times and the company has not responded, yet. I'm afraid the company will allow the 30 day return window to lapse before responding; after which, the company is not required to provide the guaranteed free return within the US.
Date of experience: February 22, 2022
They would not respond to my email requesting a return. I threatened to contact PayPal if I did not hear from them. Finally I get an email with their address. I responded with send a prepaid label. Haven't gotten it so I filed a claim with PayPal for a full refund telling them this is a fraudulent company.
Tip for consumers:
Stay far from this company. Also said the day received was 7/27/22, I received 7/30/22. They are very deceptive and dishonest. No refund given.
Products used:
No products are useable
Date of experience: August 10, 2022
Having received my payment, none of my emails or even messages on their Facebook page were answered. To date, I have still not received the tankini set I ordered.
I frequently shop online and have been doing so for years but this is the first time that I have not received the item I ordered or any reply to my enquiries from a company.
In my opinion, this company doesn't even deserve one star!
Tip for consumers:
Perhaps you should purchase items from a more reputable and well-known website, rather than make the mistake of using this company.
Products used:
I tried purchasing a tankini set (swimsuit) but never received it and furthermore after the initial order and payment confirmation, never heard from the company again.
Date of experience: September 27, 2022
Have been contacting fitfullall to get an exchange, had one response then nothing, not abiding by their own returns policy & nowhere on website to submit return/ exchange despite them having instructions in their policy. NOT HAPPY
Products used:
Trying to exchange swimwear size
Date of experience: August 30, 2022
DO NOT buy anything off this company if you want a refund if they aren't suitable. Firstly on their website there is no way to access the returns and refund form. They talk about it in their returns and refunds policy but there is NO FORM. You have to email them, I got a response straight away with a request for my name etc. Fair enough. After supplying it I then get asked for the order number and what items I bought and why I want to return them. They are too big (all five of them - the L is very large). From then on NOTHING. Zilch. Don't buy off them, they are shonky as. I thought it was an Australian site (the return address if they aren't delivered is in Sydney) but I have since found out they are in China. I wish I had read all of the reviews before buying off them. I will now put a negative review on their facebook site and I guess I will then be blocked haha.
Date of experience: March 1, 2023
After 15 emails I finally get a return address sent to me
I did not receive one part of my order yet paid for it
The size 14 bra top to small and bottoms too big
Would not recommend their products at all
Serice was non existent.
The website had an AU but definitely based in China
Tip for consumers:
that this was not an Australian company
Products used:
swimming costumes
Date of experience: December 13, 2022
Emailed them to return items, they gave me the address and I sent my parcel back tracked and signed, left it long enough then emailed them asking for an update on the refund, they told me a couple more days, I waited then emailed again and they offered me £20 back out of the £130 returns I sent and since I said no they have been ignoring me, on every platform, worst company ever
Tip for consumers:
Don’t ever use it
Products used:
Used two swimsuits
Date of experience: February 2, 2023
Read the other reviews, basically useless
Missing items from my order and absolutely no response to any emails or any other way to contact them.
Will be going through my bank for a refund
Tip for consumers:
DO NOT BUY
Products used:
Swim suits
Date of experience: November 4, 2022
This company is dishonest they will not let you return and offer you 30% of the value which you never receive. Don't know how they are allowed to trade in the UK.
Tip for consumers:
Do not buy from this company
Products used:
None of them
Date of experience: August 15, 2022
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
