Here’s what consumers have asked with answers from Funds Recovery staff and previous consumers.
Hi Jennifer, We pursue the intermediary financial institutions for failing their fiduciary responsibilities. Zelle like any other money transmitter business is not allowed to aid and abet criminal activity like any other financial institution as well as its parent companies. Depending on the circumstances of the case, we will be able to determine if we can help you too. If you do indeed have a case, then recovering your money may be an option.
Hi Xavier, We cannot control how fast the other side responds. Sometimes the banks play malicious games to discourage you by waiting to the legal maximum they can to respond while other banks respond right away. Also, the bank can agree after the first engagement or they may try to negotiate a final settlement. If negotiations occur then this will inevitably increase the overall recovery time frame. There are also scenarios where you sent money from multiple banks. It is possible to recover money from one bank first while it could take longer to recover from another bank. You also need to consider the possibility that your bank may offer you 70% back but you will not accept this resolution leading to further deliberations. We have had many recoveries within a month while a few recoveries have taken over two years but this is on the extreme ends of the spectrum.