Hi Jennifer,

We pursue the intermediary financial institutions for failing their fiduciary responsibilities. Zelle like any other money transmitter business is not allowed to aid and abet criminal activity like any other financial institution as well as its parent companies. Depending on the circumstances of the case, we will be able to determine if we can help you too. If you do indeed have a case, then recovering your money may be an option.

People should be educated before dealing in cryptocurrency

Once bitcoins is sent out
There is barely anything you can do to recover it
It is usually advisable that you double check before hitting send
In cases where you hit send faster than you crossed check, you can take that has a one time loss that never has to repeat itself again

In cases where you got scammed and you sent money to scammers wallet address

I reckon you report to crypto regulatory bodies and you can flag the address you sent funds to
To avoid scammers, first check their authenticity with review sites like Eyesopeners. Org

Eyesopeners. Org also has an advantage over most review sites due to their affiliation with 7 continent regulators and a unique certification to operate by the G-7 countries

If there is any chance that your funds can be recovered, they are the best people to lodge complaints with. If not you would be wasting your time believing almost anyone online these days